Terms of Service

LAST UPDATED: October 15, 2024

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at www.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. SH Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the medical field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy or timeliness of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users.

4.    Information Submitted Through the Services. Your submission of information through the Services is governed by Spring’s Privacy Policy, located at https://www.springhealth.com/privacy-policy (the “Privacy Policy”). You consent to the collections, uses and disclosures of your personal information for the purposes described in our Privacy Policy. In particular, you acknowledge and agree that we may use personal information, including sensitive information, from many Services users to create non-identifiable aggregate data (for example, reports that calculate the percentage of users who have a particular response to or result from the Questionnaires) that may be disclosed to third parties. You represent and warrant that any information you provide in connection with the Services is and will remain accurate and complete, and that you will maintain and update such information as needed. As referenced, Spring or your provider may record all or part of your interaction with us or them (“Recordings”). Such Recordings are used for quality assurance and training purposes, and to help us provide and improve our Products and Services. By accessing and using our Services, you agree and consent to such Recordings for the purposes and uses set forth in this Agreement and as otherwise set forth in the Privacy Policy. By using the Services, you signify your acceptance of the Privacy Policy. If you do not agree to this policy, you should not use our services. If Spring decides to change the Privacy Policy, we will post those changes prominently so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We do, however, recommend that you read the Privacy Policy each time you use our Services in case you missed our notice of changes to the Privacy Policy. Your continued use of the Services following the posting of changes to these terms will mean you accept those changes.

5.    Jurisdictional Issues. The Services are controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Transactions. We may require you to pay a fee to access certain Services (for example, we may require a subscription fee to use certain features of our Apps). We may make available the ability to pay such fees through the Services (a “Transaction”). If you wish to make a Transaction, you may be asked to supply certain relevant information, such as your credit card number and its expiration date, and your billing address. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY CREDIT CARD THAT YOU SUBMIT IN CONNECTION WITH A TRANSACTION. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating Transactions, and you authorize us and our service providers to charge all amounts to the credit card number you provide. Verification of information may be required prior to the acknowledgment or completion of any Transaction. If your credit card payment is rejected or refused you will immediately pay us the amount due and provide us with an alternative credit card number for future payments.

Spring reserves the right, including without prior notice, to impose conditions on the honoring of any coupon, discount or similar promotion and to bar any user from making any Transaction. Refunds will be subject to Spring’s applicable refund policies and applicable laws. You agree to pay all charges incurred by you or on your behalf through the Services, at the prices in effect when such charges are incurred. In addition, you are responsible for any taxes applicable to your Transactions.

9.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

10.    Spring’s Proprietary Rights. We and our licensors own the Website, Questionnaires and other Services, which are protected by proprietary rights and laws. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

With respect to any App that we may make available, the App is licensed (not sold) to end users. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the App, we hereby permit you, on a limited, non-exclusive, revocable, non-transferable, non-sublicensable basis, to install and use the App on a computer or mobile device that you own or control in accordance with the App’s documentation and only for the App’s intended purpose. If you fail to comply with any of the terms or conditions of this Agreement, you must immediately cease using the App and remove (that is, uninstall and delete) the App from your computer or mobile device.

We may, but have no obligation to, update the App (including by fixing bugs, adding, removing or enhancing functionality, changing the interface or look and feel, or issuing new versions) at any time without notice. The App may automatically download and install such updates from time to time, and you agree to receive such updates (and permit us to deliver these to you) as part of your use of the App. This Agreement will govern any updates that we provide that replace or supplement the App, unless we provide a separate license with an upgrade (in which case that license will govern).

All trade names, trademarks, service marks and logos on the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

11.    Third-Party Materials; Links. Certain Services’ functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials.

We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third  Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor does such availability create any legal relationship between you and any such provider.

YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

12.  DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at https://www.springhealth.com/support with a description of such alteration and its location on the Services.

13.    Limitation of Liability. SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD PARTY MATERIALS IS TO STOP USING THE SERVICES. THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED DOLLARS ($100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights.

14.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

15.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 21 will survive any expiration or termination of this Agreement.

16.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

17.    Filtering. We hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from OnGuard Online (http://onguardonline.gov/). Please note that Spring does not endorse any of the products or services listed on such sites.

18.    Information or Complaints. In connection with delivering the Services, Spring shall not engage in any form of abuse, neglect, financial or other exploitation, retaliation, humiliation or neglect. If you have a question or complaint regarding the Services, please reach out through https://www.springhealth.com/support. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.  Additionally, you have the right to access legal entities or resources for appropriate representation, self-help support, or advocacy support in relation to the Services and that can provide you with support and guidance concerning your healthcare. Spring does not endorse any specific legal entity or resource for this purpose nor is Spring responsible for any actions taken hereunder.   

19.    Export Controls. You are responsible for complying with United States and other applicable export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant and covenant that you are not (a) located in, or a resident or a national of, any country subject to a U.S. or other applicable government embargo or other restriction, or that has been designated by the U.S. or other applicable government as a “terrorist supporting” country; (b) on any of the U.S. or applicable government lists of restricted end users.

20.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

21.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

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Terms of Service

CREATED: MARCH 7, 2022, LAST UPDATED: MARCH 7, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring- branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1. Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS

PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.
3. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of substantial changes to this Agreement, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4. Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.
5. Jurisdictional The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.
6. Rules of In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve,

index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7. Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services
8. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law as and when they are created, all intellectual property rights, including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9. Spring’s Intellectual Property We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your

use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10. Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
11. DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at https://www.springhealth.com/support with a description of such alteration and its location on the Services.

12. Limitation of TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE

SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD- PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.
14. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.
15. Governing Law; This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.
16. Information or Complaints. If you have a question or complaint regarding the Services, please reach out through https://www.springhealth.com/support. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with
17. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement

between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple- branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
19. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Condiciones Generales

Creado: 7 de marzo de 2022. Última actualización: 7 de marzo de 2022.

Lea estas Condiciones Generales (“Contrato”) detenidamente. Al hacer clic en el mecanismo previsto para aceptar el contrato y/o continuar y acceder o utilizar los Servicios (tal y como estos se definen a continuación) usted otorga su consentimiento a este Contrato. Si usted no está de acuerdo con lo previsto en el Contrato, no haga clic en el mecanismo de aceptación del contrato y no instale, acceda ni utilice ninguno de los Servicios.

Este Contrato se formaliza entre usted y Spring Care, Inc. (“Spring” o “nosotros”) en relación con la utilización por su parte (incluyendo el acceso a) (1) del sitio web de Spring actualmente accesible a través de https://benefits.springhealth.com (y de los contenidos, materiales y servicios disponibles en el mismo, y de cualquier sitio web que pudiera sustituirlo en el futuro, el “Sitio Web”), (2) las aplicaciones de software que podamos poner a su disposición para su utilización en o a través de cualquier ordenador o dispositivo móvil (“Aplicaciones”) y (3) los test y cuestionarios (y los resultados de los mismos) que ponemos a su disposición en o a través del Sitio Web o de las Aplicaciones (“Cuestionarios”) (todos los anteriores, conjuntamente, “Servicios”). Este Contrato incorpora, por referencia, las condiciones adicionales publicadas por Spring a través de los Servicios o que Spring pudiera facilitarle de cualquier otra forma así como cualquier servicio proporcionado por cualquier Asociación Médica Profesional gestionada bajo la marca Spring (por ejemplo, Spring Medical Care, P.C.) en su caso. La utilización de los Servicios se regirá por lo previsto en este Contrato con independencia de la forma en la que usted acceda a los Servicios, ya sea a través de Internet, de un Protocolo de Acceso Inalámbrico (normalmente denominado como “WAP”), de una red móvil o de cualquier otra forma.

LEA ESTE CONTRATO DETENIDAMENTE PARA ASEGURARSE DE QUE ENTIENDE TODAS Y CADA UNA DE LAS CLÁUSULAS DEL MISMO. ESTE CONTRATO CONTIENE INFORMACIÓN IMPORTANTE ACERCA DE SUS DERECHOS, RECURSOS Y OBLIGACIONES INCLUYENDO DETERMINADAS LIMITACIONES Y EXCLUSIONES DE RESPONSABILIDAD QUE AFECTAN A LA POSIBLE INDEMNIZACIÓN POR DAÑOS QUE USTED ESTARÍA FACULTADO PARA RECLAMAR DE SPRING ASÍ COMO UNA OBLIGACIÓN DE INDEMNIZARNOS EN DETERMINADOS CASOS.

AL UTILIZAR LOS SERVICIOS, USTED CONFIRMA QUE ES MAYOR DE EDAD PARA PODER FORMALIZAR ESTE CONTRATO.

1. Spring no ofrece asesoramiento médico. Los Servicios, incluyendo, sin limitación, los Cuestionarios y los resultados de estos, se proporcionan por Spring y sus licenciantes únicamente con fines informativos. Los Servicios y cualquier dato, información o resultados facilitados en, a través o por los Servicios (a) no constituyen un asesoramiento médico ni instrucciones para el diagnóstico o el tratamiento médico, (b) no pretenden ser completos ni sustituir la consulta en persona con un profesional médico cualificado y (c) no sustituyen el asesoramiento de su médico o cualquier otro profesional médico cualificado. Los servicios se proporcionan únicamente con una finalidad informativa y, por lo tanto, no debe confiarse exclusivamente en el contenido de los Deberá consultar con su médico o con cualquier otro profesional médico cualificado las dudas que le surjan en relación con los datos, información o resultados proporcionados por los Servicios planteándoles las preguntas que tenga sobre cualquier problema médico o de salud. No ignore, evite o retrase la obtención de asesoramiento médico profesional de su médico o de cualquier otro profesional médico cualificado como consecuencia de los datos, información o resultados facilitado en, a través de, o por los Servicios. Usted es consciente de que, si bien cierto Contenido (tal y como este se define a continuación) puede haber sido facilitado por personas que desarrollan su actividad en el ámbito de la salud, el hecho de que se le proporcione dicho Contenido no crea una relación médico/ paciente y no constituye una opinión médica, asesoramiento médico, diagnóstico o tratamiento sino que se facilita únicamente a efectos informativos por lo que no deberá confiar en lo

previsto en el mismo. “Contenido” significa texto, datos, gráficos, imágenes, fotografías, video, audio, datos, sugerencias, instrucciones, contenido y cualquier otro material facilitado, disponible o que usted pueda encontrar en el Sitio Web. El Contenido no sustituye ni reemplaza ningún otro servicio de diagnóstico o terapéutico. Si usted decide confiar en cualquier Contenido lo hará bajo su única responsabilidad. EL USO DEL SITIO WEB O DE CUALQUIER CONTENIDO DEL MISMO NO DA LUGAR A NINGUNA RELACIÓN PROFESIONAL MÉDICO/ PACIENTE, CON INDEPENDENCIA DE QUE DICHO CONTENIDO SE FACILITE POR O AL UTILIZAR EL SITIO WEB O A TRAVÉS DE CUALQUIER OTRO MEDIO DE COMUNICACIÓN.

2. Los Servicios se refieren a ciertos productos o servicios (conjuntamente, “Productos”) incluyendo la puesta a disposición de listados, descripciones, imágenes de, referencias y enlaces a los Productos, tanto si dichos Productos se proporcionan directamente por Spring como si se trata de Productos de terceros. Dichas referencias no deben entenderse como refrendo de ningún Producto ni presuponen nuestra vinculación con el proveedor del mismo. No otorgamos ninguna garantía sobre la integridad, exactitud, calidad, idoneidad para un propósito concreto, oportunidad ni ninguna otra en relación con las referencias efectuadas a los Productos (incluyendo las relativas a cualquier característica o especificación) y dicha información podrá modificarse en cualquier momento sin necesidad de previo aviso. Usted deberá comprobar y será responsable del cumplimiento de toda la normativa local, provincial, federal y extranjera aplicable (incluyendo los requisitos relativos a la edad mínima de acceso) en relación con la posesión, utilización y venta de cualquier Producto. Los Productos podrán modificarse periódicamente sin previo aviso.
3. Podemos modificar este Contrato notificándole los cambios a través de cualquier medio razonable, incluyendo la publicación de una versión actualizada del Contrato a través de los Servicios o cualquier otro mecanismo exigible legalmente. Dichas modificaciones no serán aplicables a ninguna controversia que pudiera haberse planteado entre nosotros con anterioridad a la fecha de publicación de cualquier versión actualizada del Contrato a la que se incorporen dichos cambios o a la fecha en la que le hubiéramos notificado dichos cambios.

Si usted continuara utilizando los Servicios tras cualquier modificación de este Contrato se entenderá que acepta las modificaciones efectuadas. La referencia a la “ÚLTIMA ACTUALIZACIÓN” incluida más arriba indica la fecha de la última modificación de este Contrato. Estamos facultados para modificar o dejar de prestar cualquier Servicio o parte del mismo (incluyendo el acceso a los Servicios a través de enlaces de terceros) en cualquier momento sin incurrir en ninguna responsabilidad; también estamos facultados para cobrar, modificar o renunciar al cobro de cualquier cantidad exigible como contraprestación por la utilización de los Servicios y para ofrecer cualquier tipo de ventaja comercial a todos o algunos de los usuarios de los Servicios. En la medida de lo posible le avisaremos con antelación de cualquier cambio sustancial que vaya a efectuarse en este Contrato pero no siempre nos resultará posible. Debe usted consultar la versión más reciente de este Contrato cada vez que vaya a utilizar los Servicios.

4. Datos remitidos a través de los Servicios. Recogeremos, almacenaremos, comunicaremos y trataremos sus datos personales según lo previsto en la Política de Privacidad de Spring (la “Política de Privacidad”) de conformidad con las bases legales que justifican el tratamiento de sus datos personales tal y como se describe en la Política de Esta podrá modificarse en cualquier momento. Puede consultar una copia de la Política de Privacidad en https://care.springhealth.com/privacy.
5. Cuestiones Los Servicios están alojados y son dirigidos y gestionados desde los Estados Unidos. Los Servicios pueden no resultar apropiados o estar disponibles para su uso en determinadas jurisdicciones distintas de los Estados Unidos. El uso de los Servicios se realiza a su propio riesgo, de forma que será usted responsable de cumplir con las leyes, normas y reglamentos aplicables a la utilización de los mismos. Podemos limitar la disponibilidad de los Servicios en cualquier momento, total o parcialmente, en relación con cualquier persona, área geográfica o jurisdicción si así lo consideramos apropiado. Algunas jurisdicciones establecen determinados derechos a favor de los residentes o ciudadanos de dichas jurisdicciones. Consulte la Política de Privacidad para saber cómo puede ejercitar esos derechos.

6. Código de En relación con los Servicios, usted se compromete a no realizar ninguna de las siguientes conductas (y a no alentar a ningún tercero para que lleve a cabo ninguna de las siguientes conductas): utilizar los Servicios para ningún otro fin (incluyendo finalidades fraudulentas, ilícita o ilegales) distinta de la finalidad prevista de los Servicios; recoger o recopilar datos acerca de los usuarios de los Servicios; interferir o interrumpir el funcionamiento de los Servicios o de los servidores o redes utilizados para proporcionar los Servicios, pirateando o desfigurando cualquier parte de los Servicios, incumpliendo cualquier requisito, procedimiento o política de dichos servidores o redes; limitar o impedir que cualquier otra persona utilice los Servicios; copiar, grabar, reproducir, modificar, adaptar, traducir, crear obras derivadas de los Servicios, vender, arrendar, alquilar, prestar, compartir, distribuir o explotar de ninguna otra manera ninguna parte de (o el uso de) los Servicios salvo que tal conducta se encuentre expresamente autorizada en este documento, sin contar con el consentimiento expreso, previo y por escrito de Spring (lo cual incluye una prohibición expresa, tanto sobre usted como sobre cualquier tercero, de grabar, registrar o fotografiar en cualquier formato (v.g. video, audio, etc.) cualquier sesión de asesoramiento proporcionada a través de los Servicios); realizar ningún proceso de ingeniería inversa, descompilar o desensamblar cualquier parte de los Servicios, excepto en los casos en los que la ley prohíba el establecimiento de esta limitación; eliminar cualquier aviso sobre derechos de autor, marcas o cualquier otro derecho de propiedad sobre los Servicios; transmitir o reflejar cualquier parte de los Servicios o incorporar cualquier parte de los Servicios a cualquier otro producto o servicio, de cualquier otra forma, sin contar con el consentimiento expreso, previo y por escrito de Spring. Descargar y almacenar contenido de los Servicios de forma sistemática; utilizar robots, arañas, aplicaciones de búsqueda y recuperación o cualquier otro dispositivo manual o automático para recuperar, indexar, “extraer” o “minar datos” u obtener el contenido de los Servicios o reproducir o soslayar la estructura de navegación o presentación de los Servicios, sin contar con el consentimiento expreso, previo y por escrito de Spring; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier material que sea o pueda considerarse: (a) amenazante, acosador, degradante, que incite al odio o intimidatorio o que no respecte los derechos y la dignidad de los demás; (b) difamatorio, calumnioso o ilícito; (c) fraudulento, falso o que tenga por objeto manipular, distorsionar, engañar, tergiversar, falsificar o interferir con los Servicios o con el uso de los mismos (por ejemplo, en relación con los Cuestionarios y los resultados proporcionados por los Servicios); (d) obsceno, indecente, pornográfico o censurable por cualquier otro motivo; o (e) protegido mediante derechos de autor, marca, secreto comercial, derechos publicitarios o de privacidad o cualquier otro derecho de propiedad, sin contar con el consentimiento expreso, previo y escrito de su propietario; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier virus, gusano, troyano, huevo de pascua, bomba lógica, software espía, software malicioso de rescate (ramsonware) o cualquier otro código, archivo o programa informático que sea o resulte potencialmente dañino o invasivo o que esté destinado a dañar o a apropiarse del funcionamiento de o a controlar el uso de cualquier componente material (hardware), programa (software) o equipo informático.
7. Registro; Nombres de Usuario y Contraseñas. Es posible que tenga que registrarse para poder utilizar todos o parte de los Podremos rechazar o exigirle que modifique, cualquier nombre de usuario, contraseña o cualquier otra información que nos facilite al registrarse. Su nombre de usuario y contraseña son, exclusivamente, para su uso personal y deberá mantener la confidencialidad de los mismos; usted y no Spring es el único responsable de cualquier uso o uso indebido de su nombre de usuario y contraseña. Deberá notificarnos inmediatamente cualquier infracción de la confidencialidad o uso no autorizado de su nombre de usuario o contraseña, o de la cuenta creada para utilizar los Servicios.
8. Si nos hiciera llegar cualquier idea, propuesta, sugerencia, recomendación o cualquier otro material (“Comentarios”) con independencia de que se encuentren o no relacionados con los Servicios, Spring y nuestras empresas afiliadas quedarán facultadas para utilizar y comunicar los Comentarios libremente, a nuestra entera discreción, sin ninguna obligación o limitación, incluyendo la posibilidad de crear y distribuir cualquier producto o servicio que incorpore esos Comentarios sin quedar obligados a pagarle ningún canon como consecuencia de dicha incorporación. En virtud de lo previsto en este Contrato usted nos cede, desde el momento de su

creación, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos de propiedad intelectual incluyendo, en particular, pero sin limitación, derechos de autor, marcas, patentes, modelos de utilidad, diseños inscritos o no, modelos, diseño de patentes, derechos como creador de bases de datos, software, código fuente, código objeto y documentación relacionada, esquemas de trazado, know how, secretos comerciales y de fabricación e información confidencial y cualquier otro tipo de derechos de propiedad intelectual o derechos relacionados con los anteriores (en adelante, los “Derechos de Propiedad Intelectual”) inherentes o que pudieran ser inherentes a los Comentarios. En particular, en virtud de este Contrato nos cede, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos patrimoniales que pudieran corresponderle como autor en relación con los Comentarios, desde el momento de su creación, de manera que no conservará ningún derecho patrimonial de ningún tipo en relación con los Comentarios. La cesión de los derechos económicos se realiza para cualquier finalidad, incluyendo, sin limitación, empresarial, comercial, de marketing, publicidad, promocional, gestión, organizativa y editorial.

Si así se lo solicitáramos usted formalizará, a nuestro coste, todos los documentos y contratos adicionales y realizará todas las actuaciones que, en su caso, le indiquemos para dar pleno efecto a la cesión efectuada en relación con los Comentarios y los Derechos de Propiedad Intelectual aquí previstos.

En virtud de este Contrato usted reconoce y acepta que la realización de Comentarios es gratuita, no solicitada y sin limitación y no da lugar a ninguna obligación, ni fiduciaria ni de ningún otro tipo, de Spring.

9. Derechos de Propiedad Intelectual de Spring. Nosotros y nuestros licenciantes somos propietarios del Sitio Web, los Cuestionarios y los restantes Sin que esto suponga ninguna limitación de lo previsto en el Apartado 6 y salvo que lo contrario estuviera expresamente permitido en este Contrato, no podrá reproducirse, transmitirse, transcribirse, almacenarse en ningún sistema de recuperación ni traducirse a ningún idioma de ninguna manera y por ningún medio ninguna parte del Sitio Web o de los Cuestionarios sin contar con el consentimiento previo y por escrito de Spring. Sujeto a su cumplimiento con lo previsto en este Contrato y únicamente mientras Spring le permita utilizar los Servicios usted podrá visualizar una copia de cualquier parte del Sitio Web o de los Cuestionarios a los que le demos acceso de conformidad con este Contrato, en un único dispositivo, únicamente para su uso personal, no comercial quedando facultado para reproducir y facilitar a terceros, tales como su médico o cualquier otro profesional de la salud, asegurador o farmacéutico, los resultados derivados del uso de los Servicios (por ejemplo, el archivo pdf que Spring le haya facilitado con los resultados de cualquier Cuestionario que usted haya completado).

Todos los nombres comerciales, marcas y logotipos utilizados como parte de los Servicios pertenecen a Spring o a nuestros licenciantes. No podrá utilizar los nombres comerciales, marcas o logotipos de Spring en relación con ningún producto o servicio que no sea nuestro ni de ninguna otra forma que pudiera inducir a confusión. Nada de lo contenido en los Servicios podrá interpretarse como el otorgamiento de un derecho a utilizar los nombres comerciales, marcas o logotipos sin contar con el consentimiento expreso, previo y por escrito de su propietario.

10. Materiales de Terceros; Enlaces. Algunas funcionalidades de los Servicios pueden darle acceso a datos, información y materiales proporcionados por terceros (“Materiales de Terceros”) o permitirle que acceda o que reciba dichos Materiales de Terceros, incluyendo el acceso a los mismos a través de Al utilizar dichas funcionalidades, se entenderá que usted nos está dando instrucciones para que accedamos a los Materiales de Terceros de que se trate, le dirijamos al lugar en el que se encuentran o se los facilitemos. No controlamos, refrendamos ni nos responsabilizamos de los Materiales de Terceros, incluyendo su exactitud, integridad, calidad, legalidad, utilidad o seguridad ni de los derechos de propiedad intelectual sobre los mismos. Determinados Materiales de Terceros podrían ser inexactos, engañosos o conducentes a error, entre otras cosas. Nada de lo previsto en este Contrato podrá interpretarse como una manifestación o garantía de Spring en relación con los Materiales de Terceros. No estamos obligados a controlar los Materiales de Terceros. Podemos

bloquear o desactivar el acceso efectuado a través de los Servicios a cualquier Material de Terceros (total o parcialmente) en cualquier momento. Asimismo, la disponibilidad de los Materiales de Terceros a través de los Servicios no supone nuestra aprobación del, ni nuestra afiliación con el proveedor de dichos Materiales de Terceros y ese acceso tampoco crea ninguna relación entre usted y el proveedor de que se trate. EL USO QUE USTED HAGA DE LOS MATERIALES DE TERCEROS ES A SU PROPIO RIESGO Y QUEDA SUJETO A CUALQUIER CONDICIÓN O POLÍTICA ADICIONAL APLICABLE A ESOS MATERIALES DE TERCERO (COMO LAS CONDICIONES GENERALES DEL SERVICIO O LAS POLÍTICAS DE PRIVACIDAD DE LOS PROVEEDORES DE LOS MATERIALES DE TERCERO).

11. EXONERACIÓN DE RESPONSABILIDAD. En determinadas jurisdicciones no resulta posible establecer una exoneración de responsabilidad en relación con determinadas garantías, de manera que las exoneraciones previstas a continuación podrían no serle aplicables. EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, LOS SERVICIOS, PRODUCTOS Y LOS MATERIALES DE TERCEROS SE LE PROPORCIONAN COMO CUERPO CIERTO, EN EL ESTADO EN EL QUE SE ENCUENTRAN SIN OTORGAR, EN RELACIÓN CON LOS MISMOS, GARANTÍAS DE NINGÚN TIPO, EXPLÍCITAS, IMPLÍCITAS O LEGALES. SPRING NO OTORGA NINGUNA GARANTÍA NI ASUME NINGUNA RESPONSABILIDAD EN RELACIÓN CON LOS SERVICIOS, LOS PRODUCTOS Y LOS MATERIALES DE TERCEROS EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, INCLUYENDO GARANTÍAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO CONCRETO, AUSENCIA DE INFRACCIONES Y TÍTULO. LAS EXONERACIONES DE RESPONSABILIDAD (INCLUYENDO LAS PREVISTAS EN ESTE APARTADO Y LAS ESTABLECIDAS EN CUALQUIER OTRO APARTADO DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS ASÍ COMO DE SUS RESPECTIVOS ACCIONISTAS, ADMINISTRADORES, DIRECTIVOS, EMPLEADOS, EMPRESAS AFILIADAS, AGENTES, MANDATARIOS, REPRESENTANTES, LICENCIANTES, PROVEEDORES Y PROVEEDORES DE SERVICIOS (CONJUNTAMENTE, LAS “EMPRESAS AFILIADAS”).

Aunque intentamos preservar la oportunidad, integridad y seguridad de los Servicios, no garantizamos que los Servicios estén o vayan a estar actualizados, ni que sean o vayan a ser completos, correctos o seguros ni que el acceso a los Servicios vaya a estar libre de interrupciones. Los Servicios pueden incluir inexactitudes, errores y materiales que incumplan o contradigan lo previsto en este Contrato. Asimismo, es posible que algún tercero pudiera efectuar modificaciones no autorizadas a los Servicios. Si usted tuviera conocimiento de cualquier modificación no autorizada póngase  en   contacto   con   nosotros   en   la   siguiente   dirección   careteam@springhealth.com facilitándonos una descripción de la modificación y el lugar en el que se encuentra dentro de los Servicios.

12. Limitación de EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, SPRING NO SERÁ RESPONSABLE POR DAÑOS INDIRECTOS, INCIDENTALES, CONSECUENCIALES, ESPECIALES, EJEMPLARIZANTES O PUNITIVOS DE NINGÚN TIPO, YA SE TRATE DE DAÑOS CONTRACTUALES, EXTRACONTRACTUALES (INCLUYENDO NEGLIGENCIA), RESPONSABILIDAD OBJETIVA O DAÑOS DERIVADOS DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, INCLUYENDO DAÑOS CALIFICADOS COMO LUCRO CESANTE, UTILIZACIÓN O DATOS, PÉRDIDA DE OTROS BIENES INTANGIBLES, AUSENCIA DE SEGURIDAD EN LOS ENVÍOS (INCLUYENDO LA INTERCEPTACIÓN NO AUTORIZADA DE CUALQUIER ENVÍO POR UN TERCERO) INCLUSO EN EL CASO DE QUE LA POSIBILIDAD DE QUE DICHOS DAÑOS PUDIERAN MATERIALIZARSE SE HUBIERA PUESTO DE MANIFIESTO CON ANTERIORIDAD A SU ACAECIMIENTO. SIN PERJUICIO DE LO ANTERIOR, SPRING NO SERÁ RESPONSABLE DE NINGÚN TIPO DE DAÑO QUE SE DERIVE DEL USO O IMPOSIBILIDAD DE USAR LOS SERVICIOS (INCLUYENDO, A EFECTOS ACLARATORIOS, LOS CUESTIONARIOS Y LOS RESULTADOS DE LOS MISMOS) NI DE LOS PRODUCTO O DE LOS MATERIALES DE TERCEROS. SU ÚNICO REMEDIO EN EL CASO DE QUE NO ESTUVIERA SATISFECHO CON LOS SERVICIOS, LOS PRODUCTOS O CUALQUIER MATERIAL DE TERCEROS ES DEJAR DE UTILIZAR LOS SERVICIOS. EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, LA RESPONSABILIDAD TOTAL MÁXIMA DE SPRING POR

DAÑOS Y PERJUICIOS O POR CUALQUIER OTRO MOTIVO, TANTO CONTRACTUAL COMO EXTRACONTRACTUAL (INCLUYENDO NEGLIGENCIA) O DERIVADA DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, SERÁ LA MAYOR DE LAS SIGUIENTES CANTIDADES (A) EL IMPORTE TOTAL QUE, EN SU CASO, QUE USTED HUBIERA PAGADO A SPRING POR LOS SERVICIOS Y (B) CIEN DÓLARES AMERICANOS ($100 USD). LAS LIMITACIONES DE RESPONSABILIDAD AQUÍ CONTENIDAS (INCLUYENDO LAS QUE SE DETALLAN EN ESTE APARTADO Y EN CUALQUIER OTRO LUGAR DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS.

Es posible que la ley aplicable no permita establecer limitaciones de responsabilidad en relación con determinadas garantías implícitas ni exclusiones o limitaciones de responsabilidad en relación con determinados daños; si lo anterior le resultara aplicable, algunas o todas las exoneraciones, exclusiones o limitaciones podrían no serle aplicables tampoco siendo usted titular de determinados derechos legales con carácter adicional a lo aquí previsto.

13. Indemnización. Salvo que así lo prohíba la ley aplicable, usted se compromete a defender, indemnizar y mantener tanto a Spring como a sus Empresas Afiliadas indemnes frente a cualquier reclamación, daño, coste o gasto (incluyendo los honorarios de abogado) que se deriven de o que estén relacionados con (a) su uso de, o cualquier actividad relacionada con, los Servicios (incluyendo, a efectos aclaratorios, los Cuestionarios y los resultados de los mismos); y (b) cualquier incumplimiento o presunto incumplimiento de este Contrato por su
14. Terminación. Este Contrato estará en vigor hasta su terminación. Spring puede cancelar o suspender su uso de los Servicios en cualquier momento sin necesidad de previo aviso, incluyendo en aquellos casos en los que Spring considere que usted ha incumplido o ha actuado de forma contraria a la letra o al espíritu de este Contrato. Tras la terminación o suspensión del Contrato, cesará, con carácter inmediato, su derecho a utilizar los Servicios y Spring podrá, sin incurrir en ninguna responsabilidad frente a usted ni frente a ningún tercero, desactivar o borrar, de forma inmediata, su nombre de usuario, contraseña y cuenta, así como todos los materiales asociados a la misma sin ninguna obligación de facilitarle ningún otro acceso a dichos Los apartados 1, 2, 4 a 9 y 11 a 19 continuarán en vigor tras la extinción o terminación de este Contrato.
15. Ley aplicable; Jurisdicción. Con independencia de su lugar de residencia, este Contrato está sujeto a y se interpretará de conformidad con las leyes del Estado de Nueva York, Estados Unidos, sin que resulten aplicables las normas sobre resolución de conflicto de leyes. Usted acepta someterse a la jurisdicción exclusiva de los tribunales federales y estatales de Nueva York, Nueva York, Estados Unidos y renuncia a oponer cualquier excepción de falta de jurisdicción o competencia objetiva o territorial en relación con dichos
16. Información o Si tuviera cualquier pregunta o queja en relación con los Servicios, envíe un correo electrónico a careteam@springhealth.com. Tenga en cuenta que las comunicaciones a través de correo electrónico no son necesariamente seguras; en consecuencia, no incluya los datos de ninguna tarjeta de crédito o cualquier otro tipo de datos sensibles en la correspondencia que mantenga con nosotros a través de correo electrónico.
17. Este Contrato no da lugar a, ni deberá interpretarse como, un contrato de asociación, empresa conjunta, relación laboral, agencia, franquicia entre usted y Spring. En el caso de que cualquier disposición de este Contrato se considerara ilegal, nula o ineficaz por cualquier razón, dicha disposición se tendrá por no puesta y no afectará a la validez y eficacia de las restantes disposiciones del Contrato. No puede ceder, transmitir ni sublicenciar ninguno de sus derechos u obligaciones bajo el Contrato sin contar con nuestro consentimiento expreso, previo y por escrito. Estamos facultados para ceder, transmitir o sublicenciar todos o parte de nuestros derechos y obligaciones bajo este Contrato sin limitación. La renuncia a exigir el cumplimiento de este Contrato en relación con cualquier incumplimiento puntual del mismo no se entenderá como una renuncia a exigir dicho cumplimiento en relación con cualquier incumplimiento anterior o posterior. Este Contrato no se verá modificado como resultado del desarrollo de la relación entre las partes ni como consecuencia de ninguna práctica comercial. Los encabezamiento, títulos o subtítulos de los apartados de este Contrato se incluyen únicamente a efectos informativos y no definen ni explican

el contenido de ningún apartado o disposición. Todos los términos definidos en singular tendrán el mismo significado que se les atribuye, al ser utilizados en plural, siempre que resulte adecuado y salvo que se establezca cualquier otra cosa en este Contrato. El uso del término “incluyendo” o cualquier variación del mismo en este Contrato se interpretará como si dicho término fuera seguido de la expresión “sin limitación”. Este Contrato, incluyendo los términos o condiciones incorporados al mismo, constituye el acuerdo completo entre usted y Spring en relación con el objeto del mismo, y sustituye cualquier acuerdo o entendimiento previo o coetáneo, verbal o escrito, entre usted y Spring en relación con dicho objeto. Las notificaciones que debamos efectuar bajo este Contrato (incluyendo las notificaciones relativas a la modificación del Contrato) podrán realizarse mediante su publicación en los Servicios o a través de correo electrónico (incluyendo, en ambos casos, a través del envío de un enlace) o mediante correo ordinario o en la forma establecida en la ley aplicable. La versión impresa de este Contrato y de cualquier notificación enviada de forma electrónica resultarán admisibles como prueba en cualquier procedimiento judicial o administrativo que verse sobre este Contrato o que se plantee en relación con el mismo, sin limitación, de la misma forma y con sujeción a las mismas condiciones que las aplicables a cualquier otro documento o registro comercial original cuya versión impresa se haya conservado. Spring no será responsable del incumplimiento de ninguna obligación debido a cualquier causa o circunstancia ajena a su control.

18. Condiciones Específicas para Apple. Además de aceptar las disposiciones anteriores, y no obstante cualquier disposición en contrario aquí prevista, las siguientes disposiciones resultarán de aplicación en el caso de que usted utilice cualquier versión de cualquier Aplicación compatible con el sistema operativo iOS de Apple Inc. (“Apple”). Apple no es parte de este Contrato ni tampoco es propietaria ni se responsabiliza de las Aplicaciones. Apple no otorga ninguna garantía en relación con las Aplicaciones excepto, cuando así resulte aplicable, la de reembolso del precio de compra de la misma. Apple no es responsable del mantenimiento ni de ningún otro servicio de atención al cliente de las Aplicaciones y no asume ninguna responsabilidad por las reclamaciones, pérdidas, responsabilidades, daños, costes o gastos incurridos en relación con las Aplicaciones, incluyendo reclamaciones por producto defectuoso de terceros, reclamaciones fundamentadas en que las Aplicaciones no se ajustan a los requisitos legales o reglamentarios aplicables, reclamaciones efectuadas sobre la base de los derechos de los consumidores o cualquier normativa de carácter análogo y reclamaciones en relación con la infracción de derechos de propiedad intelectual. Cualquier pregunta o reclamación en relación con el uso de las Aplicaciones, incluyendo las que se refieran a derechos de propiedad intelectual, deberán dirigirse a Spring de conformidad con lo previsto en el apartado “Información o Reclamaciones” La licencia que se le otorga en virtud de este Contrato queda limitada a una licencia intransferible para utilizar las Aplicaciones en un producto de la marca Apple, de su propiedad o bajo su control o utilizado de cualquier otra forma prevista en las Reglas de Uso establecidas en las Condiciones Generales de Servicio aplicables en cada momento en la Tienda de Aplicaciones (App Store) de Apple, que utilice el sistema operativo iOS de Apple. Asimismo, usted queda obligado a cumplir con las condiciones previstas en cualquier contrato con terceros aplicable al uso de las Aplicaciones, tales como el contrato de servicio de datos inalámbricos. Apple y las filiales de Apple se consideran como beneficiarios de las estipulaciones a favor de tercero contenidas en este Contrato y, al aceptar las condiciones previstas en este Contrato, estaremos facultados (y se entenderá que aceptamos el derecho) a instar el cumplimiento de este Contrato frente a usted como beneficiarios de las estipulaciones contenidas en el mismo; no obstante lo anterior, el derecho de Spring a formalizar, rescindir o terminar cualquier modificación, renuncia o acuerdo transaccional al amparo de este Contrato no quedará sujeto a la obtención del consentimiento de ningún tercero.
19. Tanto usted como Spring han exigido expresamente que este Contrato y todos los documentos relacionados con el mismo se redacten en idioma inglés/ español.

Terms of Service

LAST UPDATED: DECEMBER 7, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at www.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are: (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the medical field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the pro vider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. Your submission of information through the Services is governed by Spring’s Privacy Policy, located at https://care.springhealth.com/privacy (the “Privacy Policy”). You consent to the collection, uses and disclosures of your personal information for the purposes described in our Privacy Policy. In particular, you acknowledge and agree that we may use personal information, including sensitive information, from many Services users to create non-identifiable “aggregate data” (for example, reports that calculate the percentage of users who have a particular response to or result from the Questionnaires) that may be disclosed to third parties. You represent and warrant that any information you provide in connection with the Services is and will remain accurate and complete, and that you will reasonably maintain and update such information as needed. By using the Services, you acknowledge that you have read and understood the Privacy Policy. If you do not agree to this policy, you should not use our services. If Spring decides to change the Privacy Policy, we will post those changes prominently so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We do, however, recommend that you read the Privacy Policy each time you use our Services in case you missed our notice of changes to the Privacy Policy. By continuing to use the Services, you acknowledge that you have read and understood the Privacy Policy. If you do not agree to any changes to the Privacy Policy, you should not use our Services.

5.    Jurisdictional Issues. The Services are controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; User Names and Passwords. You may need to register to use all or part of the Services. We may, acting reasonably, reject, or require that you change, any user name, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assignees and licensees, all moral rights you may have in or to the Feedback.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained on the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third Party Materials; Links. The functionality of certain Services may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third- Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third- Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION AND LIMITATION OF CERTAIN GUARANTEES, CONDITIONS, TERMS OR WARRANTIES IMPLIED OR IMPOSED BY ANY APPLICABLE LAW, OR DO NOT ALLOW LIMITATIONS ON HOW LONG ANY SUCH GUARANTEE, CONDITION, WARRANTY OR TERM MAY LAST, AS A RESULT, NOT ALL OF THE ABOVE LIMITATIONS WILL NECESSARILY APPLY TO YOU. THE DISCLAIMERS AND EXCLUSIONS UNDER THIS AGREEMENT WILL NOT EXCLUDE, RESTRICT OR MODIFY ANY GUARANTEE, WARRANTY, TERM OR CONDITION, RIGHT OR REMEDY IMPLIED OR IMPOSED BY ANY APPLICABLE LAW.

HOWEVER, IF ANY REPRESENTATION, CONDITION OR WARRANTY IS IMPLIED OR INCORPORATED INTO THIS AGREEMENT BY STATUTE, COMMON LAW OR OTHERWISE THAT CANNOT BE EXCLUDED (A “NON-EXCLUDABLE PROVISION”), AND SPRING IS ABLE TO LIMIT YOUR REMEDY FOR A BREACH OF THE NON-EXCLUDABLE PROVISION, THEN SPRING’S LIABILITY FOR BREACH OF THE NON-EXCLUDABLE PROVISION IS LIMITED EXCLUSIVELY (SO FAR AS APPLICABLE LAWS DO NOT PROHIBIT) TO, AT SPRING’S OPTION:

(A)           IN THE CASE OF GOODS, THE REPLACEMENT OF THE GOODS OR THE SUPPLY OF EQUIVALENT GOODS, THE REPAIR OF THE GOODS, THE PAYMENT OF THE COST OF REPLACING THE GOODS OR ACQUIRING EQUIVALENT GOODS, OR THE PAYMENT OF THE COST OF HAVING THE GOODS REPAIRED; AND

(B)         IN THE CASE OF SERVICES, THE SUPPLYING OF THE SERVICES AGAIN, OR THE PAYMENT OF THE COST OF HAVING THE SERVICES SUPPLIED AGAIN.

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL,EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL OTHER DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Where possible Spring will provide you with prior notice where it intends to suspend of terminate your access to the Services, but this may not always be possible. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement. A member may contact careteam@springehalth.com to request to terminate Services.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its reasonable control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

19.    Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

‍

Terms of Service

CREATED: DECEMBER 7, 2021 LAST UPDATED: DECEMBER 7, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring- branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1. Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS

PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.
3. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of substantial changes to this Agreement, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4. Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.
5. Jurisdictional The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.
6. Rules of In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve,

index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7. Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services
8. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law as and when they are created, all intellectual property rights, including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9. Spring’s Intellectual Property We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your

use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10. Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
11. DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12. Limitation of TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE

SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD- PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.
14. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.
15. Governing Law; This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.
16. Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with
17. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement

between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple- branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
19. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Termos de Serviço

Data de criação: 7º de dezembro de 2021      Última atualização: 7º de dezembro de 2021

Estes Termos de Serviço (“Acordo”) devem ser lidos com atenção. Ao clicar no mecanismo destinado à confirmação de sua concordância e/ou prosseguir com o acesso ou a utilização dos Serviços (conforme definido adiante), você expressa a sua aceitação deste Acordo. Se não aceitar este Acordo, não clique no mecanismo destinado à confirmação de sua concordância e não instale, acesse ou de outra forma utilize os Serviços como um todo ou qualquer parte deles.

Este Acordo é firmado entre você e a Spring Care, Inc. (“Spring” ou “nós”), para reger a sua utilização de (e qualquer acesso a) (1) a página na internet da Spring, atualmente localizada no endereço https://benefits.springhealth.com (bem como qualquer conteúdo, materiais e serviços nela disponibilizados, e também qualquer página(s) sucessora(s), a “Página”), (2) os aplicativos de software que viermos a disponibilizar para utilização em ou por meio de computadores e dispositivos móveis (“Apps”), e (3) os quizzes, testes e questionários (e os respectivos resultados) que disponibilizamos na Página ou nos Apps (“Questionários”) (sendo todos os itens supracitados designados juntos os “Serviços”). Este Acordo incorpora pela presente referência quaisquer termos e condições adicionais publicados pela Spring através dos Serviços, ou disponibilizados de outra forma pela Spring, bem como quaisquer serviços que lhe forem disponibilizados pelas Empresas de Serviços Médicos Profissionais da marca Spring (tais como a Spring Medical Care, P.C.), quando aplicável. A sua utilização dos Serviços será regida pelo presente Acordo independentemente do seu meio de acesso aos Serviços, incluindo a internet, o Protocolo para Aplicações sem Fio (Wireless Access Protocol) (amplamente conhecido como “WAP”), rede móvel ou outro meio.

RECOMENDAMOS LER ESTE ACORDO COM ATENÇÃO PARA GARANTIR QUE ENTENDA CADA DISPOSIÇÃO, VISTO QUE ESTE ACORDO APRESENTA INFORMAÇÕES IMPORTANTES SOBRE OS SEUS DIREITOS, PRERROGATIVAS E OBRIGAÇÕES POR DIREITO, INCLUINDO DIVERSAS LIMITAÇÕES E EXCLUSÕES DE DANOS QUE PODEM SER RECLAMADOS CONTRA A SPRING, E AINDA AS SUAS OBRIGAÇÕES DE INDENIZAÇÃO DIANTE DA SPRING.

AO UTILIZAR OS SERVIÇOS, VOCÊ CONFIRMA QUE É MAIOR DE IDADE E, PORTANTO, ESTÁ APTO A FIRMAR ESTE ACORDO.

1. A Spring não apresenta recomendações médicas. Os Serviços, incluindo, sem se limitar a, os Questionários e os resultados dos Questionários, são disponibilizados pela Spring e seus licenciantes exclusivamente para fins Os Serviços, e quaisquer dados, informações ou resultados disponibilizados através ou por meio dos Serviços, (a) não se propõem a constituir recomendações médicas ou instruções de auxílio a diagnóstico ou tratamento médico, (b) não se propõem a ser absolutos ou tampouco a servir de substituição para a consulta pessoal com um profissional médico qualificado, e (c) não substituem o aconselhamento de seu médico ou qualquer outro profissional de saúde qualificado. Os Serviços são prestados exclusivamente para fins informativos e não devem tomados como definitivos. É importante procurar sempre a orientação de seu médico ou outro profissional de saúde qualificado com relação a qualquer dado, informação ou resultado apresentado pelos Serviços, ou qualquer dúvida que você tenha sobre uma condição médica ou de saúde, e nunca desconsiderar, evitar ou postergar o pedido de orientação médica profissional do seu médico ou outro profissional de saúde qualificado por conta de qualquer dado, informação ou resultado apresentado nos Serviços ou através deles. É importante entender que embora parte do Conteúdo (conforme definido adiante) possa ser fornecido por pessoas da área médica, a disponibilização do Conteúdo não estabelece relação de paciente/profissional médico, e não constitui opinião médica, orientação médica ou diagnóstico ou tratamento, sendo apresentado exclusivamente para fins informativos e não devendo ser tomado como absoluto. “Conteúdo” significa textos, dados, elementos gráficos, imagens, fotografias, materiais de vídeo, áudio, informações, sugestões, indicações, conteúdos e outros materiais fornecidos, disponibilizados ou encontrados por outro motivo na Página. O Conteúdo não se propõe a substituir ou tomar o lugar de quaisquer outros serviços diagnósticos ou terapêuticos. A decisão de levar em consideração

qualquer Conteúdo deve ser tomada por sua própria conta e risco. NENHUMA RELAÇÃO DE PACIENTE/PROFISSIONAL MÉDICO HABILITADO SERÁ CRIADA PELA UTILIZAÇÃO DA PÁGINA OU QUALQUER CONTEÚDO NELA APRESENTADO, NÃO OBSTANTE SER ESSE CONTEÚDO DISPONIBILIZADO NA PÁGINA OU ATRAVÉS DA UTILIZAÇÃO DA PÁGINA OU QUALQUER OUTRO MEIO DE COMUNICAÇÃO.

2. Os Serviços podem remeter a determinados bens ou serviços (designados juntos os “Produtos”), incluindo a disponibilização de listagens, descrições e imagens de, e referências e links para, os Produtos, independentemente de serem os Produtos disponibilizados pela Spring ou por terceiros. Essas referências não devem ser interpretadas como recomendações de qualquer Produto ou como uma indicação de afiliação ao fornecedor do Produto. Não apresentamos qualquer declaração quanto à integralidade, correção, qualidade, adequação ao fim proposto, apresentação oportuna ou outra característica das referências (incluindo quaisquer recursos ou especificações), e qualquer informação está sujeita a alteração a qualquer tempo, sem prévio aviso. Caberá a você identificar e cumprir todas as leis locais, regionais, federais e estrangeiras aplicáveis (incluindo exigências quanto à idade mínima dos usuários) à posse, utilização e venda de qualquer Produto. Os Produtos podem ser modificados periodicamente, sem prévio aviso.
3. Alterações. Poderemos alterar este Acordo comunicando as mudanças por qualquer meio razoável, inclusive publicando uma versão revista do Acordo através dos Serviços, ou de outra forma imposta pela legislação aplicável. Nenhuma alteração se aplicará a qualquer controvérsia entre nós que tenha início antes da data de publicação do Acordo revisado, incorporando as alterações em questão, ou outra forma de notificação das alterações.

A sua utilização dos Serviços após qualquer alteração a este Acordo constituirá a sua aceitação das alterações. A legenda “ÚLTIMA ATUALIZAÇÃO” acima indica a data da última alteração a este Acordo. Poderemos, a qualquer tempo e sem contrair responsabilidade, modificar ou descontinuar todos ou parte dos Serviços (inclusive o acesso aos Serviços por meio de links de partes externas); cobrar, modificar ou abrir mão de quaisquer tarifas pela utilização dos Serviços; ou oferecer oportunidades a alguns ou a todos os usuários dos Serviços. Quando possível, comunicaremos com antecedência quaisquer alterações substanciais a este Acordo, deixando claro que isso pode não ser possível sempre. Recomendamos consultar a versão mais atualizada deste Acordo a cada utilização dos Serviços.

4. Informações apresentadas através dos Serviços. Faremos a coleta, armazenamento, transferência e qualquer outra utilização das suas informações de acordo com a Política de Privacidade da Spring (a “Política de Privacidade”) e consideraremos os fundamentos legais para o processamento de seus dados pessoais, conforme descritos na Política de Privacidade, que poderá ser alterada de tempos em tempos. A Política de Privacidade está disponível para consulta no endereço https://care.springhealth.com/privacy.
5. Do foro. Os Serviços são controlados, hospedados e operados a partir dos Estados Unidos. Os Serviços podem não ser considerados adequados ou disponibilizados para utilização em alguns foros externos aos EUA. Qualquer utilização dos Serviços deve ser feita por sua própria conta e risco, e você deve cumprir todas as leis, normas e regulamentos aplicáveis ao utilizá-los. Poderemos vir a limitar a disponibilidade dos Serviços a qualquer tempo, ao todo ou em parte, para qualquer pessoa, área geográfica ou foro, a nosso critério. Alguns foros conferem direitos específicos aos residentes ou cidadãos desses foros. Consulte a Política de Privacidade para entender como exercer esses
6. Regras de conduta. No tocante aos Serviços, você não deve (e tampouco deve incentivar outras pessoas a): usar os Serviços para qualquer finalidade (inclusive para qualquer fim fraudulento ou de outra forma ilícito ou ilegal) além daquela originalmente proposta para os Serviços; colher ou reunir informações sobre os usuários dos Serviços; influenciar ou prejudicar a operação dos Serviços ou dos servidores ou redes usados para disponibilizar os Serviços, inclusive burlando a segurança para acessar ilegalmente (hack) ou adulterando qualquer parte dos Serviços, ou infringindo qualquer exigência, procedimento ou política aplicável aos servidores ou redes; limitar ou prejudicar a utilização dos Serviços por qualquer pessoa; copiar, gravar, reproduzir, modificar,

adaptar, traduzir, criar obras derivadas de, vender, alugar, arrendar, emprestar, compartilhar em sistema de timeshare, distribuir ou explorar de outra forma qualquer parte (ou qualquer utilização) dos Serviços, salvo conforme expressamente autorizado no presente instrumento, sem o consentimento prévio e expresso, por escrito, da Spring (isso inclui uma vedação expressa à gravação, captação e/ou filmagem em qualquer formato (por exemplo, vídeo, áudio etc.), por você e/ou qualquer outra pessoa, de qualquer sessão de orientação apresentada através da utilização do Serviço); submeter a engenharia reversa, descompilar ou desmontar qualquer parte dos Serviços, salvo quando essa restrição for expressamente proibida pela legislação aplicável; remover dos Serviços qualquer aviso de direitos autorais, direitos de marca ou outros direitos patrimoniais; enquadrar ou espelhar qualquer parte dos Serviços, ou de outra forma incorporar qualquer parte dos Serviços em qualquer produto ou serviço, sem o expresso consentimento prévio, por escrito, da Spring; fazer download sistemático e armazenar conteúdos de Serviços; usar qualquer robô, spider, aplicação de busca/recuperação ou outro dispositivo manual ou automático para recuperar, indexar, scrape, garimpar dados ou de outra forma colher conteúdos de Serviços, ou para reproduzir ou burlar a estrutura de navegação ou apresentação dos Serviços, sem o prévio consentimento expresso, por escrito, da Spring; publicar, transmitir ou de outra forma disponibilizar através de ou em conexão com os Serviços quaisquer materiais que efetivamente sejam ou possam ser considerados: (a) alarmantes, assediadores, degradantes, odiosos ou intimidadores, ou que desrespeitem por outro motivo os direitos e a dignidade das outras pessoas; (b) difamatórios, caluniosos ou ilícitos por outro motivo; (c) fraudulentos, falsos ou concebidos com a intenção de manipular, distorcer, enganar, causar confusão, falsificar ou interferir com os Serviços ou com a utilização dos Serviços (por exemplo, com relação aos Questionários e resultados fornecidos pelos Serviços); (d) obscenos, indecentes, pornográficos ou repreensíveis por outro motivo; ou (e) protegidos por direitos autorais, marcas, segredos de indústria, direitos de publicidade ou privacidade, ou qualquer outro direito patrimonial, sem o expresso consentimento prévio, por escrito, do respectivo proprietário; publicar, transmitir ou de outra forma disponibilizar, através de ou em conexão com os Serviços, qualquer vírus, worm, Trojan horse, Easter egg, timebomb, spyware, ransomware ou outro código de computador, arquivo ou programa que seja ou possa vir a ser danoso ou invasivo, ou criado com a intenção de danificar ou interromper a operação, ou de monitorar a utilização de, qualquer hardware, software ou equipamento.

7. Registro; nomes de usuários e Você pode precisar se registrar para usar todos ou parte dos Serviços. Nós poderemos recusar, ou exigir que você troque, qualquer nome de usuário, senha ou outra informação que nos seja fornecida durante o processo de registro. Seu nome de usuário e senha são para seu uso exclusivo e devem ser mantidos em sigilo; você, e não a Spring, será responsável por qualquer utilização ou uso indevido de seu nome de usuário ou senha, e você deve nos avisar imediatamente sobre qualquer quebra de sigilo ou uso não autorizado do seu nome de usuário ou senha, ou da sua conta de usuário dos Serviços.
8. Se você nos apresentar ideias, propostas, sugestões, recomendações ou outros materiais (“Feedback”), seja em relação aos Serviços ou outros aspectos, a Spring e as nossas afiliadas terão a liberdade de usar e divulgar o Feedback ao nosso absoluto critério, sem ficar sujeitas a qualquer tipo de obrigação ou restrição, podendo inclusive criar e distribuir qualquer produto ou serviço incorporando o Feedback, sem contrair qualquer obrigação de pagar royalties. Você nos cede, pelo presente, a título gratuito, e com exclusividade, no mundo inteiro e por todo o prazo de proteção legal garantido pela legislação aplicável, à medida em que eles sejam criados, todos os direitos de propriedade intelectual, inclusive, especificamente, mas sem se limitar a, direitos autorais, direitos de criação intelectual, marcas, patentes, modelos de utilidade, desenhos registrados e não registrados, modelos, patentes sobre desenhos, direitos de criadores de bancos de dados, software, código-fonte, código-objeto e documentação relacionada, direitos sobre a topografia dos circuitos integrados, know-how, dados confidenciais e segredos de indústria e processos de fabricação, e quaisquer outros direitos de propriedade intelectual ou direitos relacionados (doravante designados “Direitos de Propriedade Intelectual”), associados ou possivelmente associados ao Feedback. Especificamente, você cede, a título gratuito, com exclusividade, no mundo inteiro e por todo o prazo de proteção legal garantido pela legislação aplicável, todos os direitos econômicos do autor com relação ao Feedback, quando e conforme

criado o Feedback, de forma que você não reterá qualquer direito econômico sobre o Feedback. Essa cessão de direitos econômicos é realizada para todos os fins possíveis, incluindo, entre outros, fins empresariais, comerciais, de marketing, propaganda, divulgação, gestão, organização e publicação.

A pedido nosso, e ao nosso custo, você deve assinar quaisquer outros documentos e contratos e realizar todas as formalidades que lhe sejam solicitadas a qualquer momento, quando solicitadas, a fim de dar pleno efeito à cessão relacionada ao Feedback e aos Direitos de Propriedade Intelectual aqui previstos.

Você reconhece e aceita pelo presente que a sua apresentação do Feedback será feita gratuitamente, por iniciativa sua e sem restrição, e que ela não impões sobre a Spring qualquer obrigação fiduciária ou de outra natureza.

9. Direitos de Propriedade Intelectual da Spring. Nós e nossos licenciantes somos os proprietários da Página, dos Questionários e outros Serviços. Sem limitação à Cláusula 6a e salvo autorização expressa do contrário neste Acordo, nenhuma parte da Página ou dos Questionários poderá ser reproduzida, transmitida, transcrita, armazenada em sistema de recuperação ou traduzida para qualquer idioma, de qualquer forma e por qualquer meio, sem a autorização prévia, por escrito, da Spring. Condicionado à sua conformidade com o presente Acordo, e somente enquanto você estiver autorizado pela Spring a usar os Serviços, você poderá visualizar uma (1) cópia de qualquer parte da Página ou dos Questionários a que venhamos a lhe dar acesso, por força do presente instrumento, em um dispositivo único determinado, exclusivamente para seu uso pessoal e não comercial, e você poderá reproduzir e divulgar a terceiros, como seu médico ou outro profissional de saúde, seguradora ou farmácia, os resultados da sua utilização dos Serviços (por exemplo, o arquivo no formato PDF disponibilizado a você pela Spring, apresentando os resultados do preenchimento de um Questionário).

Todos os nomes comerciais, marcas de comércio, marcas de serviço e logomarcas usados como parte dos Serviços pertencem à Spring ou nossos licenciantes. Você não pode usar nomes comerciais, marcas de comércio, marcas de serviço ou logomarcas da Spring em conexão com qualquer produto ou serviço que não seja nosso, ou de alguma forma passível de causar confusão. Nenhuma parte integrante dos Serviços deve ser interpretada de forma a conceder qualquer direito de usar quaisquer nomes comerciais, marcas de comércio, marcas de serviço ou logomarcas sem o prévio consentimento expresso, por escrito, do seu titular.

10. Materiais de terceiros; links. A funcionalidade de alguns Serviços pode dar acesso a dados, informações e materiais disponibilizados por terceiros (“Materiais de Terceiros”), ou permitir o roteamento ou a transmissão desses Materiais de Terceiros, inclusive através de Ao usar essa funcionalidade, você estará nos instruindo a acessar, rotear e transmitir a você os Materiais de Terceiros pertinentes. Nós não controlamos nem recomendamos, ou tampouco somos responsáveis por, quaisquer Materiais de Terceiros, nem mesmo pela correção, integridade, qualidade, legalidade, utilidade ou segurança dos Materiais de Terceiros, ou quaisquer direitos de propriedade intelectual a eles inerentes. Alguns Materiais de Terceiros poderão, entre outras coisas, ser incorretos, enganosos ou falsos. Nenhuma disposição deste Acordo deve ser interpretada como uma declaração ou garantia pela Spring em relação a quaisquer Materiais de Terceiros. Não temos a obrigação de monitorar os Materiais de Terceiros, e poderemos bloquear ou desabilitar o acesso a quaisquer Materiais de Terceiros (no todo ou em parte) através dos Serviços, a qualquer tempo. Além disso, a disponibilidade de quaisquer Materiais de Terceiros através dos Serviços não implica recomendação nossa de, ou afiliação nossa com, qualquer fornecedor dos Materiais de Terceiros, ou tampouco a disponibilidade desses materiais constituirá qualquer relação legal entre você e o respectivo fornecedor. A SUA UTILIZAÇÃO DE MATERIAIS DE TERCEIROS DEVE SER FEITA POR SUA PRÓPRIA CONTA E RISCO, E FICA SUJEITA A QUAISQUER TERMOS, CONDIÇÕES E POLÍTICAS ADICIONAIS APLICÁVEIS AOS MATERIAIS DE TERCEIROS (TAIS COMO OS TERMOS DE SERVIÇO OU AS POLÍTICAS DE PRIVACIDADE DOS FORNECEDORES DE MATERIAIS DE TERCEIROS).

11. EXCLUSÃO DE GARANTIAS. Alguns foros não permitem a exclusão de determinadas garantias, então as disposições a seguir podem não se aplicar a você. À EXTENSÃO MÁXIMA PERMITIDA PELA LEGISLAÇÃO APLICÁVEL, OS SERVIÇOS E QUAISQUER PRODUTOS E MATERIAIS DE TERCEIROS LHE SERÃO DISPONIBILIZADOS “NO ESTADO EM QUE SE ENCONTRAM” (“AS IS”), SEM NENHUM TIPO DE GARANTIA, EXPRESSA, TÁCITA OU LEGAL. A SPRING NEGA TODAS E QUAISQUER GARANTAIS COM RELAÇÃO AOS SERVIÇOS E QUAISQUER PRODUTOS E MATERIAIS DE TERCEIROS, À MEDIDA MÁXIMA PERMITIDA PELA LEGISLAÇÃO APLICÁVEL, INCLUSIVE AS GARANTIAS DE NEGOCIABILIDADE, ADEQUAÇÃO A UM FIM ESPECÍFICO, NÃO VIOLAÇÃO E TITULARIDADE. TODAS AS ISENÇÕES DE RESPONSABILIDADE (APRESENTADAS NESTA CLÁUSULA E EM OUTRAS SEÇÕES DESTE ACORDO) SÃO APRESENTADAS EM NOME DA SPRING E DAS SUAS AFILIADAS, E SEUS RESPECTIVOS ACIONISTAS, CONSELHEIROS, DIRETORES, EMPREGADOS, AFILIADAS, AGENTES, PROCURADORES, REPRESENTANTES, LICENCIANTES, FORNECEDORES E PRESTADORES DE SERVIÇOS (DESIGNADAS JUNTAS AS “PESSOAS AFILIADAS”).

Não obstante fazermos o possível para preservar a oportunidade, integridade e segurança dos Serviços, não garantimos que os Serviços estão ou ficarão atualizados, completos, corretos ou seguros, ou que o acesso aos Serviços seguirá sem interrupção. Os Serviços poderão incluir incorreções, erros e materiais que infrinjam ou representem conflito com este Acordo. Além disso, outras pessoas poderão fazer alterações não autorizadas aos Serviços. Se você tomar conhecimento de qualquer alteração tal, pedimos fazer contato pelo e-mail careteam@springhealth.com, apresentando uma descrição da alteração e informando a sua localização nos Serviços.

12. Limitação de responsabilidade. NA MEDIDA EM QUE ISSO SEJA PERMITIDO PELA LEGISLAÇÃO APLICÁVEL, A SPRING NÃO SERÁ RESPONSÁVEL POR QUAISQUER DANOS INDIRETOS, INCIDENTAIS, CONSEQUENCIAIS, ESPECIAIS, EXEMPLARES OU PUNITIVOS, DE QUALQUER NATUREZA, POR FORÇA DE QUALQUER CONTRATO, ATO ILÍCITO (INCLUSIVE NEGLIGÊNCIA), RESPONSABILIDADE ESTRITA OU OUTRA TEORIA JURÍDICA, INCLUINDO DANOS POR LUCROS CESSANTES, PERDA DE UTILIDADE OU DE DADOS, PERDA DE OUTROS BENS INTANGÍVEIS, COMPROMETIMENTO DA SEGURANÇA PARA APRESENTAÇÃO DE MATERIAIS (INCLUINDO A INTERCEPTAÇÃO NÃO AUTORIZADA POR TERCEIROS DE MATERIAIS APRESENTADOS), AINDA QUE A POSSIBILIDADE DE TAIS DANOS OU PERDAS SEJA AVISADA ANTES. SEM LIMITAÇÃO AO DISPOSTO ACIMA, A SPRING NÃO SERÁ RESPONSÁVEL POR DANOS DE NENHUM TIPO RESULTANTES DA SUA UTILIZAÇÃO OU DO SEU IMPEDIMENTO DE UTILIZAR OS SERVIÇOS (INCLUINDO, PARA MAIOR CLAREZA, OS QUESTIONÁRIOS E SEUS RESULTADOS) OU DE PRODUTOS OU MATERIAIS DE TERCEIROS. O SEU ÚNICO E EXCLUSIVO RECURSO EM CASO DE INSATISFAÇÃO COM OS SERVIÇOS OU QUAISQUER PRODUTOS OU MATERIAIS DE TERCEIROS É INTERROMPER A UTILIZAÇÃO DOS SERVIÇOS. NA MEDIDA EM QUE ISSO SEJA PERMITIDO PELA LEGISLAÇÃO APLICÁVEL, A RESPONSABILIDADE TOTAL MÁXIMA DA SPRING POR DANOS, PERDAS E CAUSAS DE PEDIR, SEJA POR FORÇA DE CONTRATO, ATO ILÍCITO (INCLUINDO NEGLIGÊNCIA) OU OUTRA ORIGEM, SERÁ A MAIOR DENTRE (A) O VALOR INTEGRAL, SE HOUVER, QUE VOCÊ PAGOU À SPRING PELA UTILIZAÇÃO DOS SERVIÇOS E (B) CEM DÓLARES DOS ESTADOS UNIDOS (US$ 100). TODAS AS LIMITAÇÕES DE RESPONSABILIDADE, DE TODO TIPO (PREVISTAS NESTA SEÇÃO E OUTRAS SEÇÕES DESTE ACORDO), SÃO ESTIPULADAS EM NOME DA SPRING E DAS PESSOAS

A legislação aplicável pode não permitir a limitação de determinadas garantias tácitas, ou exclusões ou limitações de determinados danos; exclusivamente na medida em que essa legislação se aplique a você, algumas ou todas as isenções, exclusões ou limitações estabelecidas acima poderão não se aplicar a você, e você poderá ter alguns direitos adicionais por lei.

13. Indenização. Salvo na medida em que a legislação aplicável o proíba, você aceita defender, indenizar e isentar de responsabilidade a Spring e as Organizações Afiliadas por quaisquer reclamações, perdas, custos e despesas (inclusive honorários advocatícios) decorrentes de ou relacionados a (a) a sua utilização dos Serviços ou atividades associadas aos Serviços (incluindo,

para maior clareza, os Questionários e seus resultados); e (b) qualquer violação efetiva ou suposta violação a este Acordo cometida por você.

14. Rescisão. Este Acordo fica em vigor até a sua rescisão. A Spring poderá encerrar ou suspender a sua utilização dos Serviços, a qualquer tempo e sem prévio aviso, inclusive se a Spring acreditar que você infringiu ou agiu de forma inconsistente com o teor ou a intenção deste Acordo. Na hipótese da referida suspensão ou encerramento, o seu direito de utilizar os Serviços cessará imediatamente, e a Spring poderá, sem contrair responsabilidade diante de você ou qualquer terceira parte, desativar ou excluir imediatamente o seu nome de usuário, senha e conta, e todos os materiais associados, não tendo qualquer obrigação de conceder qualquer acesso futuro a tais materiais. As cláusulas 1, 2, 4 a 9, e 11 a 19 subsistirão a qualquer encerramento ou rescisão deste Acordo.
15. Lei regente; Este Acordo será regido e deve ser interpretado de acordo com as leis do Estado de Nova York, EUA, desconsiderando-se os seus princípios sobre conflitos entre as legislações de diferentes foros, e independentemente da sua localização física. Você aceita a competência exclusiva dos tribunais federais e estaduais sitos em Nova York, Estado de Nova York, EUA, e renuncia a qualquer arguição de foro incompetente ou outra contestação jurisdicional contra os referidos tribunais.
16. Informações ou reclamações. Se tiver alguma pergunta ou reclamação sobre os Serviços, envie e-mail para careteam@springhealth.com. Veja que as comunicações por e-mail communications não são necessariamente seguras; sendo assim, recomenda-se não incluir informações de cartão de crédito ou outras informações confidenciais nas suas correspondências por e-mail.
17. Disposições gerais. Este Acordo não cria, nem deve ser interpretado de forma a criar, qualquer sociedade, associação, relação de trabalho, agência ou franquia entre você e a Spring. Caso qualquer disposição deste Acordo seja considerada ilegal, inválida ou inexequível, por qualquer motivo, essa disposição será considerada divisível deste Acordo e não afetará a validade e exequibilidade de qualquer outra disposição. Você não deve ceder, transferir ou sublicenciar todos ou quaisquer direitos ou obrigações que lhe caibam no âmbito deste Acordo sem o nosso prévio consentimento expresso, por escrito. Nós temos o direito de ceder, transferir ou sublicenciar todos ou quaisquer dos nossos direitos ou obrigações no âmbito deste Acordo, irrestritamente. Nenhuma tolerância por qualquer parte de uma violação ou inadimplemento no âmbito do presente deve ser interpretada como a tolerância de qualquer violação ou inadimplemento anterior ou posterior. Nenhum processo de negociação ou conduta entre nós, ou tampouco qualquer prática comercial, será interpretada de forma a modificar este Acordo. Qualquer título, legenda ou designação de seção usado no presente instrumento terá sido adotado por mera conveniência, não tendo o propósito de definir nem explicar, de forma alguma, qualquer seção ou disposição. Todos os termos definidos no singular terão os mesmos significados quando usados no plural, quando apropriado e desde que não definidos de outra forma. Qualquer utilização do termo “incluindo”, ou de variações do termo, neste Acordo devem ser interpretados como se seguidos da frase “sem se limitar a”. Este Acordo, incluindo todos os termos e condições a ele incorporados, representa o acordo integral entre você e a Spring sobre o seu objeto, e suplanta todos e quaisquer acordos ou entendimentos anteriores ou contemporâneos, escritos ou verbais, entre você e a Spring sobre o mesmo objeto. As notificações dirigidas a você (incluindo notificações de alterações a este Acordo) poderão ser entregues através de publicação nos Serviços ou por e-mail (inclusive, em ambos os casos, por meio de links), ou pelo correio normal, ou conforme exigido pela legislação aplicável. Sem intuito de limitação, uma via impressa deste Acordo e de qualquer notificação entregue em formato eletrônico será admissível em processo judicial ou administrativo embasado ou relacionado a este Acordo, na mesma medida e observadas as mesmas condições aplicáveis a outros documentos e registros originalmente gerados e mantidos na forma impressa. A Spring não será responsável pelo descumprimento de qualquer obrigação por motivo que fuja ao seu
18. Termos aplicáveis especificamente à Apple. Sem prejuízo à sua aceitação dos termos e condições antecedentes, e não obstante qualquer disposição em contrário no presente instrumento, as seguintes disposições aplicam-se em caso de utilização de qualquer versão de qualquer App compatível com o sistema operacional iOS de propriedade da Apple Inc. (“Apple”). A Apple não faz

parte deste Acordo e não é a proprietária nem responsável pelos Apps. A Apple não apresenta qualquer garantia referente aos Apps, salvo, quando aplicável, a garantia de restituir o preço pago por eles. A Apple não é responsável pela manutenção ou outros serviços de suporte aos Apps e não será responsável por qualquer outra reclamação, perda, passivo, dano, custo ou despesa relacionados aos Apps, incluindo qualquer reclamação de responsabilidade pelo produto apresentada por terceiros, reclamações de que os Apps estão em desconformidade com qualquer exigência legal ou normativa aplicável, reclamações fundamentadas em leis de proteção do consumidor ou leis afins, e reclamações de violação de propriedade intelectual. Quaisquer consultas ou reclamações relacionadas à utilização dos Apps, inclusive aquelas pertinentes a direitos de propriedade intelectual, devem ser dirigidas à Spring, conforme previsto na seção “Informações ou reclamações”, acima. A licença que lhe é concedida pelo presente instrumento é tão somente uma licença intransferível de uso dos Apps em produto da marca Apple, que executa o sistema operacional iOS da Apple e pertence e é controlado por você, ou de outra forma permitida pelas Regras de Uso estabelecidas nos Termos de Serviço da App Store da Apple então vigentes. Além disso, você deve cumprir os termos de qualquer acordo com terceiros que lhe seja aplicável ao utilizar os Apps, tal como o seu contrato de prestação de serviços de dados sem fio. A Apple e as subsidiárias da Apple são terceiros beneficiários deste Acordo e, no ato da sua aceitação dos termos e condições deste Acordo, passam a ter o direito (e considerar-se-á que aceitaram o direito) de executar este Acordo contra você, na condição de terceiro beneficiário do Acordo; não obstante o disposto acima, o direito da Spring de firmar, rescindir ou encerrar qualquer modificação, tolerância ou acordo firmado no âmbito deste instrumento independerá do consentimento de nenhuma terceira parte.

19. Você e a Spring solicitaram e determinaram, individual e expressamente, que este Acordo e todos os documentos a ele relacionados fossem originalmente redigidos no idioma inglês.

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Terms of Service

LAST UPDATED: DECEMBER 7, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the healthcare field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by giving you at least 30 days notice of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes. We may also without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, provide you with prior notice of such changes, as outlined above. If you do not agree with the changes to the Agreement or the Services, you should cease using the Services and terminate the Agreement in accordance with section 14, below.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. Your submission of information through the Services is governed by Spring’s Privacy Policy, located at https://care.springhealth.com/privacy (the “Privacy Policy”). You consent to the collections, uses and disclosures of your personal information for the purposes described in our Privacy Policy. In particular, you acknowledge and agree that we may use personal information, including sensitive information, from many Services users to create non-identifiable “aggregate data” (for example, reports that calculate the percentage of users who have a particular response to or result from the Questionnaires) that may be disclosed to third parties. You represent and warrant that any information you provide in connection with the Services is and will remain accurate and complete, and that you will reasonably maintain and update such information as needed. By using the Services, you acknowledge that you have read and understood the Privacy Policy. If you do not agree to this policy, you should not use our services. If Spring decides to change the Privacy Policy, we will post those changes prominently so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We do, however, recommend that you read the Privacy Policy each time you use our Services in case you missed our notice of changes to the Privacy Policy. By continuing to use the Services, you acknowledge that you have read and understood the Privacy Policy. If you do not agree to any changes to the Privacy Policy, you should not use our Services.

5.    Jurisdictional Issues. The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’ s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assigns, and licensees all moral rights you may have in or to the Feedback.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

If you are a resident of the Province of Quebec (Canada), the paragraph above is not applicable to you.

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights.

If you are a resident of the Province of Quebec (Canada), the present section is not applicable to you.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. You may terminate this Agreement by contacting Spring in writing at careteam@springhealth.com and indicating that you are terminating this Agreement. Spring may terminate or suspend your use of the Services at any time and without prior notice, including you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

If you are a resident of the Province of Quebec (Canada), this provision is not applicable to you.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency, mandate, or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language. Les parties conviennent et exigent expressément que ce Contrat et tous les documents qui s’y rapportent soient rédigés en anglais.

Conditions d’utilisation

Veuillez lire attentivement les présentes conditions d’utilisation (l’ « Entente »). En cliquant sur le mécanisme destiné à confirmer votre accord ou en continuant à accéder ou à utiliser les Services (tels que définis ci-dessous), vous acceptez d’être lié par la présente Entente. Si vous n’êtes pas d’accord avec la présente Entente, ne cliquez pas sur le mécanisme destiné à confirmer votre accord et ne commencez pas à installer, à accéder ou à utiliser autrement les Services, que ce soit en tout ou en partie.

La présente Entente entre vous et Spring Care, Inc. (« Spring » ou « nous ») concerne votre utilisation de (y compris tout accès à) (1) le site Web de Spring actuellement accessible au https://benefits.springhealth.com (ce site, ainsi que tout contenu, matériel et services qui y sont disponibles, et tout site(s) Web le remplaçant, le « Site Web »), (2) les applications que nous pouvons rendre disponibles pour une utilisation sur ou via des ordinateurs et des appareils mobiles (les

« Applications ») et (3) les quiz, tests et questionnaires (et leurs résultats) que nous rendons disponibles sur ou via le Site Web ou les Applications (les « Questionnaires ») (tout ce qui précède, collectivement, les « Services »). La présente Entente incorpore par cette référence toutes autres conditions d’utilisation supplémentaires publiées par Spring via les Services, ou autrement mises à votre disposition par Spring, ainsi que tous les services mis à votre disposition par les sociétés professionnelles médicales de marque Spring (par exemple, Spring Medical Care, PC), le cas échéant. Votre utilisation des Services est régie par la présente Entente, peu importe la façon dont vous accédez aux Services, y compris par Internet, grâce à un point d’accès sans fil (communément appelé « WAP »), par l’intermédiaire d’un réseau mobile ou autrement.

VEUILLEZ LIRE ATTENTIVEMENT LA PRÉSENTE ENTENTE POUR VOUS ASSURER QUE VOUS EN COMPRENEZ CHACUNE DES DISPOSITIONS. LA PRÉSENTE ENTENTE CONTIENT DES INFORMATIONS IMPORTANTES CONCERNANT VOS DROITS, RECOURS ET OBLIGATIONS, Y COMPRIS CERTAINES LIMITATIONS ET EXCLUSIONS QUANT AUX DOMMAGES QUE VOUS POURRIEZ RÉCLAMER DE SPRING, AINSI QUE VOS OBLIGATIONS D’INDEMNISATION À L’ÉGARD DE SPRING.

EN UTILISANT LES SERVICES, VOUS AFFIRMEZ AVOIR L’ÂGE LÉGAL DE LA MAJORITÉ REQUIS POUR CONCLURE LA PRÉSENTE ENTENTE.

1.    Spring ne fournit pas de conseils médicaux. Les Services, y compris, sans s’y limiter, les Questionnaires et les résultats des Questionnaires, sont fournis par Spring et ses concédants de licence à titre informatif uniquement. Les Services, et toutes les données, informations ou résultats fournis sur, via ou par les Services, ne sont (a) pas destinés à être des conseils médicaux ou des instructions pour un diagnostic ou un traitement médical, (b) ne sont pas destinés à être exhaustifs ou à remplacer une consultation personnelle avec un professionnel qualifié de la santé, et (c) ne remplacent pas les conseils de votre médecin ou d’autres prestataires de soins de santé qualifiés. Ils sont fournis à titre informatif seulement et vous ne devez pas vous y fier indument. Vous devez toujours demander conseil à votre médecin ou à un autre professionnel de la santé qualifié pour toute question que vous pourriez avoir concernant les données, informations ou résultats fournis par les Services ou concernant votre état de santé ou un problème médical, et vous ne devez jamais ignorer, éviter ou retarder l’obtention d’un avis médical professionnel de votre médecin ou autre(s) professionnel(s) de santé qualifié(s) en raison de toute donnée, information ou résultat fourni sur, via ou par les Services. Vous reconnaissez que même si certains Contenus (tels que définis ci-dessous) peuvent être fournis par des individus œuvrant dans le domaine de la santé, la fourniture d’un tel Contenu ne crée pas de relation professionnelle médecin/patient et ne constitue pas un avis médical, un conseil médical, un diagnostic ou un traitement, mais est fourni à titre informatif uniquement. Vous ne devez pas vous y fier indument. Le terme « Contenu » désigne le texte, les données, les graphiques, les images, les photographies, la vidéo, l’audio, les informations, les suggestions, les conseils, le contenu et les autres éléments fournis, mis à disposition ou autrement trouvés sur le Site Web. Le Contenu n’est pas destiné à être substitué à ou à remplacer tout autre service diagnostique ou thérapeutique. Si vous choisissez de vous fier au Contenu, vous le faites à vos propres risques. AUCUNE RELATION PROFESSIONNELLE MÉDICIN/PATIENT N’EST CRÉÉE EN UTILISANT LE SITE WEB OU TOUT CONTENU QUI S’Y TROUVE, QU’UN TEL CONTENU SOIT FOURNI PAR OU À L’OCCASION DE L’UTILISATION DU SITE WEB OU PAR TOUTE AUTRE COMMUNICATION.

2.    Les produits. Les Services peuvent faire référence à certains biens ou services (collectivement, les « Produits »), y compris la mise à disposition de listes, de descriptions et d’images, ainsi que de références et de liens vers des Produits, que ces Produits soient offerts par Spring ou par des tiers. De telles références n’impliquent pas notre approbation d’un Produit ou une affiliation avec le fournisseur de ce Produit. Nous ne faisons aucune déclaration ou représentation quant à l’exhaustivité, l’exactitude, la qualité, l’adéquation, la régularité, la ponctualité ou toute autre déclaration ou représentation à l’égard de ces références (y compris les caractéristiques ou spécifications), et ces informations peuvent être modifiées sans préavis. Il est de votre responsabilité de vérifier et de respecter toutes les lois locales, provinciales, fédérales et étrangères applicables (y compris les exigences relatives à l’âge minimum) concernant la possession, l’utilisation et la vente de tout Produit. Les Produits peuvent être modifiés périodiquement sans préavis.

3.    Changements. Nous pouvons modifier la présente Entente en vous donnant un préavis d’au moins 30 jours de ces modifications par tout moyen raisonnable, y compris en publiant une version révisée de la présente Entente via les Services, ou tel que requis par la loi applicable. Ces modifications ne s’appliqueront pas à tout litige entre vous et nous portant sur des événements survenus avant la date à laquelle nous avons publié l’Entente révisée incorporant ces modifications, ou dont nous vous avons autrement informé. Nous pouvons également, sans engager notre responsabilité, modifier ou interrompre les Services, en tout ou en partie (y compris l’accès aux Services via des liens tiers); facturer, modifier ou renoncer aux frais requis pour utiliser les Services; ou offrir des opportunités à certains ou à tous les utilisateurs des Services. Nous vous aviserons au préalable de telles modifications, de la manière indiquée ci – dessus. Si vous n’êtes pas d’accord avec les modifications apportées à l’Entente ou aux Services, vous devez cesser d’utiliser les Services et mettre fin à l’Entente conformément à l’article 14 ci-dessous.

Votre utilisation des Services après la modification de la présente Entente sera considérée comme votre acceptation de ces modifications. La légende « DERNIÈRE MISE À JOUR » ci- dessus indique quand la présente Entente a été modifiée pour la dernière fois. Vous devez vérifier la version courante de la présente Entente chaque fois que vous utilisez les Services.

4.    Informations soumises via les Services. Votre soumission de renseignements personnel et d’information via les Services est régie par la politique de confidentialité de Spring, accessible au https://care.springhealth.com/privacy (la « Politique de confidentialité »). Vous consentez à la collecte, à l’utilisation et à la communication de vos renseignements personnels aux fins décrites dans notre Politique de confidentialité. En particulier, vous reconnaissez et acceptez que nous puissions utiliser vos renseignements personnels, y compris des renseignements personnels de nature sensible, provenant de plusieurs utilisateurs des Services pour créer des « données agrégées » non identifiables (par exemple, des rapports qui calculent le pourcentage d’utilisateurs qui ont donnent une réponse particulière ou obtiennent un certain résultat aux Questionnaires) qui peuvent être divulguées à des tiers. Vous déclarez et garantissez que tout renseignement que vous fournissez dans le cadre des Services est et restera exact et complet, et que vous allez agir de manière raisonnable pour garder et mettre à jour ces renseignements si nécessaire. En utilisant les Services, vous confirmez que vous avez lu et compris la Politique de confidentialité. Si vous n’acceptez pas cette Politique de confidentialité, vous ne devez pas utiliser nos Services. Si Spring décide de modifier la Politique de confidentialité, nous publierons ces modifications de manière évidente afin que les utilisateurs sachent toujours quels renseignements nous recueillons, comment nous les utilisons et dans quelles circonstances, le cas échéant, nous les communiquons. Nous vous recommandons cependant de lire la Politique de confidentialité chaque fois que vous utilisez nos Services, pour pallier à l’éventualité où vous auriez manqué notre avis de modification. En continuant d’utiliser les Services, vous confirmez avoir lu et compris la Politique de confidentialité. Si vous n’acceptez pas une quelconque des modifications de la Politique de confidentialité, vous ne devez pas utiliser nos Services.

5.    Questions juridictionnelles. Les Services sont contrôlés, hébergés et exploités à partir des États-Unis. Les Services peuvent ne pas être appropriés ou disponibles dans certaines juridictions autres que les États-Unis. Toute utilisation des Services est à vos propres risques, et vous devez vous conformer à toutes les lois et règlements applicables dans le cadre de votre utilisation. Nous pouvons limiter la disponibilité des Services à tout moment, en tout ou en partie, à toute personne, zone géographique ou territoire de notre choix. Certaines juridictions confèrent des droits spécifiques aux résidents ou aux citoyens de ces juridictions. Veuillez consulter la Politique de confidentialité pour savoir comment exercer ces droits.

6.    Règles de conduite. Dans le cadre des Services, vous n’allez pas (et n’encouragerez pas des tiers à): utiliser les Services à des fins autres que celles qui sont prévues pour ceux-ci (y compris à des fins frauduleuses ou autrement illégales); recueillir ou capter des informations sur les utilisateurs des Services; interférer avec ou perturber le fonctionnement des Services ou des serveurs ou réseaux utilisés pour offrir les Services, y compris en piratant ou en dégradant toute partie des Services, ou en violant toute exigence, procédure ou politique de ces serveurs ou réseaux; restreindre ou empêcher toute autre personne d’utiliser les Services; copier, enregistrer, reproduire, modifier, adapter, traduire, créer des œuvres dérivées, vendre, louer, prêter, partager l’accès, distribuer ou autrement exploiter de quelque manière que ce soit toute partie (ou toute utilisation) des Services, sauf tel qu’explicitement autorisé par la présente Entente, sans le consentement écrit préalable de Spring (cela inclut une interdiction explicite d’enregistrer et/ou photographier dans n’importe quel format (ex. vidéo, audio, etc.) par vous ou tout tiers de toute consultation dispensée via l’utilisation des Services); faire de l’ingénierie inversée, décompiler ou désassembler toute partie des Services, sauf si une telle restriction est explicitement interdite par la loi applicable; supprimer tout avis de droit d’auteur, marque de commerce ou d’autres droits de propriété des Services; inclure ou dupliquer toute partie des Services, ou incorporer autrement toute partie des Services dans un produit ou service, sans le consentement écrit préalable explicite de Spring ; télécharger et stocker systématiquement le contenu des Services; utiliser un robot, un robot d’indexation (spider), une application de recherche/récupération ou tout autre appareil manuel ou automatique pour récupérer, indexer, extraire (scraping), exporter des données (data mining) ou autrement recueillir le contenu des Services, ou reproduire ou contourner la structure de navigation ou la présentation des Services, sans le consentement écrit préalable explicite de Spring; publier, transmettre ou autrement rendre disponible via ou en relation avec les Services tout matériel qui est ou peut être : (a) menaçant, harcelant, dégradant, haineux ou intimidant, ou autrement ne respectant pas les droits et la dignité d’autrui; (b) diffamatoire, calomnieux ou autrement délictuel; (c) frauduleux, faux ou autrement destiné à manipuler, déformer, induire en erreur, dénaturer, falsifier ou interférer avec les Services ou l’utilisation des Services (par exemple, en ce qui concerne les Questionnaires et les résultats fournis par les Services); (d) obscène, indécent, pornographique ou autrement répréhensible; ou (e) protégés par droit d’auteur, marque de commerce, secret commercial, droit de la personnalité, doit à la protection de la vie privée, ou tout autre droit de propriété, sans le consentement écrit préalable explicite du titulaire de ces droits; publier, transmettre ou autrement rendre disponible via ou en relation avec les Services tout virus, ver informatique, cheval de Troie, easter egg, bombe à retardement (time bomb), logiciel espion, logiciel de rançon ou autre code informatique, fichier ou programme qui est ou est potentiellement dangereux ou invasif ou destiné à endommager ou à détourner le fonctionnement ou à surveiller l’utilisation de tout matériel, logiciel ou équipement.

7.    Inscription; Noms d’utilisateur et mots de passe. Il est possible que vous ayez à vous inscrire pour utiliser tout ou partie des Services. Nous pouvons rejeter ou exiger que vous changiez tout nom d’utilisateur, mot de passe ou autre information que vous nous fournissez lors de votre inscription. Votre nom d’utilisateur et votre mot de passe sont réservés à votre usage personnel et vous devez en protéger la confidentialité; vous, et non Spring, êtes responsable de l’utilisation (malicieuse ou non) de votre nom d’utilisateur ou de votre mot de passe, et vous devez nous aviser rapidement de toute atteinte à la confidentialité ou de toute utilisation non autorisée de votre nom d’utilisateur ou de votre mot de passe, ou de votre compte afférent aux Services.

8.    Rétroaction. Si vous nous faites part d’idées, de propositions, de suggestions, ou de recommandations (« Rétroaction »), que ce soit relativement aux Services ou autrement, Spring et nos entités affiliées pourront utiliser et communiquer la Rétroaction à notre entière discrétion, sans aucune obligation ou restriction de quelque nature que ce soit, y compris pour la création et la distribution d’un produit ou d’un service qui intègre la Rétroaction, sans vous verser de redevances. Par la présente, vous nous cédez gratuitement, à titre exclusif, pour le monde entier et pour la durée de la protection légale applicable, au fur et à mesure de leur création, tous les droits de propriété intellectuelle (y compris notamment mais sans s’y limiter les droits d’auteur, marques de commerce, brevets, modèles d’utilité, designs enregistrés et non enregistrés, modèles, brevets de conception, droits des créateurs de bases de données, logiciels, code source, code objet et documentation connexe, mask works, topographie de circuits intégrés, savoir-faire, secrets commerciaux et de fabrication et données confidentielles, et tous autres droits de propriété intellectuelle ou droits connexes (ci-après les « Droits de propriété intellectuelle »), afférents ou susceptibles d’être rattachés à la Rétroaction. En particulier, vous cédez gratuitement, à titre exclusif, pour le monde entier et pendant toute la durée de la protection légale applicable, tout droit patrimonial en lien avec les droits d’auteur sur la Rétroaction, au fur et à mesure de sa création, de sorte que vous ne conservez aucun droit patrimonial quel qu’il soit en ce qui concerne la Rétroaction. Cette cession des droits patrimoniaux est consentie à toutes fins que ce soit, y compris, sans limitation, à une fin corporative, commerciale, marketing, publicitaire, promotionnelle, de gestion, d’organisation, d’édition. Par la présente, vous renoncez également de manière irrévocable en faveur de Spring, de nos sociétés affiliées et de nos successeurs, ayants droit et titulaires de licence respectifs, à tous les droits moraux que vous pourriez avoir dans ou en lien avec la Rétroaction.

À notre demande et à nos frais, vous signerez tous les documents et accords ultérieurs et effectuerez toutes les formalités qui pourraient être demandées par nous à tout moment, le cas échéant, afin de donner plein effet à la cession et à la renonciation décrites ci-haut en ce qui concerne la Rétroaction et les Droits de propriété intellectuelle.

Vous reconnaissez et acceptez par la présente que la fourniture de cette Rétroaction est gratuite, non sollicitée et sans restriction, et ne crée aucune obligation fiduciaire ou autre à laquelle Spring pourrait être tenue.

9.    Les droits de propriété intellectuelle de Spring. Nous et nos concédants de licence sommes propriétaires du Site Web, des Questionnaires et des autres Services. Sans limiter les obligations prévues à l’article 6 de la présente Entente, et sauf dans la mesure expressément autorisée par la présente Entente, aucune partie du Site Web ou des Questionnaires ne peut être reproduite, transmise, transcrite, stockée dans un système de récupération ou traduite dans une langue sous quelque forme que ce soit par quelque moyen que ce soit sans l’autorisation écrite préalable de Spring. Sous réserve de votre respect de la présente Entente, et uniquement aussi longtemps que Spring vous autorise à utiliser les Services, vous pouvez consulter une (1) copie de toute partie du Site Web ou des Questionnaires auxquels nous vous donnons accès en vertu de la présente, sur n’importe quel appareil unique, uniquement pour votre usage personnel et non commercial et vous pouvez reproduire et divulguer à des tiers, tels que votre médecin ou autre prestataire de services de santé, assureur ou pharmacien, les résultats de votre utilisation des Services (par exemple, le fichier PDF fichier fourni par Spring avec les résultats de votre réponse à un Questionnaire).

Tous les noms commerciaux, marques de commerce, marques de service et logos utilisés dans le cadre des Services sont la propriété de Spring ou de nos concédants de licence. Vous ne pouvez pas utiliser les noms commerciaux, marques de commerce, marques de service ou logos de Spring en relation avec un produit ou un service qui n’est pas le nôtre, ou d’une manière susceptible de prêter à confusion. Rien dans les Services ne doit être interprété comme accordant un droit d’utiliser des noms commerciaux, des marques de commerce, des marques de service ou des logos sans le consentement écrit préalable explicite de leurs propriétaires respectifs.

10.    Contenu de tiers; Liens. Certaines fonctionnalités des Services peuvent donner accès à des données, informations et documents offerts par des tiers (« Contenu de tiers »), ou permettre l’acheminement ou la transmission de ce Contenu de tiers, y compris via des liens. En utilisant cette fonctionnalité, vous nous demandez d’accéder, d’acheminer et de vous transmettre les Contenus de tiers applicables. Nous ne contrôlons ni n’approuvons, ni ne sommes responsables du Contenu de tiers, y compris l’exactitude, l’intégrité, la qualité, la légalité, l’utilité ou la sécurité de ce contenu, ou tout droit de propriété intellectuelle y afférent. Certains Contenus de tiers peuvent notamment être inexacts, trompeurs ou mensongers. Rien dans la présente Entente ne sera considéré comme une représentation ou une garantie de la part Spring à l’égard de quelconque Contenu de tiers. Nous n’avons aucune obligation de surveiller le Contenu de tiers et nous pouvons bloquer ou désactiver l’accès à quelconque des Contenus de tiers (en tout ou en partie) via les Services à tout moment. En outre, la disponibilité de quelconque Contenu de tiers via les Services n’implique pas notre approbation ou notre affiliation avec tout fournisseur de ce Contenu de tiers, et cette disponibilité ne crée aucune relation juridique entre vous et un tel fournisseur. VOTRE UTILISATION DE CONTENU DE TIERS EST À VOS RISQUES ET SUJETTE À DES MODALITÉS, CONDITIONS ET POLITIQUES ADDITIONNELLES QUI PEUVENT S’APPLIQUER À CEUX-CI (TELS QUE LES CONDITIONS D’UTILISATION OU LES POLITIQUES DE CONFIDENTIALITÉ DES FOURNISSEURS DE CE CONTENU DE TIERS).

11.    EXCLUSION DE GARANTIES. Certaines juridictions n’autorisent pas l’exclusion de certaines garanties, de sorte que certaines des exclusions ci-dessous peuvent ne pas s’appliquer à vous. DANS TOUTE LA MESURE PERMISE PAR LA LOI APPLICABLE, LES SERVICES ET TOUS LES PRODUITS ET CONTENUS DE TIERS VOUS SONT FOURNIS « TELS QUELS » SANS AUCUNE GARANTIE DE QUELQUE NATURE QUE CE SOIT, EXPRESSE, IMPLICITE OU STATUTAIRE. SPRING N’OFFRE AUCUNE GARANTIE RELATIVE AUX SERVICES ET AUX PRODUITS ET CONTENUS DE TIERS, DANS TOUTE LA MESURE PERMISE PAR LA LOI APPLICABLE, Y COMPRIS LES GARANTIES DE QUALITÉ MARCHANDE, D’ADÉQUATION À UN USAGE PARTICULIER, D’ABSENCE DE CONTREFAÇON ET LA GARANTIE DU DROIT DE PROPRIÉTÉ. TOUTES LES CLAUSES DE NON-RESPONSABILITÉ DE QUELQUE NATURE QUE CE SOIT (Y COMPRIS DANS LE PRÉSENT ARTICLE ET AILLEURS DANS LA PRÉSENTE ENTENTE) SONT AU BÉNÉFICE DE SPRING ET DE SES SOCIÉTÉS AFFILIÉES AINSI QUE DE LEURS ACTIONNAIRES, ADMINISTRATEURS, DIRIGEANTS, EMPLOYÉS, SOCIÉTÉS AFFILIÉES, AGENTS, MANDATAIRES, REPRÉSENTANTS, CONCÉDANTS DE LICENCE, FOURNISSEURS ET PRESTATAIRES DE SERVICES RESPECTIFS (COLLECTIVEMENT, LES « ENTITÉS AFFILIÉES »).

Si vous êtes un résident de la province du Québec (Canada), le paragraphe ci-dessus ne s’applique pas à vous.

Bien que nous essayions de maintenir la régularité, l’intégrité et la sécurité des Services, nous ne garantissons pas que les Services sont ou resteront à jour, complets, corrects ou sécurisés, ou que l’accès aux Services sera ininterrompu. Les Services peuvent contenir des inexactitudes, des erreurs et des éléments qui sont en conflit avec la présente Entente. De plus, des tiers peuvent apporter des modifications non autorisées aux Services. Si vous avez connaissance d’une telle modification, veuillez nous contacter à l’adresse careteam@springhealth.com avec une description de cette modification et son emplacement sur les Services.

12.    Limitation de responsabilité. DANS LA MESURE PERMISE PAR LA LOI APPLICABLE, SPRING NE SERA PAS RESPONSABLE DES DOMMAGES INDIRECTS, ACCESSOIRES, CONSÉCUTIFS, SPÉCIAUX, EXEMPLAIRES OU PUNITIFS DE QUELQUE NATURE QUE CE SOIT, DÉCOULANT DE TOUT CONTRAT, DÉLIT OU RESPONSABILITÉ CIVILE EXTRACONTRACTUELLE(Y COMPRIS LA NÉGLIGENCE), RESPONSABILITÉ STRICTE OU AUTRE PRINCIPE JURIDIQUE EN LIEN AVEC LA RESPONSABILITÉ, Y COMPRIS DES DOMMAGES POUR PERTE DE PROFITS, D’UTILISATION DE DONNÉES, PERTE D’AUTRES BIENS INCORPORELS, PERTE DE SÉCURITÉ DES DONNÉES COMMUNIQUÉES (Y COMPRIS L’INTERCEPTION NON AUTORISÉE PAR DES TIERS DE TOUTE DONNÉE COMMUNIQUÉE), MÊME SI SPRING EST AVISÉE À L’AVANCE DE LA POSSIBILITÉ DE TELS DOMMAGES OU PERTES. SANS LIMITER LA PORTÉE DE CE QUI PRÉCÈDE, SPRING NE SERA PAS RESPONSABLE DES DOMMAGES DE QUELQUE NATURE QUE CE SOIT RÉSULTANT DE VOTRE UTILISATION OU DE VOTRE INCAPACITÉ À UTILISER LES SERVICES (Y COMPRIS, POUR PLUS DE PRÉCISION, LES QUESTIONNAIRES ET LEURS RÉSULTATS) OU DE TOUT PRODUIT OU DE QUELCONQUE CONTENU DE TIERS. VOTRE SEUL ET UNIQUE RECOURS EN CAS D’INSATISFACTION À L’ÉGARD DES SERVICES OU DE TOUT PRODUIT OU DE QUELCONQUE CONTENU DE TIERS EST DE CESSER D’UTILISER LES SERVICES. DANS LA MESURE PERMISE PAR LA LOI APPLICABLE, LE MONTANT MAXIMAL DE LA RESPONSABILITÉ DE SPRING POUR TOUS LES DOMMAGES, LES PERTES ET LES CAUSES D’ACTION, QUE CE SOIT DE NATURE CONTRACTUELLE, DÉLICTUELLE OU EXTRACONTRACTUELLE (Y COMPRIS LA NÉGLIGENCE) OU AUTRE, SERA LE PLUS ÉLEVÉ DE (A) LE MONTANT TOTAL, LE CAS ÉCHÉANT, QUE VOUS AVEZ PAYÉ À SPRING POUR UTILISER LES SERVICES ET (B) CENT DOLLARS AMÉRICAINS (100 $ USD). TOUTES LES LIMITATIONS DE RESPONSABILITÉ DE QUELQUE NATURE QUE CE SOIT

(Y COMPRIS DANS CET ARTICLE ET AILLEURS DANS LA PRÉSENTE ENTENTE) SONT AU BÉNÉFICE DE SPRING ET DE SES ENTITÉS AFFILIÉES.

Il est possible que certaines lois applicables ne permettent pas l’exclusion ou la limitation de certaines garanties implicites, ou les exclusions ou les limitations de responsabilité quant à certains types de dommages; uniquement dans la mesure où de telles lois s’appliquent à vous, il est possible que certains ou la totalité des avis de non-responsabilité, exclusions ou limitations ci-dessus ne s’appliquent pas à vous, et vous pourriez avoir certains droits supplémentaires.

Si vous êtes un résident de la province de Québec (Canada), le présent article ne s’applique pas à vous.

13.    Indemnité. Sauf dans la mesure où la loi applicable l’interdit, vous acceptez de défendre, d’indemniser et de dégager de toute responsabilité Spring et les Entités Affiliées à l’égard de toutes les réclamations, pertes, frais et dépenses (y compris les honoraires judiciaires ou extrajudiciaires d’avocat) découlant ou liées (a) à votre utilisation des Services (y compris, pour plus de précision, les Questionnaires et leurs résultats) ; et (b) de tout manquement ou manquement présumé par vous à vos obligations en vertu de la Présente Entente par vous.

14.    Résiliation. La présente Entente est en vigueur jusqu’à sa résiliation. Vous pouvez résilier la présente Entente en contactant Spring par écrit à l’adresse careteam@springhealth.com et en indiquant que vous résiliez la présente Entente. Spring peut résilier ou suspendre votre utilisation des Services à tout moment et sans préavis, y compris si vous avez violé ou agi de manière incompatible avec la lettre ou l’esprit de la présente Entente. En cas de résiliation ou de suspension, votre droit d’utiliser les Services cessera immédiatement, et Spring pourra, sans encourir quelque responsabilité que ce soit envers vous ou tout tiers, désactiver ou supprimer immédiatement votre nom d’utilisateur, votre mot de passe et votre compte, ainsi que tous les documents y associés, sans aucune obligation de vous fournir un accès à ces documents ultérieurement. Les articles 1, 2, 4 à 9 et 11 à 19 survivront à toute expiration ou résili ation de la présente Entente.

15.    Droit applicable; Juridiction. La présente Entente est régie et sera interprétée conformément aux lois de l’État de New York, aux États-Unis, sans tenir compte de ses principes de conflits de lois et quel que soit le lieu où vous vous trouvez. Vous acceptez de vous soumettre à la compétence exclusive tribunaux fédéraux et d’État situés dans la ville de New York, État de New York, États-Unis, et vous renoncez à soulever toute objection en lien avec la compétence territoriale ou de forum non conveniens envers ces tribunaux.

Si vous êtes un résident de la province du Québec (Canada), cette disposition ne s’applique pas à vous.

16.    Informations ou plaintes. Si vous avez une question ou une plainte concernant les Services, veuillez envoyer un courriel à l’adresse careteam@springhealth.com. Veuillez noter que les courriels ne sont pas nécessairement sécurisés; par conséquent, vous ne devez pas inclure de renseignements sur les cartes de crédit ou d’autres renseignements de nature sensible dans les courriels que vous nous faites parvenir.

17.    Divers. La présente Entente ne crée pas, et ne sera pas interprétée comme créant une société de personnes, une coentreprise, un relation employé-employeur, une relation d’agence, un mandat ou une relation franchiseur-franchisé entre vous et Spring. Si une disposition de la présente Entente est jugée illégale, nulle ou inapplicable pour quelque raison que ce soit, cette

disposition sera réputée dissociable de la présente Entente et n’affectera pas la validité et l’applicabilité de toute disposition restante. Vous ne pouvez pas céder, transférer ou concéder en sous-licence tout ou partie de vos droits ou obligations en vertu de la présente Entente sans notre consentement écrit préalable explicite. Nous pouvons céder, transférer ou concéder en sous-licence tout ou partie de nos droits ou obligations en vertu de la présente Entente sans restriction. Aucune renonciation de l’une ou l’autre des parties à un manquement ou à un défaut aux présentes sera réputée être une renonciation à un manquement ou à un défaut antérieur ou ultérieur. La présente Entente ne pourra être modifiée par la conduite des parties ou une pratique commerciale intervenant après sa conclusion. Aucune renonciation de l’une ou l’autre des parties à un manquement ou à un défaut à la présente Entente ne sera réputée être une renonciation à un manquement ou à un défaut antérieur ou ultérieur. Tous les termes définis au singulier auront la même signification lorsqu’ils sont utilisés au pluriel, le cas échéant et sauf indication contraire. Toute utilisation de l’expression « y compris » ou quelconque variation de cette expression sera interprétée comme si elle était suivie de l’expression « sans s’y limiter ». La présente Entente, y compris les termes et conditions qui y sont incorporés, constitue l’intégralité de l’entente entre vous et Spring concernant son objet, et remplace toutes les ententes ou arrangements écrits ou oraux antérieurs ou contemporains entre vous et Spring concernant cet objet. Les avis qui vous sont adressés (y compris les avis de modification de la présente Entente) peuvent vous être communiqués par affichage sur les Services ou par courrier électronique (y compris dans chaque cas via des liens), ou par courrier régulier, ou selon les exigences des lois applicables. Sans limiter la généralité de ce qui précède, une version imprimée de la présente Entente et de tout avis donné sous forme électronique sera admissible dans les procédures judiciaires ou administratives basées sur ou relatives à la présente Entente dans la même mesure et sous les mêmes conditions que d’autres documents ou registres commerciaux initialement générés et conservés sous forme imprimée. Spring ne sera responsable d’aucun défaut de sa part de s’acquitter d’une obligation en raison d’une cause qui échappe à son contrôle.

18.    Conditions spécifiques à Apple. En plus de votre accord avec les conditions générales précédentes, et nonobstant toute disposition contraire dans la présente Entente, les dispositions suivantes s’appliquent à votre utilisation de toute version de toute Application compatible avec le système d’exploitation iOS d’Apple Inc. (« Apple »). Apple n’est pas partie à la présente Entente, n’est pas propriétaire des Applications et n’en est pas responsable. Apple ne fournit aucune garantie pour les Applications sauf, le cas échéant, le remboursement du prix d’achat de celles-ci. Apple n’est pas responsable de la maintenance ou d’autres services de soutien des Applications et n’est pas responsable d’aucune réclamation, perte, dommage, coût ou dépense en lien avec les Applications, y compris les réclamations en responsabilité du fait des produits de tiers, les réclamations alléguant que les Applications ne respectent pas les exigences légales ou réglementaires applicables, les réclamations en vertu des lois sur la protection du consommateur ou d’autres lois semblables, et les réclamations en matière de violation de droits de propriété intellectuelle. Toute demande ou plainte relative à l’utilisation des Applications, y compris celles relatives aux droits de propriété intellectuelle, doit être adressée à Spring conformément à la section « Informations ou plaintes » ci-dessus. La licence qui vous est accordée par la présente est limitée à une licence non transférable d’utilisation des Applications sur un produit de marque Apple qui utilise le système d’exploitation iOS d’Apple et qui vous appartient ou est contrôlée par vous, ou à ce qui est prévu par les règles d’utilisation des Applications qui sont énoncées dans les conditions d’utilisation du « APP Store » d’Apple alors en vigueur. En outre, vous devez respecter les conditions de toute autre entente de tiers qui vous est applicable lors de l’utilisation des Applications, telle que votre entente de service de données sans fil. Apple et les filiales d’Apple sont des tiers bénéficiaires de la présente Entente et, dès votre acceptation des termes et conditions de la présente Entente, auront le droit (et seront réputés avoir accepté le droit) d’appliquer la présente Entente à votre encontre en tant que tiers bénéficiaires de celle-ci; nonobstant ce qui précède, le droit de Spring de conclure, d’annuler ou de résilier toute variation, renonciation ou règlement en vertu de la présente Entente n’est pas soumis au consentement d’un tier

Terms of Service

CREATED: FEBRUARY 22, 2022, LAST UPDATED: FEBRUARY 22, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring- branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1. Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS

PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.
3. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of substantial changes to this Agreement, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4. Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.
5. Jurisdictional The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.
6. Rules of In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve,

index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7. Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services account.
8. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law as and when they are created, all intellectual property rights, including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9. Spring’s Intellectual Property We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your

use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10. Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
11. DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12. Limitation of TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE

SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD- PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE ONE HUNDRED UNITED STATES DOLLARS (USD

$100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.
14. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.
15. Governing Law; This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.
16. Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with
17. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or

contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple- branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
19. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Condiciones Generales

Creado: 22 de febrero de 2022. Última actualización: 22 de febrero de 2022

Lea estas Condiciones Generales (“Contrato”) detenidamente. Al hacer clic en el mecanismo previsto para aceptar el contrato y/o continuar y acceder o utilizar los Servicios (tal y como estos se definen a continuación) usted otorga su consentimiento a este Contrato. Si usted no está de acuerdo con lo previsto en el Contrato, no haga clic en el mecanismo de aceptación del contrato y no instale, acceda ni utilice ninguno de los Servicios.

Este Contrato se formaliza entre usted y Spring Care, Inc. (“Spring” o “nosotros”) en relación con la utilización por su parte (incluyendo el acceso a) (1) del sitio web de Spring actualmente accesible a través de https://benefits.springhealth.com (y de los contenidos, materiales y servicios disponibles en el mismo, y de cualquier sitio web que pudiera sustituirlo en el futuro, el “Sitio Web”), (2) las aplicaciones de software que podamos poner a su disposición para su utilización en o a través de cualquier ordenador o dispositivo móvil (“Aplicaciones”) y (3) los test y cuestionarios (y los resultados de los mismos) que ponemos a su disposición en o a través del Sitio Web o de las Aplicaciones (“Cuestionarios”) (todos los anteriores, conjuntamente, “Servicios”). Este Contrato incorpora, por referencia, las condiciones adicionales publicadas por Spring a través de los Servicios o que Spring pudiera facilitarle de cualquier otra forma así como cualquier servicio proporcionado por cualquier Asociación Médica Profesional gestionada bajo la marca Spring (por ejemplo, Spring Medical Care, P.C.) en su caso. La utilización de los Servicios se regirá por lo previsto en este Contrato con independencia de la forma en la que usted acceda a los Servicios, ya sea a través de Internet, de un Protocolo de Acceso Inalámbrico (normalmente denominado como “WAP”), de una red móvil o de cualquier otra forma.

LEA ESTE CONTRATO DETENIDAMENTE PARA ASEGURARSE DE QUE ENTIENDE TODAS Y CADA UNA DE LAS CLÁUSULAS DEL MISMO. ESTE CONTRATO CONTIENE INFORMACIÓN IMPORTANTE ACERCA DE SUS DERECHOS, RECURSOS Y OBLIGACIONES INCLUYENDO DETERMINADAS LIMITACIONES Y EXCLUSIONES DE RESPONSABILIDAD QUE AFECTAN A LA POSIBLE INDEMNIZACIÓN POR DAÑOS QUE USTED ESTARÍA FACULTADO PARA RECLAMAR DE SPRING ASÍ COMO UNA OBLIGACIÓN DE INDEMNIZAR A SPRING EN DETERMINADOS CASOS.

AL UTILIZAR LOS SERVICIOS, USTED CONFIRMA QUE ES MAYOR DE EDAD PARA PODER FORMALIZAR ESTE CONTRATO.

1. Spring no ofrece asesoramiento médico. Los Servicios, incluyendo, sin limitación, los Cuestionarios y los resultados de estos, se proporcionan por Spring y sus licenciantes únicamente con fines informativos. Los Servicios y cualquier dato, información o resultados facilitados en, a través o por los Servicios (a) no constituyen un asesoramiento médico ni instrucciones para el diagnóstico o el tratamiento médico, (b) no pretenden ser completos ni sustituir la consulta en persona con un profesional médico cualificado y (c) no sustituyen el asesoramiento de su médico o cualquier otro profesional médico cualificado. Los Servicios se proporcionan únicamente con una finalidad informativa y, por lo tanto, no debe confiarse exclusivamente en el contenido de los Deberá consultar con su médico o con cualquier otro profesional médico cualificado las dudas que le surjan en relación con los datos, información o resultados proporcionados por los Servicios planteándoles las preguntas que tenga sobre cualquier problema médico o de salud. No ignore, evite o retrase la obtención de asesoramiento médico profesional de su médico o de cualquier otro profesional médico cualificado como consecuencia de los datos, información o resultados facilitado en, a través de, o por los Servicios. Usted es consciente de que, si bien cierto Contenido (tal y como este se define a continuación) puede haber sido facilitado por personas que desarrollan su actividad en el ámbito de la salud, el hecho de que se le proporcione dicho Contenido no crea una relación médico/ paciente y no constituye una opinión médica, asesoramiento médico, diagnóstico o tratamiento sino que se facilita únicamente a efectos informativos por lo que no deberá confiar en lo previsto en el mismo. “Contenido” significa texto, datos, gráficos, imágenes, fotografías, video,

audio, informaciones, sugerencias, instrucciones, contenido y cualquier otro material facilitado, disponible o que usted pueda encontrar en el Sitio Web. El Contenido no sustituye ni reemplaza ningún otro servicio de diagnóstico o terapéutico. Si usted decide confiar en cualquier Contenido lo hará únicamente bajo su propia responsabilidad. EL USO DEL SITIO WEB O DE CUALQUIER CONTENIDO DEL MISMO NO DA LUGAR A NINGUNA RELACIÓN PROFESIONAL MÉDICO/ PACIENTE, CON INDEPENDENCIA DE QUE DICHO CONTENIDO SE FACILITE POR O AL UTILIZAR EL SITIO WEB O A TRAVÉS DE CUALQUIER OTRO MEDIO DE COMUNICACIÓN.

2. Los Servicios se refieren a ciertos productos o servicios (conjuntamente, “Productos”) incluyendo la puesta a disposición de listados, descripciones, imágenes de, referencias y enlaces a los Productos, tanto si dichos Productos se proporcionan directamente por Spring como si se trata de Productos de terceros. Dichas referencias no deben entenderse como refrendo de ningún Producto ni presuponen nuestra vinculación con el proveedor del mismo. No otorgamos ninguna garantía sobre la integridad, exactitud, calidad, idoneidad para un propósito concreto, oportunidad ni ninguna otra en relación con las referencias efectuadas a los Productos (incluyendo las relativas a cualquier característica o especificación) y dicha información podrá modificarse en cualquier momento sin necesidad de previo aviso. Usted deberá comprobar y será responsable del cumplimiento de toda la normativa local, provincial, federal y extranjera aplicable (incluyendo los requisitos relativos a la edad mínima de acceso) en relación con la posesión, utilización y venta de cualquier Producto. Los Productos podrán modificarse periódicamente sin previo aviso.
3. Podemos modificar este Contrato notificándole los cambios a través de cualquier medio razonable, incluyendo la publicación de una versión actualizada del Contrato a través de los Servicios o cualquier otro mecanismo exigible legalmente. Dichas modificaciones no serán aplicables a ninguna controversia que pudiera haberse planteado entre nosotros con anterioridad a la fecha de publicación de cualquier versión actualizada del Contrato a la que se incorporen dichos cambios o a la fecha en la que le hubiéramos notificado dichos cambios.

Si usted continuara utilizando los Servicios tras cualquier modificación de este Contrato se entenderá que acepta las modificaciones efectuadas. La referencia a la “ÚLTIMA ACTUALIZACIÓN” incluida más arriba indica la fecha de la última modificación de este Contrato. Estamos facultados para modificar o dejar de prestar cualquier Servicio o parte del mismo (incluyendo el acceso a los Servicios a través de enlaces de terceros) en cualquier momento sin incurrir en ninguna responsabilidad; y para ofrecer cualquier tipo de ventaja comercial a todos o algunos de los usuarios de los Servicios. En la medida de lo posible le avisaremos con antelación de cualquier cambio sustancial que vaya a efectuarse en este Contrato pero no siempre nos resultará posible. Debe usted consultar la versión más reciente de este Contrato cada vez que vaya a utilizar los Servicios.

4. Datos remitidos a través de los Servicios. Recogeremos, almacenaremos, comunicaremos y trataremos sus datos personales según lo previsto en la Política de Privacidad de Spring (la “Política de Privacidad”) de conformidad con las bases legales que justifican el tratamiento de sus datos personales tal y como se describe en la Política de Esta podrá modificarse en cualquier momento. Puede consultar una copia de la Política de Privacidad en https://care.springhealth.com/privacy.
5. Cuestiones Los Servicios están alojados y son dirigidos y gestionados desde los Estados Unidos. Los Servicios pueden no resultar apropiados o estar disponibles para su uso en determinadas jurisdicciones distintas de los Estados Unidos. El uso de los Servicios se realiza a su propio riesgo, de forma que será usted responsable de cumplir con las leyes, normas y reglamentos aplicables a la utilización de los mismos. Podemos limitar la disponibilidad de los Servicios en cualquier momento, total o parcialmente, en relación con cualquier persona, área geográfica o jurisdicción si así lo consideramos apropiado. Algunas jurisdicciones establecen determinados derechos a favor de los residentes o ciudadanos de dichas jurisdicciones. Consulte la Política de Privacidad para saber cómo puede ejercitar esos derechos.
6. Código de En relación con los Servicios, usted se compromete a no realizar ninguna de las siguientes conductas (y a no alentar a ningún tercero para que lleve a cabo ninguna de las siguientes conductas): utilizar los Servicios para cualquier otra finalidad (incluyendo finalidades

fraudulentas, ilícita o ilegales) distinta de la finalidad prevista de los Servicios; recoger o recopilar datos acerca de los usuarios de los Servicios; interferir o interrumpir el funcionamiento de los Servicios o de los servidores o redes utilizados para proporcionar los Servicios, pirateando o desfigurando cualquier parte de los Servicios, incumpliendo cualquier requisito, procedimiento o política de dichos servidores o redes; limitar o impedir que cualquier otra persona utilice los Servicios; copiar, grabar, reproducir, modificar, adaptar, traducir, crear obras derivadas de los Servicios, vender, arrendar, alquilar, prestar, compartir, distribuir o explotar de ninguna otra manera ninguna parte de (o el uso de) los Servicios salvo que tal conducta se encuentre expresamente autorizada en este documento, sin contar con el consentimiento expreso, previo y por escrito de Spring (lo cual incluye una prohibición expresa, tanto para usted como para cualquier tercero, de grabar, registrar o fotografiar en cualquier formato (v.g. video, audio, etc.) cualquier sesión de asesoramiento proporcionada a través de los Servicios); realizar ningún proceso de ingeniería inversa, descompilar o desensamblar cualquier parte de los Servicios, excepto en los casos en los que la ley prohíba el establecimiento de esta limitación; eliminar cualquier aviso sobre derechos de autor, marcas o cualquier otro derecho de propiedad sobre los Servicios; transmitir o reflejar cualquier parte de los Servicios o incorporar cualquier parte de los Servicios a cualquier otro producto o servicio, de cualquier otra forma, sin contar con el consentimiento expreso, previo y por escrito de Spring; descargar y almacenar contenido de los Servicios de forma sistemática; utilizar robots, arañas, aplicaciones de búsqueda y recuperación o cualquier otro dispositivo manual o automático para recuperar, indexar, “extraer” o “minar datos” u obtener el contenido de los Servicios o reproducir o soslayar la estructura de navegación o presentación de los Servicios, sin contar con el consentimiento expreso, previo y por escrito de Spring; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier material que sea o pueda considerarse: (a) amenazante, acosador, degradante, que incite al odio o intimidatorio o que no respecte los derechos y la dignidad de los demás; (b) difamatorio, calumnioso o ilícito; (c) fraudulento, falso o que tenga por objeto manipular, distorsionar, engañar, tergiversar, falsificar o interferir con los Servicios o con el uso de los mismos (por ejemplo, en relación con los Cuestionarios y los resultados proporcionados por los Servicios); (d) obsceno, indecente, pornográfico o censurable por cualquier otro motivo; o

(e) protegido mediante derechos de autor, marca, secreto comercial, derechos publicitarios o de privacidad o cualquier otro derecho de propiedad, sin contar con el consentimiento expreso, previo y escrito de su propietario; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier virus, gusano, troyano, huevo de pascua, bomba lógica, software espía, software malicioso de rescate (ramsonware) o cualquier otro código, archivo o programa informático que sea o resulte potencialmente dañino o invasivo o que esté destinado a dañar o a apropiarse del funcionamiento de o a controlar el uso de cualquier componente material (hardware), programa (software) o equipo informático.

7. Registro; Nombres de Usuario y Contraseñas. Es posible que tenga que registrarse para poder utilizar todos o parte de los Podremos rechazar o exigirle que modifique, cualquier nombre de usuario, contraseña o cualquier otra información que nos facilite al registrarse. Su nombre de usuario y contraseña son, exclusivamente, para su uso personal y deberá mantener la confidencialidad de los mismos; usted y no Spring es el único responsable de cualquier uso o uso indebido de su nombre de usuario y contraseña. Deberá notificarnos inmediatamente cualquier infracción de la confidencialidad o uso no autorizado de su nombre de usuario o contraseña, o de la cuenta creada para utilizar los Servicios.
8. Si nos hiciera llegar cualquier idea, propuesta, sugerencia, recomendación o cualquier otro material (“Comentarios”) con independencia de que se encuentren o no relacionados con los Servicios, Spring y nuestras empresas afiliadas quedarán facultadas para utilizar y comunicar los Comentarios libremente, a nuestra entera discreción, sin ninguna obligación o limitación, incluyendo la posibilidad de crear y distribuir cualquier producto o servicio que incorpore esos Comentarios sin quedar obligados a pagarle ningún canon como consecuencia de dicha incorporación. En virtud de lo previsto en este Contrato usted nos cede, desde el momento de su creación, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos de propiedad intelectual incluyendo, en particular, pero sin limitación, derechos

de autor, marcas, patentes, modelos de utilidad, diseños inscritos o no, modelos, diseño de patentes, derechos como creador de bases de datos, software, código fuente, código objeto y documentación relacionada, esquemas de trazado, know how, secretos comerciales y de fabricación e información confidencial y cualquier otro tipo de derechos de propiedad intelectual o derechos relacionados con los anteriores (en adelante, los “Derechos de Propiedad Intelectual”) inherentes o que pudieran ser inherentes a los Comentarios. En particular, en virtud de este Contrato nos cede, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos patrimoniales que pudieran corresponderle como autor en relación con los Comentarios, desde el momento de su creación, de manera que no conservará ningún derecho patrimonial de ningún tipo en relación con los Comentarios. La cesión de los derechos económicos se realiza para cualquier finalidad, incluyendo, sin limitación, empresarial, comercial, de marketing, publicidad, promocional, gestión, organizativa y editorial.

Si así se lo solicitáramos, usted formalizará, a nuestro coste, todos los documentos y contratos adicionales y realizará todas las actuaciones que, en su caso, le indiquemos para dar pleno efecto a la cesión efectuada en relación con los Comentarios y los Derechos de Propiedad Intelectual aquí previstos.

En virtud de este Contrato, usted reconoce y acepta que la realización de Comentarios es gratuita, no solicitada y sin limitación y no da lugar a ninguna obligación, ni fiduciaria ni de ningún otro tipo, de Spring.

9. Derechos de Propiedad Intelectual de Spring. Nosotros y nuestros licenciantes somos propietarios del Sitio Web, los Cuestionarios y los restantes Sin que esto suponga ninguna limitación de lo previsto en el Apartado 6 y salvo que lo contrario estuviera expresamente permitido en este Contrato, no podrá reproducirse, transmitirse, transcribirse, almacenarse en ningún sistema de recuperación ni traducirse a ningún idioma de ninguna manera y por ningún medio ninguna parte del Sitio Web o de los Cuestionarios sin contar con el consentimiento previo y por escrito de Spring. Sujeto a su cumplimiento con lo previsto en este Contrato y únicamente mientras Spring le permita utilizar los Servicios usted podrá visualizar una copia de cualquier parte del Sitio Web o de los Cuestionarios a los que le demos acceso de conformidad con este Contrato, en un único dispositivo, únicamente para su uso personal, no comercial quedando facultado para reproducir y facilitar a terceros, tales como su médico o cualquier otro profesional de la salud, asegurador o farmacéutico, los resultados derivados del uso de los Servicios (por ejemplo, el archivo pdf que Spring le haya facilitado con los resultados de cualquier Cuestionario que usted haya completado).

Todos los nombres comerciales, marcas y logotipos utilizados como parte de los Servicios pertenecen a Spring o a nuestros licenciantes. No podrá utilizar los nombres comerciales, marcas o logotipos de Spring en relación con ningún producto o servicio que no sea nuestro ni de ninguna otra forma que pudiera inducir a confusión. Nada de lo contenido en los Servicios podrá interpretarse como el otorgamiento de un derecho a utilizar los nombres comerciales, marcas o logotipos sin contar con el consentimiento expreso, previo y por escrito de su propietario.

10. Materiales de Terceros; Enlaces. Algunas funcionalidades de los Servicios pueden darle acceso a datos, información y materiales proporcionados por terceros (“Materiales de Terceros”) o permitirle que acceda o que reciba dichos Materiales de Terceros, incluyendo el acceso a los mismos a través de Al utilizar dichas funcionalidades, se entenderá que usted nos está dando instrucciones para que accedamos a los Materiales de Terceros de que se trate, le dirijamos al lugar en el que se encuentran o se los facilitemos. No controlamos, refrendamos ni nos responsabilizamos de los Materiales de Terceros, incluyendo su exactitud, integridad, calidad, legalidad, utilidad o seguridad ni de los derechos de propiedad intelectual sobre los mismos. Determinados Materiales de Terceros podrían ser inexactos, engañosos o conducentes a error, entre otras cosas. Nada de lo previsto en este Contrato podrá interpretarse como una manifestación o garantía de Spring en relación con los Materiales de Terceros. No estamos obligados a controlar los Materiales de Terceros. Podemos bloquear o desactivar el acceso efectuado a través de los Servicios a cualquier Material de Terceros (total o parcialmente) en cualquier momento. Asimismo, la disponibilidad de los Materiales de Terceros a través de los Servicios no supone nuestra aprobación del, ni nuestra afiliación con el

proveedor de dichos Materiales de Terceros y ese acceso tampoco crea ninguna relación entre usted y el proveedor de que se trate. EL USO QUE USTED HAGA DE LOS MATERIALES DE TERCEROS ES A SU PROPIO RIESGO Y QUEDA SUJETO A CUALQUIER CONDICIÓN O POLÍTICA ADICIONAL APLICABLE A ESOS MATERIALES DE TERCERO (COMO LAS CONDICIONES GENERALES DEL SERVICIO O LAS POLÍTICAS DE PRIVACIDAD DE LOS PROVEEDORES DE LOS MATERIALES DE TERCERO).

11. EXONERACIÓN DE RESPONSABILIDAD. En determinadas jurisdicciones no resulta posible establecer una exoneración de responsabilidad en relación con determinadas garantías, de manera que las exoneraciones previstas a continuación podrían no serle aplicables. EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, LOS SERVICIOS, PRODUCTOS Y LOS MATERIALES DE TERCEROS SE LE PROPORCIONAN ”TAL COMO ESTÁN”, SIN OTORGAR, EN RELACIÓN CON LOS MISMOS, GARANTÍAS DE NINGÚN TIPO, EXPLÍCITAS, IMPLÍCITAS O LEGALES. SPRING NO OTORGA NINGUNA GARANTÍA NI ASUME NINGUNA RESPONSABILIDAD EN RELACIÓN CON LOS SERVICIOS, LOS PRODUCTOS Y LOS MATERIALES DE TERCEROS EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, INCLUYENDO GARANTÍAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO CONCRETO, AUSENCIA DE INFRACCIONES Y TÍTULO. LAS EXONERACIONES DE RESPONSABILIDAD (INCLUYENDO LAS PREVISTAS EN ESTE APARTADO Y LAS ESTABLECIDAS EN CUALQUIER OTRO APARTADO DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS ASÍ COMO DE SUS RESPECTIVOS ACCIONISTAS, ADMINISTRADORES, DIRECTIVOS, EMPLEADOS, EMPRESAS AFILIADAS, AGENTES, MANDATARIOS, REPRESENTANTES, LICENCIANTES, PROVEEDORES Y PROVEEDORES DE SERVICIOS (CONJUNTAMENTE, LAS “EMPRESAS AFILIADAS”).

Aunque intentamos preservar la oportunidad, integridad y seguridad de los Servicios, no garantizamos que los Servicios estén o vayan a estar actualizados, ni que sean o vayan a ser completos, correctos o seguros ni que el acceso a los Servicios vaya a estar libre de interrupciones. Los Servicios pueden incluir inexactitudes, errores y materiales que incumplan o contradigan lo previsto en este Contrato. Asimismo, es posible que algún tercero pudiera efectuar modificaciones no autorizadas a los Servicios. Si usted tuviera conocimiento de cualquier modificación no autorizada póngase  en   contacto   con   nosotros   en   la   siguiente   dirección   careteam@springhealth.com facilitándonos una descripción de la modificación y el lugar en el que se encuentra dentro de los Servicios.

12. Limitación de EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, SPRING NO SERÁ RESPONSABLE POR DAÑOS INDIRECTOS, INCIDENTALES, CONSECUENCIALES, ESPECIALES, EJEMPLARIZANTES O PUNITIVOS DE NINGÚN TIPO, YA SE TRATE DE DAÑOS CONTRACTUALES, EXTRACONTRACTUALES (INCLUYENDO NEGLIGENCIA), RESPONSABILIDAD OBJETIVA O DAÑOS DERIVADOS DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, INCLUYENDO DAÑOS CALIFICADOS COMO LUCRO CESANTE, PERDIDA DE USO O DATOS, PÉRDIDA DE OTROS BIENES INTANGIBLES, AUSENCIA DE SEGURIDAD EN LOS ENVÍOS (INCLUYENDO LA INTERCEPTACIÓN NO AUTORIZADA DE CUALQUIER ENVÍO POR UN TERCERO) INCLUSO EN EL CASO DE QUE LA POSIBILIDAD DE QUE DICHOS DAÑOS PUDIERAN MATERIALIZARSE SE HUBIERA PUESTO DE MANIFIESTO CON ANTERIORIDAD A SU ACAECIMIENTO. SIN PERJUICIO DE LO ANTERIOR, SPRING NO SERÁ RESPONSABLE DE NINGÚN TIPO DE DAÑO QUE SE DERIVE DEL USO O IMPOSIBILIDAD DE USAR LOS SERVICIOS (INCLUYENDO, A EFECTOS ACLARATORIOS, LOS CUESTIONARIOS Y LOS RESULTADOS DE LOS MISMOS) NI DE LOS PRODUCTO O DE LOS MATERIALES DE TERCEROS. SU ÚNICO REMEDIO EN EL CASO DE QUE NO ESTUVIERA SATISFECHO CON LOS SERVICIOS, LOS PRODUCTOS O CUALQUIER MATERIAL DE TERCEROS ES DEJAR DE UTILIZAR LOS SERVICIOS. EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, LA RESPONSABILIDAD TOTAL MÁXIMA DE SPRING POR DAÑOS Y PERJUICIOS O POR CUALQUIER OTRO MOTIVO, TANTO CONTRACTUAL COMO EXTRACONTRACTUAL (INCLUYENDO NEGLIGENCIA) O DERIVADA DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, SERÁ DE CIEN DÓLARES AMERICANOS ($100 USD).

LAS LIMITACIONES DE RESPONSABILIDAD AQUÍ CONTENIDAS (INCLUYENDO LAS QUE SE DETALLAN EN ESTE APARTADO Y EN CUALQUIER OTRO LUGAR DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS.

Es posible que la ley aplicable no permita establecer limitaciones de responsabilidad en relación con determinadas garantías implícitas ni exclusiones o limitaciones de responsabilidad en relación con determinados daños; si lo anterior le resultara aplicable, algunas o todas las exoneraciones, exclusiones o limitaciones podrían no serle aplicables y es posible que usted tenga ciertos derechos adicionales por ley.

13. Indemnización. Salvo que así lo prohíba la ley aplicable, usted se compromete a defender, indemnizar y mantener tanto a Spring como a sus Empresas Afiliadas indemnes frente a cualquier reclamación, daño, coste o gasto (incluyendo los honorarios de abogado) que se deriven de o que estén relacionados con (a) su uso de, o cualquier actividad relacionada con, los Servicios (incluyendo, a efectos aclaratorios, los Cuestionarios y los resultados de los mismos); y (b) cualquier incumplimiento o presunto incumplimiento de este Contrato por su
14. Terminación. Este Contrato estará en vigor hasta su terminación. Spring puede cancelar o suspender su uso de los Servicios en cualquier momento sin necesidad de previo aviso, incluyendo en aquellos casos en los que Spring considere que usted ha incumplido o ha actuado de forma contraria a la letra o al espíritu de este Contrato. Tras la terminación o suspensión del Contrato, cesará, con carácter inmediato, su derecho a utilizar los Servicios y Spring podrá, sin incurrir en ninguna responsabilidad frente a usted ni frente a ningún tercero, desactivar o borrar, de forma inmediata, su nombre de usuario, contraseña y cuenta, así como todos los materiales asociados a la misma sin ninguna obligación de facilitarle ningún otro acceso a dichos Los apartados 1, 2, 4 a 9 y 11 a 19 continuarán en vigor tras la extinción o terminación de este Contrato.
15. Ley aplicable; Jurisdicción. Con independencia de su lugar de residencia, este Contrato está sujeto a y se interpretará de conformidad con las leyes del Estado de Nueva York, Estados Unidos, sin que resulten aplicables las normas sobre resolución de conflicto de leyes. Usted acepta someterse a la jurisdicción exclusiva de los tribunales federales y estatales de Nueva York, Nueva York, Estados Unidos y renuncia a oponer cualquier excepción de falta de jurisdicción o competencia objetiva o territorial en relación con dichos
16. Información o Si tuviera cualquier pregunta o queja en relación con los Servicios, envíe un correo electrónico a careteam@springhealth.com. Tenga en cuenta que las comunicaciones a través de correo electrónico no son necesariamente seguras; en consecuencia, no incluya los datos de ninguna tarjeta de crédito o cualquier otro tipo de datos sensibles en la correspondencia que mantenga con nosotros a través de correo electrónico.
17. Este Contrato no da lugar a, ni deberá interpretarse como, un contrato de asociación, empresa conjunta, relación laboral, agencia, franquicia entre usted y Spring. En el caso de que cualquier disposición de este Contrato se considerara ilegal, nula o ineficaz por cualquier razón, dicha disposición se tendrá por no puesta y no afectará a la validez y eficacia de las restantes disposiciones del Contrato. No puede ceder, transmitir ni sublicenciar ninguno de sus derechos u obligaciones bajo el Contrato sin contar con nuestro consentimiento expreso, previo y por escrito. Estamos facultados para ceder, transmitir o sublicenciar todos o parte de nuestros derechos y obligaciones bajo este Contrato sin limitación. La renuncia a exigir el cumplimiento de este Contrato en relación con cualquier incumplimiento puntual del mismo no se entenderá como una renuncia a exigir dicho cumplimiento en relación con cualquier incumplimiento anterior o posterior. Este Contrato no se verá modificado como resultado del desarrollo de la relación entre las partes ni como consecuencia de ninguna práctica comercial. Los encabezamiento, títulos o subtítulos de los apartados de este Contrato se incluyen únicamente a efectos informativos y no definen ni explican el contenido de ningún apartado o disposición. Todos los términos definidos en singular tendrán el mismo significado que se les atribuye, al ser utilizados en plural, siempre que resulte adecuado y salvo que se establezca cualquier otra cosa en este Contrato. El uso del término “incluyendo” o cualquier variación del mismo en este Contrato se interpretará como si dicho término fuera seguido de la expresión “sin limitación”. Este Contrato, incluyendo los términos o condiciones incorporados

al mismo, constituye el acuerdo completo entre usted y Spring en relación con el objeto del mismo, y sustituye cualquier acuerdo o entendimiento previo o coetáneo, verbal o escrito, entre usted y Spring en relación con dicho objeto. Las notificaciones que debamos efectuar bajo este Contrato (incluyendo las notificaciones relativas a la modificación del Contrato) podrán realizarse mediante su publicación en los Servicios o a través de correo electrónico (incluyendo, en ambos casos, a través del envío de un enlace) o mediante correo ordinario o en la forma establecida en la ley aplicable. La versión impresa de este Contrato y de cualquier notificación enviada de forma electrónica resultarán admisibles como prueba en cualquier procedimiento judicial o administrativo que verse sobre este Contrato o que se plantee en relación con el mismo, sin limitación, de la misma forma y con sujeción a las mismas condiciones que las aplicables a cualquier otro documento o registro comercial original cuya versión impresa se haya conservado. Spring no será responsable del incumplimiento de ninguna obligación debido a cualquier causa o circunstancia ajena a su control.

18. Condiciones Específicas para Apple. Además de aceptar las disposiciones anteriores, y no obstante cualquier disposición en contrario aquí prevista, las siguientes disposiciones resultarán de aplicación en el caso de que usted utilice cualquier versión de cualquier Aplicación compatible con el sistema operativo iOS de Apple Inc. (“Apple”). Apple no es parte de este Contrato ni tampoco es propietaria ni se responsabiliza de las Aplicaciones. Apple no otorga ninguna garantía en relación con las Aplicaciones excepto, cuando así resulte aplicable, la de reembolso del precio de compra de la misma. Apple no es responsable del mantenimiento ni de ningún otro servicio de atención al cliente de las Aplicaciones y no asume ninguna responsabilidad por las reclamaciones, pérdidas, responsabilidades, daños, costes o gastos incurridos en relación con las Aplicaciones, incluyendo reclamaciones por producto defectuoso de terceros, reclamaciones fundamentadas en que las Aplicaciones no se ajustan a los requisitos legales o reglamentarios aplicables, reclamaciones efectuadas sobre la base de los derechos de los consumidores o cualquier normativa de carácter análogo y reclamaciones en relación con la infracción de derechos de propiedad intelectual. Cualquier pregunta o reclamación en relación con el uso de las Aplicaciones, incluyendo las que se refieran a derechos de propiedad intelectual, deberán dirigirse a Spring de conformidad con lo previsto en el apartado “Información o Reclamaciones” La licencia que se le otorga en virtud de este Contrato queda limitada a una licencia intransferible para utilizar las Aplicaciones en un producto de la marca Apple, de su propiedad o bajo su control o utilizado de cualquier otra forma prevista en las Reglas de Uso establecidas en las Condiciones Generales de Servicio aplicables en cada momento en la Tienda de Aplicaciones (App Store) de Apple, que utilice el sistema operativo iOS de Apple. Asimismo, usted queda obligado a cumplir con las condiciones previstas en cualquier contrato con terceros aplicable al uso de las Aplicaciones, tales como el contrato de servicio de datos inalámbricos. Apple y las filiales de Apple se consideran como beneficiarios de las estipulaciones a favor de tercero contenidas en este Contrato y, al aceptar las condiciones previstas en este Contrato, estaremos facultados (y se entenderá que aceptamos el derecho) a instar el cumplimiento de este Contrato frente a usted como beneficiarios de las estipulaciones contenidas en el mismo; no obstante lo anterior, el derecho de Spring a formalizar, rescindir o terminar cualquier modificación, renuncia o acuerdo transaccional al amparo de este Contrato no quedará sujeto a la obtención del consentimiento de ningún tercero.
19. Tanto usted como Spring han exigido expresamente que este Contrato y todos los documentos relacionados con el mismo se redacten en idioma inglés/ español.

Terms of Service

CREATED: FEBRUARY 22, 2022, LAST UPDATED: FEBRUARY 22, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring- branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1. Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.
3. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of substantial changes to this Agreement, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4. Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.
5. Jurisdictional The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.
6. Rules of In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials

that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7. Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services account.
8. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law as and when they are created, all intellectual property rights, including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9. Spring’s Intellectual Property We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10. Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
11. DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12. Limitation of TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE

REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD- PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.
14. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.
15. Governing Law; To the extent that there are no rules of public interest that apply, this Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. Except as prohibited by law, you agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.
16. Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with
17. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or

contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple- branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
19. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

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Condiciones Generales

Creado: 22 de febrero de 2022. Última actualización: 22 de febrero de 2022

Lea estas Condiciones Generales (“Contrato”) detenidamente. Al hacer clic en el mecanismo previsto para aceptar el Contrato y/o continuar y acceder o utilizar los Servicios (tal y como estos se definen a continuación) usted otorga su consentimiento a este Contrato. Si usted no está de acuerdo con lo previsto en el Contrato, no haga clic en el mecanismo de aceptación del contrato y no instale, acceda ni utilice ninguno de los Servicios.

Este Contrato se formaliza entre usted y Spring Care, Inc. (“Spring” o “nosotros”) en relación con la utilización por su parte (incluyendo el acceso a) (1) del sitio web de Spring actualmente accesible a través de https://benefits.springhealth.com (y de los contenidos, materiales y servicios disponibles en el mismo, y de cualquier sitio web que pudiera sustituirlo en el futuro, el “Sitio Web”), (2) las aplicaciones de software que podamos poner a su disposición para su utilización en o a través de cualquier ordenador o dispositivo móvil (“Aplicaciones”) y (3) los test y cuestionarios (y los resultados de los mismos) que ponemos a su disposición en o a través del Sitio Web o de las Aplicaciones (“Cuestionarios”) (todos los anteriores, conjuntamente, “Servicios”). Este Contrato incorpora, por referencia, las condiciones adicionales publicadas por Spring a través de los Servicios o que Spring pudiera facilitarle de cualquier otra forma así como cualquier servicio proporcionado por cualquier Asociación Médica Profesional gestionada bajo la marca Spring (por ejemplo, Spring Medical Care, P.C.) en su caso. La utilización de los Servicios se regirá por lo previsto en este Contrato con independencia de la forma en la que usted acceda a los Servicios, ya sea a través de Internet, de un Protocolo de Acceso Inalámbrico (normalmente denominado como “WAP”), de una red móvil o de cualquier otra forma.

LEA ESTE CONTRATO DETENIDAMENTE PARA ASEGURARSE DE QUE ENTIENDE TODAS Y CADA UNA DE LAS CLÁUSULAS DEL MISMO. ESTE CONTRATO CONTIENE INFORMACIÓN IMPORTANTE ACERCA DE SUS DERECHOS, RECURSOS Y OBLIGACIONES INCLUYENDO DETERMINADAS LIMITACIONES Y EXCLUSIONES DE RESPONSABILIDAD QUE AFECTAN A LA POSIBLE INDEMNIZACIÓN POR DAÑOS QUE USTED ESTARÍA FACULTADO PARA RECLAMAR DE SPRING ASÍ COMO UNA OBLIGACIÓN DE INDEMNIZARNOS EN DETERMINADOS CASOS.

AL UTILIZAR LOS SERVICIOS, USTED CONFIRMA QUE ES MAYOR DE EDAD PARA PODER FORMALIZAR ESTE CONTRATO.

1. Spring no ofrece asesoramiento médico. Los Servicios, incluyendo, sin limitación, los Cuestionarios y los resultados de estos, se proporcionan por Spring y sus licenciantes únicamente con fines informativos. Los Servicios y cualquier dato, información o resultados facilitados en, a través o por los Servicios (a) no constituyen un asesoramiento médico ni instrucciones para el diagnóstico o el tratamiento médico, (b) no pretenden ser completos ni sustituir la consulta en persona con un profesional médico calificadoy (c) no sustituyen el asesoramiento de su médico o cualquier otro profesional médicocalificado. Los servicios se proporcionan únicamente con una finalidad informativa y, por lo tanto, no debe confiarse exclusivamente en el contenido de los Deberá consultar con su médico o con cualquier otro profesional médico calificado las dudas que le surjan en relación con los datos, información o resultados proporcionados por los Servicios planteándoles las preguntas que tenga sobre cualquier problema médico o de salud. No ignore, evite o retrase la obtención de asesoramiento médico profesional de su médico o de cualquier otro profesional médico calificado como consecuencia de los datos, información o resultados facilitado en, a través de, o por los Servicios. Usted es consciente de que, si bien cierto Contenido (tal y como este se define a continuación) puede haber sido facilitado por personas que desarrollan su actividad en el ámbito de la salud, el hecho de que se le proporcione dicho Contenido no crea una relación médico/ paciente y no constituye una opinión médica, asesoramiento médico, diagnóstico o tratamiento sino que se facilita únicamente a efectos informativos por lo que no deberá confiar en lo

previsto en el mismo. “Contenido” significa texto, datos, gráficos, imágenes, fotografías, video, audio, datos, sugerencias, instrucciones, contenido y cualquier otro material facilitado, disponible o que usted pueda encontrar en el Sitio Web. El Contenido no sustituye ni reemplaza ningún otro servicio de diagnóstico o terapéutico. Si usted decide confiar en cualquier Contenido lo hará bajo su única responsabilidad. EL USO DEL SITIO WEB O DE CUALQUIER CONTENIDO DEL MISMO NO DA LUGAR A NINGUNA RELACIÓN PROFESIONAL MÉDICO/ PACIENTE, CON INDEPENDENCIA DE QUE DICHO CONTENIDO SE FACILITE POR O AL UTILIZAR EL SITIO WEB O A TRAVÉS DE CUALQUIER OTRO MEDIO DE COMUNICACIÓN.

2. Los Servicios se refieren a ciertos productos o servicios (conjuntamente, “Productos”) incluyendo la puesta a disposición de listados, descripciones, imágenes de, referencias y enlaces a los Productos, tanto si dichos Productos se proporcionan directamente por Spring como si se trata de Productos de terceros. Dichas referencias no deben entenderse como refrendo de ningún Producto ni presuponen nuestra vinculación con el proveedor del mismo. No otorgamos ninguna garantía sobre la integridad, exactitud, calidad, idoneidad para un propósito concreto, oportunidad ni ninguna otra en relación con las referencias efectuadas a los Productos (incluyendo las relativas a cualquier característica o especificación) y dicha información podrá modificarse en cualquier momento sin necesidad de previo aviso. Usted deberá comprobar y será responsable del cumplimiento de toda la normativa local, provincial, federal y extranjera aplicable (incluyendo los requisitos relativos a la edad mínima de acceso) en relación con la posesión, utilización y venta de cualquier Producto. Los Productos podrán modificarse periódicamente sin previo aviso.
3. Podemos modificar este Contrato notificándole los cambios a través de cualquier medio razonable, incluyendo la publicación de una versión actualizada del Contrato a través de los Servicios o cualquier otro mecanismo exigible legalmente. Dichas modificaciones no serán aplicables a ninguna controversia que pudiera haberse planteado entre nosotros con anterioridad a la fecha de publicación de cualquier versión actualizada del Contrato a la que se incorporen dichos cambios o a la fecha en la que le hubiéramos notificado dichos cambios.

Si usted continuara utilizando los Servicios tras cualquier modificación de este Contrato se entenderá que acepta las modificaciones efectuadas. La referencia a la “ÚLTIMA ACTUALIZACIÓN” incluida más arriba indica la fecha de la última modificación de este Contrato. Estamos facultados para modificar o dejar de prestar cualquier Servicio o parte del mismo (incluyendo el acceso a los Servicios a través de enlaces de terceros) en cualquier momento sin incurrir en ninguna responsabilidad; también estamos facultados para cobrar, modificar o renunciar al cobro de cualquier cantidad exigible como contraprestación por la utilización de los Servicios y para ofrecer cualquier tipo de ventaja comercial a todos o algunos de los usuarios de los Servicios. En la medida de lo posible le avisaremos con antelación de cualquier cambio sustancial que vaya a efectuarse en este Contrato pero no siempre nos resultará posible. Debe usted consultar la versión más reciente de este Contrato cada vez que vaya a utilizar los Servicios.

4. Datos remitidos a través de los Servicios. Recogeremos, almacenaremos, comunicaremos y trataremos sus datos personales según lo previsto en la Política de Privacidad de Spring (la “Política de Privacidad”) de conformidad con las bases legales que justifican el tratamiento de sus datos personales tal y como se describe en la Política de Esta podrá modificarse en cualquier momento. Puede consultar una copia de la Política de Privacidad en https://care.springhealth.com/privacy.
5. Cuestiones Los Servicios están alojados y son dirigidos y gestionados desde los Estados Unidos. Los Servicios pueden no resultar apropiados o estar disponibles para su uso en determinadas jurisdicciones distintas de los Estados Unidos. El uso de los Servicios se realiza a su propio riesgo, de forma que será usted responsable de cumplir con las leyes, normas y reglamentos aplicables a la utilización de los mismos. Podemos limitar la disponibilidad de los Servicios en cualquier momento, total o parcialmente, en relación con cualquier persona, área geográfica o jurisdicción si así lo consideramos apropiado. Algunas jurisdicciones establecen determinados derechos a favor de los residentes o ciudadanos de dichas jurisdicciones. Consulte la Política de Privacidad para saber cómo puede ejercitar esos derechos.

6. Código de En relación con los Servicios, usted se compromete a no realizar ninguna de las siguientes conductas (y a no alentar a ningún tercero para que lleve a cabo ninguna de las siguientes conductas): utilizar los Servicios para ningún otro fin (incluyendo finalidades fraudulentas, ilícita o ilegales) distinta de la finalidad prevista de los Servicios; recoger o recopilar datos acerca de los usuarios de los Servicios; interferir o interrumpir el funcionamiento de los Servicios o de los servidores o redes utilizados para proporcionar los Servicios, pirateando o desfigurando cualquier parte de los Servicios, incumpliendo cualquier requisito, procedimiento o política de dichos servidores o redes; limitar o impedir que cualquier otra persona utilice los Servicios; copiar, grabar, reproducir, modificar, adaptar, traducir, crear obras derivadas de los Servicios, vender, arrendar, alquilar, prestar, compartir, distribuir o explotar de ninguna otra manera ninguna parte de (o el uso de) los Servicios salvo que tal conducta se encuentre expresamente autorizada en este documento, sin contar con el consentimiento expreso, previo y por escrito de Spring (lo cual incluye una prohibición expresa, tanto sobre usted como sobre cualquier tercero, de grabar, registrar o fotografiar en cualquier formato (v.g. video, audio, etc.) cualquier sesión de asesoramiento proporcionada a través de los Servicios); realizar ningún proceso de ingeniería inversa, descompilar o desensamblar cualquier parte de los Servicios, excepto en los casos en los que la ley prohíba el establecimiento de esta limitación; eliminar cualquier aviso sobre derechos de autor, marcas o cualquier otro derecho de propiedad sobre los Servicios; transmitir o reflejar cualquier parte de los Servicios o incorporar cualquier parte de los Servicios a cualquier otro producto o servicio, de cualquier otra forma, sin contar con el consentimiento expreso, previo y por escrito de Spring. Descargar y almacenar contenido de los Servicios de forma sistemática; utilizar robots, arañas, aplicaciones de búsqueda y recuperación o cualquier otro dispositivo manual o automático para recuperar, indexar, “extraer” o “minar datos” u obtener el contenido de los Servicios o reproducir o soslayar la estructura de navegación o presentación de los Servicios, sin contar con el consentimiento expreso, previo y por escrito de Spring; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier material que sea o pueda considerarse: (a) amenazante, acosador, degradante, que incite al odio o intimidatorio o que no respecte los derechos y la dignidad de los demás; (b) difamatorio, calumnioso o ilícito; (c) fraudulento, falso o que tenga por objeto manipular, distorsionar, engañar, tergiversar, falsificar o interferir con los Servicios o con el uso de los mismos (por ejemplo, en relación con los Cuestionarios y los resultados proporcionados por los Servicios); (d) obsceno, indecente, pornográfico o censurable por cualquier otro motivo; o (e) protegido mediante derechos de autor, marca, secreto comercial, derechos publicitarios o de privacidad o cualquier otro derecho de propiedad, sin contar con el consentimiento expreso, previo y escrito de su propietario; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier virus, gusano, troyano, huevo de pascua, bomba lógica, software espía, software malicioso de rescate (ramsonware) o cualquier otro código, archivo o programa informático que sea o resulte potencialmente dañino o invasivo o que esté destinado a dañar o a apropiarse del funcionamiento de o a controlar el uso de cualquier componente material (hardware), programa (software) o equipo informático.
7. Registro; Nombres de Usuario y Contraseñas. Es posible que tenga que registrarse para poder utilizar todos o parte de los Podremos rechazar o exigirle que modifique, cualquier nombre de usuario, contraseña o cualquier otra información que nos facilite al registrarse. Su nombre de usuario y contraseña son, exclusivamente, para su uso personal y deberá mantener la confidencialidad de los mismos; usted y no Spring es el único responsable de cualquier uso o uso indebido de su nombre de usuario y contraseña. Deberá notificarnos inmediatamente cualquier infracción de la confidencialidad o uso no autorizado de su nombre de usuario o contraseña, o de la cuenta creada para utilizar los Servicios.
8. Si nos hiciera llegar cualquier idea, propuesta, sugerencia, recomendación o cualquier otro material (“Comentarios”) con independencia de que se encuentren o no relacionados con los Servicios, Spring y nuestras empresas afiliadas quedarán facultadas para utilizar y comunicar los Comentarios libremente, a nuestra entera discreción, sin ninguna obligación o limitación, incluyendo la posibilidad de crear y distribuir cualquier producto o servicio que incorpore esos Comentarios sin quedar obligados a pagarle ningún canon como consecuencia de dicha incorporación. En virtud de lo previsto en este Contrato usted nos cede, desde el momento de su

creación, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos de propiedad intelectual incluyendo, en particular, pero sin limitación, derechos de autor, marcas, patentes, modelos de utilidad, diseños inscritos o no, modelos, diseño de patentes, derechos como creador de bases de datos, software, código fuente, código objeto y documentación relacionada, esquemas de trazado, know how, secretos comerciales y de fabricación e información confidencial y cualquier otro tipo de derechos de propiedad intelectual o derechos relacionados con los anteriores (en adelante, los “Derechos de Propiedad Intelectual”) inherentes o que pudieran ser inherentes a los Comentarios. En particular, en virtud de este Contrato nos cede, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos patrimoniales que pudieran corresponderle como autor en relación con los Comentarios, desde el momento de su creación, de manera que no conservará ningún derecho patrimonial de ningún tipo en relación con los Comentarios. La cesión de los derechos económicos se realiza para cualquier finalidad, incluyendo, sin limitación, empresarial, comercial, de marketing, publicidad, promocional, gestión, organizativa y editorial.

Si así se lo solicitáramos usted formalizará, a nuestro coste, todos los documentos y contratos adicionales y realizará todas las actuaciones que, en su caso, le indiquemos para dar pleno efecto a la cesión efectuada en relación con los Comentarios y los Derechos de Propiedad Intelectual aquí previstos.

En virtud de este Contrato usted reconoce y acepta que la realización de Comentarios es gratuita, no solicitada y sin limitación y no da lugar a ninguna obligación, ni fiduciaria ni de ningún otro tipo, de Spring.

9. Derechos de Propiedad Intelectual de Spring. Nosotros y nuestros licenciantes somos propietarios del Sitio Web, los Cuestionarios y los restantes Sin que esto suponga ninguna limitación de lo previsto en el Apartado 6 y salvo que lo contrario estuviera expresamente permitido en este Contrato, no podrá reproducirse, transmitirse, transcribirse, almacenarse en ningún sistema de recuperación ni traducirse a ningún idioma de ninguna manera y por ningún medio ninguna parte del Sitio Web o de los Cuestionarios sin contar con el consentimiento previo y por escrito de Spring. Sujeto a su cumplimiento con lo previsto en este Contrato y únicamente mientras Spring le permita utilizar los Servicios usted podrá visualizar una copia de cualquier parte del Sitio Web o de los Cuestionarios a los que le demos acceso de conformidad con este Contrato, en un único dispositivo, únicamente para su uso personal, no comercial quedando facultado para reproducir y facilitar a terceros, tales como su médico o cualquier otro profesional de la salud, asegurador o farmacéutico, los resultados derivados del uso de los Servicios (por ejemplo, el archivo pdf que Spring le haya facilitado con los resultados de cualquier Cuestionario que usted haya completado).

Todos los nombres comerciales, marcas y logotipos utilizados como parte de los Servicios pertenecen a Spring o a nuestros licenciantes. No podrá utilizar los nombres comerciales, marcas o logotipos de Spring en relación con ningún producto o servicio que no sea nuestro ni de ninguna otra forma que pudiera inducir a confusión. Nada de lo contenido en los Servicios podrá interpretarse como el otorgamiento de un derecho a utilizar los nombres comerciales, marcas o logotipos sin contar con el consentimiento expreso, previo y por escrito de su propietario.

10. Materiales de Terceros; Enlaces. Algunas funcionalidades de los Servicios pueden darle acceso a datos, información y materiales proporcionados por terceros (“Materiales de Terceros”) o permitirle que acceda o que reciba dichos Materiales de Terceros, incluyendo el acceso a los mismos a través de Al utilizar dichas funcionalidades, se entenderá que usted nos está dando instrucciones para que accedamos a los Materiales de Terceros de que se trate, le dirijamos al lugar en el que se encuentran o se los facilitemos. No controlamos, refrendamos ni nos responsabilizamos de los Materiales de Terceros, incluyendo su exactitud, integridad, calidad, legalidad, utilidad o seguridad ni de los derechos de propiedad intelectual sobre los mismos. Determinados Materiales de Terceros podrían ser inexactos, engañosos o conducentes a error, entre otras cosas. Nada de lo previsto en este Contrato podrá interpretarse como una manifestación o garantía de Spring en relación con los Materiales de Terceros. No estamos obligados a controlar los Materiales de Terceros. Podemos

bloquear o desactivar el acceso efectuado a través de los Servicios a cualquier Material de Terceros (total o parcialmente) en cualquier momento. Asimismo, la disponibilidad de los Materiales de Terceros a través de los Servicios no supone nuestra aprobación del, ni nuestra afiliación con el proveedor de dichos Materiales de Terceros y ese acceso tampoco crea ninguna relación entre usted y el proveedor de que se trate. EL USO QUE USTED HAGA DE LOS MATERIALES DE TERCEROS ES A SU PROPIO RIESGO Y QUEDA SUJETO A CUALQUIER CONDICIÓN O POLÍTICA ADICIONAL APLICABLE A ESOS MATERIALES DE TERCERO (COMO LAS CONDICIONES GENERALES DEL SERVICIO O LAS POLÍTICAS DE PRIVACIDAD DE LOS PROVEEDORES DE LOS MATERIALES DE TERCERO).

11. EXONERACIÓN DE RESPONSABILIDAD. En determinadas jurisdicciones no resulta posible establecer una exoneración de responsabilidad en relación con determinadas garantías, de manera que las exoneraciones previstas a continuación podrían no serle aplicables. EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, LOS SERVICIOS, PRODUCTOS Y LOS MATERIALES DE TERCEROS SE LE PROPORCIONAN COMO CUERPO CIERTO, EN EL ESTADO EN EL QUE SE ENCUENTRAN SIN OTORGAR, EN RELACIÓN CON LOS MISMOS, GARANTÍAS DE NINGÚN TIPO, EXPLÍCITAS, IMPLÍCITAS O LEGALES. SPRING NO OTORGA NINGUNA GARANTÍA NI ASUME NINGUNA RESPONSABILIDAD EN RELACIÓN CON LOS SERVICIOS, LOS PRODUCTOS Y LOS MATERIALES DE TERCEROS EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, INCLUYENDO GARANTÍAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO CONCRETO, AUSENCIA DE INFRACCIONES Y TÍTULO. LAS EXONERACIONES DE RESPONSABILIDAD (INCLUYENDO LAS PREVISTAS EN ESTE APARTADO Y LAS ESTABLECIDAS EN CUALQUIER OTRO APARTADO DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS ASÍ COMO DE SUS RESPECTIVOS ACCIONISTAS, ADMINISTRADORES, DIRECTIVOS, EMPLEADOS, EMPRESAS AFILIADAS, AGENTES, MANDATARIOS, REPRESENTANTES, LICENCIANTES, PROVEEDORES Y PROVEEDORES DE SERVICIOS (CONJUNTAMENTE, LAS “EMPRESAS AFILIADAS”).

Aunque intentamos preservar la oportunidad, integridad y seguridad de los Servicios, no garantizamos que los Servicios estén o vayan a estar actualizados, ni que sean o vayan a ser completos, correctos o seguros ni que el acceso a los Servicios vaya a estar libre de interrupciones. Los Servicios pueden incluir inexactitudes, errores y materiales que incumplan o contradigan lo previsto en este Contrato. Asimismo, es posible que algún tercero pudiera efectuar modificaciones no autorizadas a los Servicios. Si usted tuviera conocimiento de cualquier modificación no autorizada póngase  en   contacto   con   nosotros   en   la   siguiente   dirección   careteam@springhealth.com facilitándonos una descripción de la modificación y el lugar en el que se encuentra dentro de los Servicios.

12. Limitación de EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, SPRING NO SERÁ RESPONSABLE POR DAÑOS INDIRECTOS, INCIDENTALES, CONSECUENCIALES, ESPECIALES, EJEMPLARIZANTES O PUNITIVOS DE NINGÚN TIPO, YA SE TRATE DE DAÑOS CONTRACTUALES, EXTRACONTRACTUALES (INCLUYENDO NEGLIGENCIA), RESPONSABILIDAD OBJETIVA O DAÑOS DERIVADOS DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, INCLUYENDO DAÑOS CALIFICADOS COMO LUCRO CESANTE, UTILIZACIÓN O DATOS, PÉRDIDA DE OTROS BIENES INTANGIBLES, AUSENCIA DE SEGURIDAD EN LOS ENVÍOS (INCLUYENDO LA INTERCEPTACIÓN NO AUTORIZADA DE CUALQUIER ENVÍO POR UN TERCERO) INCLUSO EN EL CASO DE QUE LA POSIBILIDAD DE QUE DICHOS DAÑOS PUDIERAN MATERIALIZARSE SE HUBIERA PUESTO DE MANIFIESTO CON ANTERIORIDAD A SU ACAECIMIENTO. SIN PERJUICIO DE LO ANTERIOR, SPRING NO SERÁ RESPONSABLE DE NINGÚN TIPO DE DAÑO QUE SE DERIVE DEL USO O IMPOSIBILIDAD DE USAR LOS SERVICIOS (INCLUYENDO, A EFECTOS ACLARATORIOS, LOS CUESTIONARIOS Y LOS RESULTADOS DE LOS MISMOS) NI DE LOS PRODUCTO O DE LOS MATERIALES DE TERCEROS. SU ÚNICO REMEDIO EN EL CASO DE QUE NO ESTUVIERA SATISFECHO CON LOS SERVICIOS, LOS PRODUCTOS O CUALQUIER MATERIAL DE TERCEROS ES DEJAR DE UTILIZAR LOS SERVICIOS. EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, LA RESPONSABILIDAD TOTAL MÁXIMA DE SPRING POR

DAÑOS Y PERJUICIOS O POR CUALQUIER OTRO MOTIVO, TANTO CONTRACTUAL COMO EXTRACONTRACTUAL (INCLUYENDO NEGLIGENCIA) O DERIVADA DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, SERÁ LA MAYOR DE LAS SIGUIENTES CANTIDADES (A) EL IMPORTE TOTAL QUE, EN SU CASO, QUE USTED HUBIERA PAGADO A SPRING POR LOS SERVICIOS Y (B) CIEN DÓLARES AMERICANOS ($100 USD). LAS LIMITACIONES DE RESPONSABILIDAD AQUÍ CONTENIDAS (INCLUYENDO LAS QUE SE DETALLAN EN ESTE APARTADO Y EN CUALQUIER OTRO LUGAR DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS.

Es posible que la ley aplicable no permita establecer limitaciones de responsabilidad en relación con determinadas garantías implícitas ni exclusiones o limitaciones de responsabilidad en relación con determinados daños; si lo anterior le resultara aplicable, algunas o todas las exoneraciones, exclusiones o limitaciones podrían no serle aplicables tampoco siendo usted titular de determinados derechos legales con carácter adicional a lo aquí previsto.

13. Indemnización. Salvo que así lo prohíba la ley aplicable, usted se compromete a defender, indemnizar y mantener tanto a Spring como a sus Empresas Afiliadas indemnes frente a cualquier reclamación, daño, coste o gasto (incluyendo los honorarios de abogado) que se deriven de o que estén relacionados con (a) su uso de, o cualquier actividad relacionada con, los Servicios (incluyendo, a efectos aclaratorios, los Cuestionarios y los resultados de los mismos); y (b) cualquier incumplimiento o presunto incumplimiento de este Contrato por su
14. Terminación. Este Contrato estará en vigor hasta su terminación. Spring puede cancelar o suspender su uso de los Servicios en cualquier momento sin necesidad de previo aviso, incluyendo en aquellos casos en los que Spring considere que usted ha incumplido o ha actuado de forma contraria a la letra o al espíritu de este Contrato. Tras la terminación o suspensión del Contrato, cesará, con carácter inmediato, su derecho a utilizar los Servicios y Spring podrá, sin incurrir en ninguna responsabilidad frente a usted ni frente a ningún tercero, desactivar o borrar, de forma inmediata, su nombre de usuario, contraseña y cuenta, así como todos los materiales asociados a la misma sin ninguna obligación de facilitarle ningún otro acceso a dichos Los apartados 1, 2, 4 a 9 y 11 a 19 continuarán en vigor tras la extinción o terminación de este Contrato.
15. Ley aplicable; Jurisdicción. En la medida que no haya normas de interés general aplicables, con independencia de su lugar de residencia, este Contrato está sujeto a y se interpretará de conformidad con las leyes del Estado de Nueva York, Estados Unidos, sin que resulten aplicables las normas sobre resolución de conflicto de leyes. A menos que la Ley lo prohíba, usted acepta someterse a la jurisdicción exclusiva de los tribunales federales y estatales de Nueva York, Nueva York, Estados Unidos y renuncia a oponer cualquier excepción de falta de jurisdicción o competencia objetiva o territorial en relación con dichos
16. Información o Si tuviera cualquier pregunta o queja en relación con los Servicios, envíe un correo electrónico a careteam@springhealth.com. Tenga en cuenta que las comunicaciones a través de correo electrónico no son necesariamente seguras; en consecuencia, no incluya los datos de ninguna tarjeta de crédito o cualquier otro tipo de datos sensibles en la correspondencia que mantenga con nosotros a través de correo electrónico.
17. Este Contrato no da lugar a, ni deberá interpretarse como, un contrato de asociación, empresa conjunta, relación laboral, agencia, franquicia entre usted y Spring. En el caso de que cualquier disposición de este Contrato se considerara ilegal, nula o ineficaz por cualquier razón, dicha disposición se tendrá por no puesta y no afectará a la validez y eficacia de las restantes disposiciones del Contrato. No puede ceder, transmitir ni sublicenciar ninguno de sus derechos u obligaciones bajo el Contrato sin contar con nuestro consentimiento expreso, previo y por escrito. Estamos facultados para ceder, transmitir o sublicenciar todos o parte de nuestros derechos y obligaciones bajo este Contrato sin limitación. La renuncia a exigir el cumplimiento de este Contrato en relación con cualquier incumplimiento puntual del mismo no se entenderá como una renuncia a exigir dicho cumplimiento en relación con cualquier incumplimiento anterior o posterior. Este Contrato no se verá modificado como resultado del desarrollo de la relación entre las partes ni como consecuencia de ninguna práctica comercial. Los encabezamiento, títulos o subtítulos de los

apartados de este Contrato se incluyen únicamente a efectos informativos y no definen ni explican el contenido de ningún apartado o disposición. Todos los términos definidos en singular tendrán el mismo significado que se les atribuye, al ser utilizados en plural, siempre que resulte adecuado y salvo que se establezca cualquier otra cosa en este Contrato. El uso del término “incluyendo” o cualquier variación del mismo en este Contrato se interpretará como si dicho término fuera seguido de la expresión “sin limitación”. Este Contrato, incluyendo los términos o condiciones incorporados al mismo, constituye el acuerdo completo entre usted y Spring en relación con el objeto del mismo, y sustituye cualquier acuerdo o entendimiento previo o coetáneo, verbal o escrito, entre usted y Spring en relación con dicho objeto. Las notificaciones que debamos efectuar bajo este Contrato (incluyendo las notificaciones relativas a la modificación del Contrato) podrán realizarse mediante su publicación en los Servicios o a través de correo electrónico (incluyendo, en ambos casos, a través del envío de un enlace) o mediante correo ordinario o en la forma establecida en la ley aplicable. La versión impresa de este Contrato y de cualquier notificación enviada de forma electrónica resultarán admisibles como prueba en cualquier procedimiento judicial o administrativo que verse sobre este Contrato o que se plantee en relación con el mismo, sin limitación, de la misma forma y con sujeción a las mismas condiciones que las aplicables a cualquier otro documento o registro comercial original cuya versión impresa se haya conservado. Spring no será responsable del incumplimiento de ninguna obligación debido a cualquier causa o circunstancia ajena a su control.

18. Condiciones Específicas para Apple. Además de aceptar las disposiciones anteriores, y no obstante cualquier disposición en contrario aquí prevista, las siguientes disposiciones resultarán de aplicación en el caso de que usted utilice cualquier versión de cualquier Aplicación compatible con el sistema operativo iOS de Apple Inc. (“Apple”). Apple no es parte de este Contrato ni tampoco es propietaria ni se responsabiliza de las Aplicaciones. Apple no otorga ninguna garantía en relación con las Aplicaciones excepto, cuando así resulte aplicable, la de reembolso del precio de compra de la misma. Apple no es responsable del mantenimiento ni de ningún otro servicio de atención al cliente de las Aplicaciones y no asume ninguna responsabilidad por las reclamaciones, pérdidas, responsabilidades, daños, costes o gastos incurridos en relación con las Aplicaciones, incluyendo reclamaciones por producto defectuoso de terceros, reclamaciones fundamentadas en que las Aplicaciones no se ajustan a los requisitos legales o reglamentarios aplicables, reclamaciones efectuadas sobre la base de los derechos de los consumidores o cualquier normativa de carácter análogo y reclamaciones en relación con la infracción de derechos de propiedad intelectual. Cualquier pregunta o reclamación en relación con el uso de las Aplicaciones, incluyendo las que se refieran a derechos de propiedad intelectual, deberán dirigirse a Spring de conformidad con lo previsto en el apartado “Información o Reclamaciones” La licencia que se le otorga en virtud de este Contrato queda limitada a una licencia intransferible para utilizar las Aplicaciones en un producto de la marca Apple, de su propiedad o bajo su control o utilizado de cualquier otra forma prevista en las Reglas de Uso establecidas en las Condiciones Generales de Servicio aplicables en cada momento en la Tienda de Aplicaciones (App Store) de Apple, que utilice el sistema operativo iOS de Apple. Asimismo, usted queda obligado a cumplir con las condiciones previstas en cualquier contrato con terceros aplicable al uso de las Aplicaciones, tales como el contrato de servicio de datos inalámbricos. Apple y las filiales de Apple se consideran como beneficiarios de las estipulaciones a favor de tercero contenidas en este Contrato y, al aceptar las condiciones previstas en este Contrato, estaremos facultados (y se entenderá que aceptamos el derecho) a instar el cumplimiento de este Contrato frente a usted como beneficiarios de las estipulaciones contenidas en el mismo; no obstante lo anterior, el derecho de Spring a formalizar, rescindir o terminar cualquier modificación, renuncia o acuerdo transaccional al amparo de este Contrato no quedará sujeto a la obtención del consentimiento de ningún tercero.
19. Tanto usted como Spring han exigido expresamente que este Contrato y todos los documentos relacionados con el mismo se redacten en idioma inglés/ español.

Terms of Service

Created: February 22, 2022, Last Updated: February 22, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring- branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1. Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.
3. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of substantial changes to this Agreement, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4. Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.
5. Jurisdictional The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.
6. Rules of In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials

that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7. Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services account.
8. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law as and when they are created, all intellectual property rights, including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9. Spring’s Intellectual Property We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10. Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
11. DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12. Limitation of TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE

REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD- PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.
14. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.
15. Governing Law; This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.
16. Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with
17. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to

such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple- branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
19. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Condiciones Generales

Creado: 22 de febrero de 2022. Última actualización: 22 de febrero de 2022

Lea estas Condiciones Generales (“Contrato”) detenidamente. Al hacer clic en el mecanismo previsto para aceptar el Contrato y/o continuar y acceder o utilizar los Servicios (tal y como estos se definen a continuación) usted otorga su consentimiento a este Contrato. Si usted no está de acuerdo con lo previsto en el Contrato, no haga clic en el mecanismo de aceptación del contrato y no instale, acceda ni utilice ninguno de los Servicios.

Este Contrato se formaliza entre usted y Spring Care, Inc. (“Spring” o “nosotros”) en relación con la utilización por su parte (incluyendo el acceso a) (1) del sitio web de Spring actualmente accesible a través de https://benefits.springhealth.com (y de los contenidos, materiales y servicios disponibles en el mismo, y de cualquier sitio web que pudiera sustituirlo en el futuro, el “Sitio Web”), (2) las aplicaciones de software que podamos poner a su disposición para su utilización en o a través de cualquier ordenador o dispositivo móvil (“Aplicaciones”) y (3) los test y cuestionarios (y los resultados de los mismos) que ponemos a su disposición en o a través del Sitio Web o de las Aplicaciones (“Cuestionarios”) (todos los anteriores, conjuntamente, “Servicios”). Este Contrato incorpora, por referencia, las condiciones adicionales publicadas por Spring a través de los Servicios o que Spring pudiera facilitarle de cualquier otra forma así como cualquier servicio proporcionado por cualquier Asociación Médica Profesional gestionada bajo la marca Spring (por ejemplo, Spring Medical Care, P.C.) en su caso. La utilización de los Servicios se regirá por lo previsto en este Contrato con independencia de la forma en la que usted acceda a los Servicios, ya sea a través de Internet, de un Protocolo de Acceso Inalámbrico (normalmente denominado como “WAP”), de una red móvil o de cualquier otra forma.

LEA ESTE CONTRATO DETENIDAMENTE PARA ASEGURARSE DE QUE ENTIENDE TODAS Y CADA UNA DE LAS CLÁUSULAS DEL MISMO. ESTE CONTRATO CONTIENE INFORMACIÓN IMPORTANTE ACERCA DE SUS DERECHOS, RECURSOS Y OBLIGACIONES INCLUYENDO DETERMINADAS LIMITACIONES Y EXCLUSIONES DE RESPONSABILIDAD QUE AFECTAN A LA POSIBLE INDEMNIZACIÓN POR DAÑOS QUE USTED ESTARÍA FACULTADO PARA RECLAMAR DE SPRING ASÍ COMO UNA OBLIGACIÓN DE INDEMNIZARNOS EN DETERMINADOS CASOS.

AL UTILIZAR LOS SERVICIOS, USTED CONFIRMA QUE ES MAYOR DE EDAD PARA PODER FORMALIZAR ESTE CONTRATO.

1. Spring no ofrece asesoramiento médico. Los Servicios, incluyendo, sin limitación, los Cuestionarios y los resultados de estos, se proporcionan por Spring y sus licenciantes únicamente con fines informativos. Los Servicios y cualquier dato, información o resultados facilitados en, a través o por los Servicios (a) no constituyen un asesoramiento médico ni instrucciones para el diagnóstico o el tratamiento médico, (b) no pretenden ser completos ni sustituir la consulta en persona con un profesional médico calificadoy (c) no sustituyen el asesoramiento de su médico o cualquier otro profesional médicocalificado. Los servicios se proporcionan únicamente con una finalidad informativa y, por lo tanto, no debe confiarse exclusivamente en el contenido de los Deberá consultar con su médico o con cualquier otro profesional médico calificado las dudas que le surjan en relación con los datos, información o resultados proporcionados por los Servicios planteándoles las preguntas que tenga sobre cualquier problema médico o de salud. No ignore, evite o retrase la obtención de asesoramiento médico profesional de su médico o de cualquier otro profesional médico calificado como consecuencia de los datos, información o resultados facilitado en, a través de, o por los Servicios. Usted es consciente de que, si bien cierto Contenido (tal y como este se define a continuación) puede haber sido facilitado por personas que desarrollan su actividad en el ámbito de la salud, el hecho de que se le proporcione dicho Contenido no crea una relación médico/ paciente y no constituye una opinión médica, asesoramiento médico, diagnóstico o tratamiento sino que se facilita únicamente a efectos informativos por lo que no deberá confiar en lo

previsto en el mismo. “Contenido” significa texto, datos, gráficos, imágenes, fotografías, video, audio, datos, sugerencias, instrucciones, contenido y cualquier otro material facilitado, disponible o que usted pueda encontrar en el Sitio Web. El Contenido no sustituye ni reemplaza ningún otro servicio de diagnóstico o terapéutico. Si usted decide confiar en cualquier Contenido lo hará bajo su única responsabilidad. EL USO DEL SITIO WEB O DE CUALQUIER CONTENIDO DEL MISMO NO DA LUGAR A NINGUNA RELACIÓN PROFESIONAL MÉDICO/ PACIENTE, CON INDEPENDENCIA DE QUE DICHO CONTENIDO SE FACILITE POR O AL UTILIZAR EL SITIO WEB O A TRAVÉS DE CUALQUIER OTRO MEDIO DE COMUNICACIÓN.

2. Los Servicios se refieren a ciertos productos o servicios (conjuntamente, “Productos”) incluyendo la puesta a disposición de listados, descripciones, imágenes de, referencias y enlaces a los Productos, tanto si dichos Productos se proporcionan directamente por Spring como si se trata de Productos de terceros. Dichas referencias no deben entenderse como refrendo de ningún Producto ni presuponen nuestra vinculación con el proveedor del mismo. No otorgamos ninguna garantía sobre la integridad, exactitud, calidad, idoneidad para un propósito concreto, oportunidad ni ninguna otra en relación con las referencias efectuadas a los Productos (incluyendo las relativas a cualquier característica o especificación) y dicha información podrá modificarse en cualquier momento sin necesidad de previo aviso. Usted deberá comprobar y será responsable del cumplimiento de toda la normativa local, provincial, federal y extranjera aplicable (incluyendo los requisitos relativos a la edad mínima de acceso) en relación con la posesión, utilización y venta de cualquier Producto. Los Productos podrán modificarse periódicamente sin previo aviso.
3. Podemos modificar este Contrato notificándole los cambios a través de cualquier medio razonable, incluyendo la publicación de una versión actualizada del Contrato a través de los Servicios o cualquier otro mecanismo exigible legalmente. Dichas modificaciones no serán aplicables a ninguna controversia que pudiera haberse planteado entre nosotros con anterioridad a la fecha de publicación de cualquier versión actualizada del Contrato a la que se incorporen dichos cambios o a la fecha en la que le hubiéramos notificado dichos cambios.

Si usted continuara utilizando los Servicios tras cualquier modificación de este Contrato se entenderá que acepta las modificaciones efectuadas. La referencia a la “ÚLTIMA ACTUALIZACIÓN” incluida más arriba indica la fecha de la última modificación de este Contrato. Estamos facultados para modificar o dejar de prestar cualquier Servicio o parte del mismo (incluyendo el acceso a los Servicios a través de enlaces de terceros) en cualquier momento sin incurrir en ninguna responsabilidad; también estamos facultados para cobrar, modificar o renunciar al cobro de cualquier cantidad exigible como contraprestación por la utilización de los Servicios y para ofrecer cualquier tipo de ventaja comercial a todos o algunos de los usuarios de los Servicios. En la medida de lo posible le avisaremos con antelación de cualquier cambio sustancial que vaya a efectuarse en este Contrato pero no siempre nos resultará posible. Debe usted consultar la versión más reciente de este Contrato cada vez que vaya a utilizar los Servicios.

4. Datos remitidos a través de los Servicios. Recogeremos, almacenaremos, comunicaremos y trataremos sus datos personales según lo previsto en la Política de Privacidad de Spring (la “Política de Privacidad”) de conformidad con las bases legales que justifican el tratamiento de sus datos personales tal y como se describe en la Política de Esta podrá modificarse en cualquier momento. Puede consultar una copia de la Política de Privacidad en https://care.springhealth.com/privacy.
5. Cuestiones Los Servicios están alojados y son dirigidos y gestionados desde los Estados Unidos. Los Servicios pueden no resultar apropiados o estar disponibles para su uso en determinadas jurisdicciones distintas de los Estados Unidos. El uso de los Servicios se realiza a su propio riesgo, de forma que será usted responsable de cumplir con las leyes, normas y reglamentos aplicables a la utilización de los mismos. Podemos limitar la disponibilidad de los Servicios en cualquier momento, total o parcialmente, en relación con cualquier persona, área geográfica o jurisdicción si así lo consideramos apropiado. Algunas jurisdicciones establecen determinados derechos a favor de los residentes o ciudadanos de dichas jurisdicciones. Consulte la Política de Privacidad para saber cómo puede ejercitar esos derechos.

6. Código de En relación con los Servicios, usted se compromete a no realizar ninguna de las siguientes conductas (y a no alentar a ningún tercero para que lleve a cabo ninguna de las siguientes conductas): utilizar los Servicios para ningún otro fin (incluyendo finalidades fraudulentas, ilícita o ilegales) distinta de la finalidad prevista de los Servicios; recoger o recopilar datos acerca de los usuarios de los Servicios; interferir o interrumpir el funcionamiento de los Servicios o de los servidores o redes utilizados para proporcionar los Servicios, pirateando o desfigurando cualquier parte de los Servicios, incumpliendo cualquier requisito, procedimiento o política de dichos servidores o redes; limitar o impedir que cualquier otra persona utilice los Servicios; copiar, grabar, reproducir, modificar, adaptar, traducir, crear obras derivadas de los Servicios, vender, arrendar, alquilar, prestar, compartir, distribuir o explotar de ninguna otra manera ninguna parte de (o el uso de) los Servicios salvo que tal conducta se encuentre expresamente autorizada en este documento, sin contar con el consentimiento expreso, previo y por escrito de Spring (lo cual incluye una prohibición expresa, tanto sobre usted como sobre cualquier tercero, de grabar, registrar o fotografiar en cualquier formato (v.g. video, audio, etc.) cualquier sesión de asesoramiento proporcionada a través de los Servicios); realizar ningún proceso de ingeniería inversa, descompilar o desensamblar cualquier parte de los Servicios, excepto en los casos en los que la ley prohíba el establecimiento de esta limitación; eliminar cualquier aviso sobre derechos de autor, marcas o cualquier otro derecho de propiedad sobre los Servicios; transmitir o reflejar cualquier parte de los Servicios o incorporar cualquier parte de los Servicios a cualquier otro producto o servicio, de cualquier otra forma, sin contar con el consentimiento expreso, previo y por escrito de Spring. Descargar y almacenar contenido de los Servicios de forma sistemática; utilizar robots, arañas, aplicaciones de búsqueda y recuperación o cualquier otro dispositivo manual o automático para recuperar, indexar, “extraer” o “minar datos” u obtener el contenido de los Servicios o reproducir o soslayar la estructura de navegación o presentación de los Servicios, sin contar con el consentimiento expreso, previo y por escrito de Spring; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier material que sea o pueda considerarse: (a) amenazante, acosador, degradante, que incite al odio o intimidatorio o que no respecte los derechos y la dignidad de los demás; (b) difamatorio, calumnioso o ilícito; (c) fraudulento, falso o que tenga por objeto manipular, distorsionar, engañar, tergiversar, falsificar o interferir con los Servicios o con el uso de los mismos (por ejemplo, en relación con los Cuestionarios y los resultados proporcionados por los Servicios); (d) obsceno, indecente, pornográfico o censurable por cualquier otro motivo; o (e) protegido mediante derechos de autor, marca, secreto comercial, derechos publicitarios o de privacidad o cualquier otro derecho de propiedad, sin contar con el consentimiento expreso, previo y escrito de su propietario; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier virus, gusano, troyano, huevo de pascua, bomba lógica, software espía, software malicioso de rescate (ramsonware) o cualquier otro código, archivo o programa informático que sea o resulte potencialmente dañino o invasivo o que esté destinado a dañar o a apropiarse del funcionamiento de o a controlar el uso de cualquier componente material (hardware), programa (software) o equipo informático.
7. Registro; Nombres de Usuario y Contraseñas. Es posible que tenga que registrarse para poder utilizar todos o parte de los Podremos rechazar o exigirle que modifique, cualquier nombre de usuario, contraseña o cualquier otra información que nos facilite al registrarse. Su nombre de usuario y contraseña son, exclusivamente, para su uso personal y deberá mantener la confidencialidad de los mismos; usted y no Spring es el único responsable de cualquier uso o uso indebido de su nombre de usuario y contraseña. Deberá notificarnos inmediatamente cualquier infracción de la confidencialidad o uso no autorizado de su nombre de usuario o contraseña, o de la cuenta creada para utilizar los Servicios.
8. Si nos hiciera llegar cualquier idea, propuesta, sugerencia, recomendación o cualquier otro material (“Comentarios”) con independencia de que se encuentren o no relacionados con los Servicios, Spring y nuestras empresas afiliadas quedarán facultadas para utilizar y comunicar los Comentarios libremente, a nuestra entera discreción, sin ninguna obligación o limitación, incluyendo la posibilidad de crear y distribuir cualquier producto o servicio que incorpore esos Comentarios sin quedar obligados a pagarle ningún canon como consecuencia de dicha incorporación. En virtud de lo previsto en este Contrato usted nos cede, desde el momento de su

creación, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos de propiedad intelectual incluyendo, en particular, pero sin limitación, derechos de autor, marcas, patentes, modelos de utilidad, diseños inscritos o no, modelos, diseño de patentes, derechos como creador de bases de datos, software, código fuente, código objeto y documentación relacionada, esquemas de trazado, know how, secretos comerciales y de fabricación e información confidencial y cualquier otro tipo de derechos de propiedad intelectual o derechos relacionados con los anteriores (en adelante, los “Derechos de Propiedad Intelectual”) inherentes o que pudieran ser inherentes a los Comentarios. En particular, en virtud de este Contrato nos cede, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos patrimoniales que pudieran corresponderle como autor en relación con los Comentarios, desde el momento de su creación, de manera que no conservará ningún derecho patrimonial de ningún tipo en relación con los Comentarios. La cesión de los derechos económicos se realiza para cualquier finalidad, incluyendo, sin limitación, empresarial, comercial, de marketing, publicidad, promocional, gestión, organizativa y editorial.

Si así se lo solicitáramos usted formalizará, a nuestro coste, todos los documentos y contratos adicionales y realizará todas las actuaciones que, en su caso, le indiquemos para dar pleno efecto a la cesión efectuada en relación con los Comentarios y los Derechos de Propiedad Intelectual aquí previstos.

En virtud de este Contrato usted reconoce y acepta que la realización de Comentarios es gratuita, no solicitada y sin limitación y no da lugar a ninguna obligación, ni fiduciaria ni de ningún otro tipo, de Spring.

9. Derechos de Propiedad Intelectual de Spring. Nosotros y nuestros licenciantes somos propietarios del Sitio Web, los Cuestionarios y los restantes Sin que esto suponga ninguna limitación de lo previsto en el Apartado 6 y salvo que lo contrario estuviera expresamente permitido en este Contrato, no podrá reproducirse, transmitirse, transcribirse, almacenarse en ningún sistema de recuperación ni traducirse a ningún idioma de ninguna manera y por ningún medio ninguna parte del Sitio Web o de los Cuestionarios sin contar con el consentimiento previo y por escrito de Spring. Sujeto a su cumplimiento con lo previsto en este Contrato y únicamente mientras Spring le permita utilizar los Servicios usted podrá visualizar una copia de cualquier parte del Sitio Web o de los Cuestionarios a los que le demos acceso de conformidad con este Contrato, en un único dispositivo, únicamente para su uso personal, no comercial quedando facultado para reproducir y facilitar a terceros, tales como su médico o cualquier otro profesional de la salud, asegurador o farmacéutico, los resultados derivados del uso de los Servicios (por ejemplo, el archivo pdf que Spring le haya facilitado con los resultados de cualquier Cuestionario que usted haya completado).

Todos los nombres comerciales, marcas y logotipos utilizados como parte de los Servicios pertenecen a Spring o a nuestros licenciantes. No podrá utilizar los nombres comerciales, marcas o logotipos de Spring en relación con ningún producto o servicio que no sea nuestro ni de ninguna otra forma que pudiera inducir a confusión. Nada de lo contenido en los Servicios podrá interpretarse como el otorgamiento de un derecho a utilizar los nombres comerciales, marcas o logotipos sin contar con el consentimiento expreso, previo y por escrito de su propietario.

10. Materiales de Terceros; Enlaces. Algunas funcionalidades de los Servicios pueden darle acceso a datos, información y materiales proporcionados por terceros (“Materiales de Terceros”) o permitirle que acceda o que reciba dichos Materiales de Terceros, incluyendo el acceso a los mismos a través de Al utilizar dichas funcionalidades, se entenderá que usted nos está dando instrucciones para que accedamos a los Materiales de Terceros de que se trate, le dirijamos al lugar en el que se encuentran o se los facilitemos. No controlamos, refrendamos ni nos responsabilizamos de los Materiales de Terceros, incluyendo su exactitud, integridad, calidad, legalidad, utilidad o seguridad ni de los derechos de propiedad intelectual sobre los mismos. Determinados Materiales de Terceros podrían ser inexactos, engañosos o conducentes a error, entre otras cosas. Nada de lo previsto en este Contrato podrá interpretarse como una manifestación o garantía de Spring en relación con los Materiales de Terceros. No estamos obligados a controlar los Materiales de Terceros. Podemos

bloquear o desactivar el acceso efectuado a través de los Servicios a cualquier Material de Terceros (total o parcialmente) en cualquier momento. Asimismo, la disponibilidad de los Materiales de Terceros a través de los Servicios no supone nuestra aprobación del, ni nuestra afiliación con el proveedor de dichos Materiales de Terceros y ese acceso tampoco crea ninguna relación entre usted y el proveedor de que se trate. EL USO QUE USTED HAGA DE LOS MATERIALES DE TERCEROS ES A SU PROPIO RIESGO Y QUEDA SUJETO A CUALQUIER CONDICIÓN O POLÍTICA ADICIONAL APLICABLE A ESOS MATERIALES DE TERCERO (COMO LAS CONDICIONES GENERALES DEL SERVICIO O LAS POLÍTICAS DE PRIVACIDAD DE LOS PROVEEDORES DE LOS MATERIALES DE TERCERO).

11. EXONERACIÓN DE RESPONSABILIDAD. En determinadas jurisdicciones no resulta posible establecer una exoneración de responsabilidad en relación con determinadas garantías, de manera que las exoneraciones previstas a continuación podrían no serle aplicables. EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, LOS SERVICIOS, PRODUCTOS Y LOS MATERIALES DE TERCEROS SE LE PROPORCIONAN COMO CUERPO CIERTO, EN EL ESTADO EN EL QUE SE ENCUENTRAN SIN OTORGAR, EN RELACIÓN CON LOS MISMOS, GARANTÍAS DE NINGÚN TIPO, EXPLÍCITAS, IMPLÍCITAS O LEGALES. SPRING NO OTORGA NINGUNA GARANTÍA NI ASUME NINGUNA RESPONSABILIDAD EN RELACIÓN CON LOS SERVICIOS, LOS PRODUCTOS Y LOS MATERIALES DE TERCEROS EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, INCLUYENDO GARANTÍAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO CONCRETO, AUSENCIA DE INFRACCIONES Y TÍTULO. LAS EXONERACIONES DE RESPONSABILIDAD (INCLUYENDO LAS PREVISTAS EN ESTE APARTADO Y LAS ESTABLECIDAS EN CUALQUIER OTRO APARTADO DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS ASÍ COMO DE SUS RESPECTIVOS ACCIONISTAS, ADMINISTRADORES, DIRECTIVOS, EMPLEADOS, EMPRESAS AFILIADAS, AGENTES, MANDATARIOS, REPRESENTANTES, LICENCIANTES, PROVEEDORES Y PROVEEDORES DE SERVICIOS (CONJUNTAMENTE, LAS “EMPRESAS AFILIADAS”).

Aunque intentamos preservar la oportunidad, integridad y seguridad de los Servicios, no garantizamos que los Servicios estén o vayan a estar actualizados, ni que sean o vayan a ser completos, correctos o seguros ni que el acceso a los Servicios vaya a estar libre de interrupciones. Los Servicios pueden incluir inexactitudes, errores y materiales que incumplan o contradigan lo previsto en este Contrato. Asimismo, es posible que algún tercero pudiera efectuar modificaciones no autorizadas a los Servicios. Si usted tuviera conocimiento de cualquier modificación no autorizada póngase  en   contacto   con   nosotros   en   la   siguiente   dirección   careteam@springhealth.com facilitándonos una descripción de la modificación y el lugar en el que se encuentra dentro de los Servicios.

12. Limitación de EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, SPRING NO SERÁ RESPONSABLE POR DAÑOS INDIRECTOS, INCIDENTALES, CONSECUENCIALES, ESPECIALES, EJEMPLARIZANTES O PUNITIVOS DE NINGÚN TIPO, YA SE TRATE DE DAÑOS CONTRACTUALES, EXTRACONTRACTUALES (INCLUYENDO NEGLIGENCIA), RESPONSABILIDAD OBJETIVA O DAÑOS DERIVADOS DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, INCLUYENDO DAÑOS CALIFICADOS COMO LUCRO CESANTE, UTILIZACIÓN O DATOS, PÉRDIDA DE OTROS BIENES INTANGIBLES, AUSENCIA DE SEGURIDAD EN LOS ENVÍOS (INCLUYENDO LA INTERCEPTACIÓN NO AUTORIZADA DE CUALQUIER ENVÍO POR UN TERCERO) INCLUSO EN EL CASO DE QUE LA POSIBILIDAD DE QUE DICHOS DAÑOS PUDIERAN MATERIALIZARSE SE HUBIERA PUESTO DE MANIFIESTO CON ANTERIORIDAD A SU ACAECIMIENTO. SIN PERJUICIO DE LO ANTERIOR, SPRING NO SERÁ RESPONSABLE DE NINGÚN TIPO DE DAÑO QUE SE DERIVE DEL USO O IMPOSIBILIDAD DE USAR LOS SERVICIOS (INCLUYENDO, A EFECTOS ACLARATORIOS, LOS CUESTIONARIOS Y LOS RESULTADOS DE LOS MISMOS) NI DE LOS PRODUCTO O DE LOS MATERIALES DE TERCEROS. SU ÚNICO REMEDIO EN EL CASO DE QUE NO ESTUVIERA SATISFECHO CON LOS SERVICIOS, LOS PRODUCTOS O CUALQUIER MATERIAL DE TERCEROS ES DEJAR DE UTILIZAR LOS SERVICIOS. EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, LA RESPONSABILIDAD TOTAL MÁXIMA DE SPRING POR

DAÑOS Y PERJUICIOS O POR CUALQUIER OTRO MOTIVO, TANTO CONTRACTUAL COMO EXTRACONTRACTUAL (INCLUYENDO NEGLIGENCIA) O DERIVADA DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, SERÁ LA MAYOR DE LAS SIGUIENTES CANTIDADES (A) EL IMPORTE TOTAL QUE, EN SU CASO, QUE USTED HUBIERA PAGADO A SPRING POR LOS SERVICIOS Y (B) CIEN DÓLARES AMERICANOS ($100 USD). LAS LIMITACIONES DE RESPONSABILIDAD AQUÍ CONTENIDAS (INCLUYENDO LAS QUE SE DETALLAN EN ESTE APARTADO Y EN CUALQUIER OTRO LUGAR DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS.

Es posible que la ley aplicable no permita establecer limitaciones de responsabilidad en relación con determinadas garantías implícitas ni exclusiones o limitaciones de responsabilidad en relación con determinados daños; si lo anterior le resultara aplicable, algunas o todas las exoneraciones, exclusiones o limitaciones podrían no serle aplicables tampoco siendo usted titular de determinados derechos legales con carácter adicional a lo aquí previsto.

13. Indemnización. Salvo que así lo prohíba la ley aplicable, usted se compromete a defender, indemnizar y mantener tanto a Spring como a sus Empresas Afiliadas indemnes frente a cualquier reclamación, daño, coste o gasto (incluyendo los honorarios de abogado) que se deriven de o que estén relacionados con (a) su uso de, o cualquier actividad relacionada con, los Servicios (incluyendo, a efectos aclaratorios, los Cuestionarios y los resultados de los mismos); y (b) cualquier incumplimiento o presunto incumplimiento de este Contrato por su
14. Terminación. Este Contrato estará en vigor hasta su terminación. Spring puede cancelar o suspender su uso de los Servicios en cualquier momento sin necesidad de previo aviso, incluyendo en aquellos casos en los que Spring considere que usted ha incumplido o ha actuado de forma contraria a la letra o al espíritu de este Contrato. Tras la terminación o suspensión del Contrato, cesará, con carácter inmediato, su derecho a utilizar los Servicios y Spring podrá, sin incurrir en ninguna responsabilidad frente a usted ni frente a ningún tercero, desactivar o borrar, de forma inmediata, su nombre de usuario, contraseña y cuenta, así como todos los materiales asociados a la misma sin ninguna obligación de facilitarle ningún otro acceso a dichos Los apartados 1, 2, 4 a 9 y 11 a 19 continuarán en vigor tras la extinción o terminación de este Contrato.
15. Ley aplicable; Jurisdicción. Con independencia de su lugar de residencia, este Contrato está sujeto a y se interpretará de conformidad con las leyes del Estado de Nueva York, Estados Unidos, sin que resulten aplicables las normas sobre resolución de conflicto de leyes. Usted acepta someterse a la jurisdicción exclusiva de los tribunales federales y estatales de Nueva York, Nueva York, Estados Unidos y renuncia a oponer cualquier excepción de falta de jurisdicción o competencia objetiva o territorial en relación con dichos
16. Información o Si tuviera cualquier pregunta o queja en relación con los Servicios, envíe un correo electrónico a careteam@springhealth.com. Tenga en cuenta que las comunicaciones a través de correo electrónico no son necesariamente seguras; en consecuencia, no incluya los datos de ninguna tarjeta de crédito o cualquier otro tipo de datos sensibles en la correspondencia que mantenga con nosotros a través de correo electrónico.
17. Este Contrato no da lugar a, ni deberá interpretarse como, un contrato de asociación, empresa conjunta, relación laboral, agencia, franquicia entre usted y Spring. En el caso de que cualquier disposición de este Contrato se considerara ilegal, nula o ineficaz por cualquier razón, dicha disposición se tendrá por no puesta y no afectará a la validez y eficacia de las restantes disposiciones del Contrato. No puede ceder, transmitir ni sublicenciar ninguno de sus derechos u obligaciones bajo el Contrato sin contar con nuestro consentimiento expreso, previo y por escrito. Estamos facultados para ceder, transmitir o sublicenciar todos o parte de nuestros derechos y obligaciones bajo este Contrato sin limitación. La renuncia a exigir el cumplimiento de este Contrato en relación con cualquier incumplimiento puntual del mismo no se entenderá como una renuncia a exigir dicho cumplimiento en relación con cualquier incumplimiento anterior o posterior. Este Contrato no se verá modificado como resultado del desarrollo de la relación entre las partes ni como consecuencia de ninguna práctica comercial. Los encabezamiento, títulos o subtítulos de los apartados de este Contrato se incluyen únicamente a efectos informativos y no definen ni explican

el contenido de ningún apartado o disposición. Todos los términos definidos en singular tendrán el mismo significado que se les atribuye, al ser utilizados en plural, siempre que resulte adecuado y salvo que se establezca cualquier otra cosa en este Contrato. El uso del término “incluyendo” o cualquier variación del mismo en este Contrato se interpretará como si dicho término fuera seguido de la expresión “sin limitación”. Este Contrato, incluyendo los términos o condiciones incorporados al mismo, constituye el acuerdo completo entre usted y Spring en relación con el objeto del mismo, y sustituye cualquier acuerdo o entendimiento previo o coetáneo, verbal o escrito, entre usted y Spring en relación con dicho objeto. Las notificaciones que debamos efectuar bajo este Contrato (incluyendo las notificaciones relativas a la modificación del Contrato) podrán realizarse mediante su publicación en los Servicios o a través de correo electrónico (incluyendo, en ambos casos, a través del envío de un enlace) o mediante correo ordinario o en la forma establecida en la ley aplicable. La versión impresa de este Contrato y de cualquier notificación enviada de forma electrónica resultarán admisibles como prueba en cualquier procedimiento judicial o administrativo que verse sobre este Contrato o que se plantee en relación con el mismo, sin limitación, de la misma forma y con sujeción a las mismas condiciones que las aplicables a cualquier otro documento o registro comercial original cuya versión impresa se haya conservado. Spring no será responsable del incumplimiento de ninguna obligación debido a cualquier causa o circunstancia ajena a su control.

18. Condiciones Específicas para Apple. Además de aceptar las disposiciones anteriores, y no obstante cualquier disposición en contrario aquí prevista, las siguientes disposiciones resultarán de aplicación en el caso de que usted utilice cualquier versión de cualquier Aplicación compatible con el sistema operativo iOS de Apple Inc. (“Apple”). Apple no es parte de este Contrato ni tampoco es propietaria ni se responsabiliza de las Aplicaciones. Apple no otorga ninguna garantía en relación con las Aplicaciones excepto, cuando así resulte aplicable, la de reembolso del precio de compra de la misma. Apple no es responsable del mantenimiento ni de ningún otro servicio de atención al cliente de las Aplicaciones y no asume ninguna responsabilidad por las reclamaciones, pérdidas, responsabilidades, daños, costes o gastos incurridos en relación con las Aplicaciones, incluyendo reclamaciones por producto defectuoso de terceros, reclamaciones fundamentadas en que las Aplicaciones no se ajustan a los requisitos legales o reglamentarios aplicables, reclamaciones efectuadas sobre la base de los derechos de los consumidores o cualquier normativa de carácter análogo y reclamaciones en relación con la infracción de derechos de propiedad intelectual. Cualquier pregunta o reclamación en relación con el uso de las Aplicaciones, incluyendo las que se refieran a derechos de propiedad intelectual, deberán dirigirse a Spring de conformidad con lo previsto en el apartado “Información o Reclamaciones” La licencia que se le otorga en virtud de este Contrato queda limitada a una licencia intransferible para utilizar las Aplicaciones en un producto de la marca Apple, de su propiedad o bajo su control o utilizado de cualquier otra forma prevista en las Reglas de Uso establecidas en las Condiciones Generales de Servicio aplicables en cada momento en la Tienda de Aplicaciones (App Store) de Apple, que utilice el sistema operativo iOS de Apple. Asimismo, usted queda obligado a cumplir con las condiciones previstas en cualquier contrato con terceros aplicable al uso de las Aplicaciones, tales como el contrato de servicio de datos inalámbricos. Apple y las filiales de Apple se consideran como beneficiarios de las estipulaciones a favor de tercero contenidas en este Contrato y, al aceptar las condiciones previstas en este Contrato, estaremos facultados (y se entenderá que aceptamos el derecho) a instar el cumplimiento de este Contrato frente a usted como beneficiarios de las estipulaciones contenidas en el mismo; no obstante lo anterior, el derecho de Spring a formalizar, rescindir o terminar cualquier modificación, renuncia o acuerdo transaccional al amparo de este Contrato no quedará sujeto a la obtención del consentimiento de ningún tercero.
19. Tanto usted como Spring han exigido expresamente que este Contrato y todos los documentos relacionados con el mismo se redacten en idioma inglés/ español.

‍

Terms of Service

LAST UPDATED: DECEMBER 7, 2021

Spring Care, Inc., a company registered in the United States of America with registered number 6053743, whose registered office address is located at 1209 Orange Street, Wilmington, Delaware, 19801 represented by The Corporation Trust Company, duly authorized under the hereby agreement.

Contact details:

·         251 Park Avenue South, Floor 6, New York, NY 10010

·         careteam@springhealth.com

·      +33 8 01 84 13 62

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS AS WELL AS INDEMNIFICATION OBLIGATIONS YOU MAY OWE TO SPRING IN THE EVENT YOU BREACH THE AGREEMENT.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE AT LEAST 18-YEARS OLD AND YOU HAVE LEGAL CAPACITY TO ENTER INTO THE AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon as medical advice. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the

Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon as medical advice. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to comply with the use instructions we provide as well as to ascertain and obey all applicable laws and regulations in France regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes on a durable medium. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy and does not form part of the terms agreed with you.

5.    Jurisdictional Issues. The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. Within the limits permitted by law, especially, in compliance with the rules and obligations set out in the Geoblocking Regulation (EU) 2018/302, we may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or

jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; User Names and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any user name, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, droits d’auteur, trademarks, patents, utility models, registered and unregistered

designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights (“droits patrimoniaux d’auteur”) in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

The economic rights that are assigned include in particular and without limitation:

a)      The right of reproduction, including in particular the right to reproduce or to have reproduced all or part of the Feedback and the Intellectual Property Rights, in whole or in part, in as many copies as we wish, and in all medium, in all formats and languages (computer or other) by all processes known or unknown to this day, and for all purposes.

b)      The right of representation, including in particular the right to communicate or to have communicated to the public the Feedback and the Intellectual Property Rights, in full or in part, in as many copies as we wish, in all medium, in all formats and languages (computer or other) by all processes known or unknown to this day and for all purposes.

c)      The right to amend, edit, modify, change, translate, adapt the Feedback and the Intellectual Property Rights, in whole or in part, in as many copies as we wish, in any medium, in all formats and languages (computer or other), by all processes known or unknown to this day, and for all purposes.

d)      The right to market, sell, distribute, and promote all products reproducing the Feedback and the Intellectual Property Rights and any adaptation of the Feedback and the Intellectual Property Rights by any means.

e)      The right to use and exploit the Feedback and the Intellectual Property Rights and any adaptation of the Feedback and the Intellectual Property Rights for the purpose of our activities or for the benefit of third parties of our choice, in any capacity whatsoever.

f)        The right to assign or license all or part of the rights hereby assigned, to any person, company or entity of our choice, free of charge or for a fee.

g)      The right to file application(s) before the relevant industrial property offices to protect the Feedback and the Intellectual Property Rights or any adaptation or modification of the Feedback and the Intellectual Property Rights, in France and abroad, and including without limitation any national, community and/or international application for registration of a design or a trademark.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider,

insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos on the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in the Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third – Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    WARRANTIES. If applicable, in the event of lack of conformity of the Services, the legal provisions, in particular the statutory warranties for digital content and digital services contracts, shall apply. Spring is liable for lack of conformity of the Services (Articles L. 224-25-17 to L. 224- 25-23 of the French Consumer Code) and for hidden defects under the conditions set forth in Articles 1641 to 1649 of the French Civil Code. Spring is responsible to remedy the lack of conformity of the Services that appear during the term for which the Services are provided under the Agreement, within the limits provided for by law. This term starts as from the day you notice the lack of conformity and applies without prejudice to Articles 2224 et seq. of the French Civil Code.

When bringing an action for lack of conformity:

●                Spring shall remedy the lack of conformity without unjustified delay. We are entitled to refuse to remedy the lack of conformity if bringing into conformity turns out to be impossible or entail disproportionate costs in view of, in particular, the importance of the lack of conformity and the value of the digital content or services in the absence of the defect;

●                You are exempted from evidencing the existence of the lack of conformity of the Services during the twelve (12) months-period following the delivery of the Services, unless proven otherwise.

If we refuse or we do not satisfy your lack of conformity request where you would be entitled thereto by law, (i) in the case set forth under Article L. 224-25-19 of the French Consumer Code, after prior notice, you may proceed to performance in kind of the bringing into conformity request as per Articles 1221 et seq. of the French Civil Code; or (ii) in the cases set forth under Article

L. 224-25-20-20 of the French Consumer Code, if the lack of conformity is so serious that it justifies the termination of the Agreement to be immediate, you may choose to terminate the Agreement by informing us. In that regard, we shall return to you any content, other than personal data, provided or generated by you when using the Services.

The rights and obligations under this section apply without prejudice to any claim for damages.

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12.    Termination. The Agreement is effective until terminated. You may terminate this Agreement by contacting Spring in writing at careteam@springhealth.com and indicating that you are terminating this Agreement. Spring may terminate or suspend as of right (de plein droit) your use of the Services if you have breached any of your obligations under the Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 14 will survive any expiration or termination of this Agreement. You may request to terminate the Agreement at any time by submitting your request to the following email address: careteam@springehalth.com.

13.    Governing Law; Jurisdiction. The Agreement is governed by and will be construed in accordance with the laws of France. You agree to the jurisdiction of the courts of France according to the rules of the French Civil Procedure Code and the Consumer Code, or, at your exclusive discretion, the courts having jurisdiction at the place of residence of Spring.

14.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

15.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction to the extent it does not trigger any reduction of your rights or an increase in your obligations. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement,

including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

16.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

Conditions d’utilisation

DERNIÈRE MISE À JOUR : 1^ER DÉCEMBRE 2021

Spring Care, Inc, société immatriculée aux Etats-Unis d’Amérique sous le numéro 6053743, dont le siège social est situé 1209 Orange Street, Wilmington, Delaware 19801, représentée par The Corporation Trust Agreement, dûment habilité par l’effet des présentes.

Coordonnées de contact :

·         251 Park Avenue South, 6/F, New York, NY 10010

·         careteam@springhealth.com

·      +33 8 01 84 13 62

Veuillez lire attentivement les Conditions d’Utilisation (« Accord »). En cliquant sur la fonctionnalité permettant de confirmer votre consentement et/ou en continuant à consulter ou à utiliser les Services (tels que définis ci-dessous), vous acceptez l’Accord. Si vous n’acceptez pas l’Accord, ne cliquez pas sur cette fonctionnalité permettant de confirmer votre consentement et n’installez pas, n’accédez pas et n’utilisez pas tout ou partie des Services.

L’Accord est conclu entre vous et Spring Care, Inc. (« Spring » ou « nous ») concernant votre utilisation (y compris tout accès) (1) du site web de Spring actuellement localisé à l’adresse https://benefits.springhealth.com (ainsi que tout contenu, matériel et services qui y sont disponibles, et le(s) site(s) web qui lui(leur) succède(nt), le « Site web »), (2) les applications logicielles que nous pouvons mettre à disposition pour une utilisation sur ou par le biais d’ordinateurs et de dispositifs mobiles (« Applications »), et (3) les quiz, tests et questionnaires (ainsi que leurs résultats) que nous mettons à disposition sur ou par le biais du Site web ou des Applications (« Questionnaires ») (tout ce qui précède, dénommé collectivement les « Services »). L’Accord incorpore par les présentes toutes les conditions supplémentaires publiées par Spring par le biais des Services, ou autrement mises à votre disposition par Spring ainsi que tous les services mis à votre disposition par les Sociétés Professionnelles Médicales de la marque Spring (par exemple Spring Medical Care, P.C.), y compris, et sans s’y limiter, la Politique de Confidentialité de Spring, l’Accord de Communication Electronique et le Consentement éclairé, le cas échéant. L’utilisation des Services est régie par l’Accord, quelle que soit la manière dont vous accédez aux Services, y compris par Internet, par le biais d’un point d’Accès sans fil (communément appelé « WAP »), par un réseau mobile ou autre.

VEUILLEZ LIRE ATTENTIVEMENT L’ACCORD AFIN DE VOUS ASSURER QUE VOUS EN COMPRENEZ CHAQUE DISPOSITION. LE PRÉSENT ACCORD CONTIENT DES INFORMATIONS IMPORTANTES CONCERNANT VOS DROITS LEGAUX, RECOURS ET OBLIGATIONS AINSI QUE LES OBLIGATIONS D’INDEMNISATION QUE VOUS POURRIEZ DEVOIR À SPRING EN CAS DE VIOLATION DE L’ACCORD.

EN UTILISANT LES SERVICES, VOUS CONFIRMEZ AVOIR AU MOINS 18 ANS ET QUE VOUS ETES CAPABLE JURIDIQUEMENT DE CONCLURE L’ACCORD.

1.  Spring ne fournit pas de conseil médical. Les Services, incluant, sans s’y limiter, les Questionnaires et les résultats des Questionnaires, sont fournis par Spring et ses concédants de licence à titre d’information uniquement. Les Services, ainsi que toutes données, informations ou résultats fournis sur, par ou via les Services, (a) ne sont pas destinés à constituer un avis médical ou à servir d’instruction pour un diagnostic ou un traitement médical,

(b) ne sont pas destinés à compléter ou remplacer une consultation médicale avec un

professionnel de santé, et (c) ne viennent pas substituer l’avis de votre médecin ni celui de tout autre professionnel de santé. Les Services sont fournis à titre d’information uniquement et ne doivent pas être considérés comme un avis médical. Vous devez toujours demander l’avis de votre médecin ou celui de tout autre professionnel de santé concernant les données, informations ou résultats fournis par les Services ou pour toute question que vous pourriez avoir concernant un état de santé ou un problème médical. Vous ne devez jamais ignorer, éviter ou retarder l’obtention d’un avis médical auprès de votre médecin ou tout autre professionnel de santé en raison des données, informations ou résultats fournis sur, par ou via les Services. Vous reconnaissez que, bien que certains Contenus (tels que définis ci-dessous) puissent être fournis par des personnes exerçant dans le domaine de la santé, la fourniture de ces Contenus ne crée pas une relation médecin-patient, et ne constitue pas un avis médical, un conseil médical, un diagnostic ou un traitement, mais sont fournis uniquement à titre informatif et ne doivent pas être considérés comme un avis professionnel. Le(s) « Contenu(s) » désigne les textes, les données, les graphiques, les images, les photographies, les vidéos, les enregistrements audios, les informations, les suggestions, les conseils, le contenu et les autres éléments fournis, mis à disposition ou trouvés de tout autre manière sur le Site web. Le Contenu n’est pas destiné à se substituer ou à remplacer un quelconque service de diagnostic ou thérapeutique. En vous fiant au Contenu, vous le faites uniquement à votre propre risque. AUCUNE RELATION MÉDECIN- PATIENT N’EST CRÉÉE PAR L’UTILISATION DU SITE WEB OU DE TOUT CONTENU QU’IL COMPORTE, QUE CE CONTENU SOIT FOURNI PAR OU VIA L’UTILISATION DU SITE WEB OU PAR TOUTE AUTRE COMMUNICATION.

2.  Produits. Les Services peuvent faire référence à certains biens et services (ensemble, les

« Produit(s) »), y compris la mise à disposition de listes, de descriptions et d’images de Produits, et des références et liens vers ces Produits, que ces derniers soient mis à disposition par Spring ou par des tiers. Ces références n’impliquent pas que nous approuvons un Produit ni que nous soyons affiliés avec le fournisseur de ce Produit. Nous ne faisons aucune déclaration et n’émettrons aucune garantie sur l’exhaustivité, l’exactitude, la qualité, l’adéquation à un usage particulier, le caractère actuel ou autre de ces références ( y compris les caractéristiques ou spécifications), et chacune de ces informations est susceptible d’être modifiée à tout moment sans préavis. Il est de votre responsabilité de vous conformer aux règles d’utilisation que nous fournissons ainsi que de vérifier et de respecter toutes les lois et réglementations applicables en France concernant la possession, l’utilisation et la vente de tout Produit. Les Produits peuvent être changés périodiquement sans préavis.

3.  Changements. Nous sommes susceptibles de modifier l’Accord en vous notifiant cette modification sur un support durable. Ces modifications ne seront pas applicables aux litiges entre vous et nous survenant avant la date à laquelle nous avons rendu disponible l’Accord incorporant ces modifications ou avant que nous vous ayons notifié autrement ces modifications.

En utilisant le Service après que soit intervenue toute modification du présent Accord, vous acceptez ces modifications. La mention « DERNIERE MISE A JOUR » ci-dessus indique la dernière date de modification de l’Accord. Nous pouvons, à tout moment et sans que notre responsabilité soit engagée, modifier ou interrompre tout ou partie des Services (y compris l’accès aux Services via des liens tiers) ; ou offrir des avantages à certains ou à tous les utilisateurs des Services. Dans la mesure du possible, nous vous informerons à l’avance de ces changements, mais nous ne serons pas toujours en mesure de le faire. Vous devez vérifier la version en vigueur de de l’Accord chaque fois que vous utilisez les Services.

4. Informations transmises par le biais des Services. Nous collectons, stockons, transférons et utilisons vos données conformément à la Politique de Confidentialité de Spring (la « Politique de Confidentialité ») et nous nous fondons sur la législation et la réglementation en vigueur pour traiter vos données à caractère personnel, comme décrit dans la Politique de

Confidentialité, qui peut être modifiée à tout moment. Une copie de la Politique de Confidentialité se trouve à l’adresse suivante : https://care.springhealth.com/privacy et ne fait pas partie des conditions convenues avec vous.

5.  Limitations par pays. Les Services sont contrôlés, hébergés et exploités depuis les États-Unis d’Amérique. Les Services peuvent ne pas être appropriés ou disponibles pour une utilisation dans certains pays en dehors des Etats-Unis d’Amérique. Toute utilisation des Services se fait à vos propres risques, et vous devez vous conformer à toutes les lois, règles et réglementations applicables en la matière. Dans les limites autorisées par la loi, notamment, conformément aux règles et obligations énoncées dans le Règlement (UE) 2018/302 visant à contrer le blocage géographique injustifié, nous pouvons limiter la mise à disposition des Services à tout moment, en tout ou partie, à toute personne, zone géographique ou pays de notre choix. Certains pays accordent des droits spécifiques aux résidents ou citoyens de ces pays. Veuillez consulter la Politique de Confidentialité pour savoir comment exercer ces droits.

6.  Règles de conduite. En relation avec les Services, vous vous engagez à ne pas (et n’encouragerez pas des tiers à) : utiliser les services à des fins autres (y compris à des fins frauduleuses, délictueuses ou illicites) que celles prévues aux fins des Services ; récolter ou collecter des informations sur les utilisateurs des Services ; interférer avec et/ou perturber le fonctionnement des Services, des serveurs ou des réseaux utilisés pour rendre les Services disponibles, y compris en piratant ou en dégradant toute partie des Services ou en violant toute exigence, procédure ou politique de ces serveurs ou réseaux ; restreindre ou empêcher toute autre personne d’utiliser les Services ; ou copier, enregistrer, reproduire, modifier, adapter, traduire, créer des œuvres dérivées, et/ou vendre, louer, prêter, partager, distribuer ou exploiter de quelque manière que ce soit toute partie (ou toute utilisation) des Services, sauf disposition contraire, sans le consentement écrit et préalable de Spring (ceci inclut une interdiction expresse relative à l’enregistrement et/ou la photographie sur tout format (ex. vidéo, audio, etc.) par vous et/ou tout tiers de tout entretien consultatif réalisé en utilisant le Service) ; de procéder à une ingénierie inverse, de décompiler ou de désassembler toute partie des Services, sauf si une telle restriction n’est pas autorisée par la loi applicable ; de supprimer toute notice de droit d’auteur, de marque ou de tout autre droit de propriété des Services ; créer un frame ou un miroir de toute partie des Services, ou incorporer toute partie des Services dans tout produit ou service, sans l’accord écrit préalable de Spring ; télécharger et stocker systématiquement le contenu des Services ; d’utiliser un robot, araignée du Web (« spider »), une application de recherche/récupération ou tout autre dispositif manuel ou automatique pour récupérer, indexer, amasser (« scraping »), extraire des données (« data mining ») ou recueillir de toute autre manière le contenu des Services, ou reproduire ou contourner la structure de navigation ou la présentation des Services, sans le consentement écrit préalable exprès de Spring ; poster, transmettre ou rendre disponible de toute autre manière, par le biais des Services ou en relation avec ceux-ci, tout contenu qui est ou peut être : (a) menaçant, harcelant, dégradant, haineux ou intimidant, ou ne respectant pas les droits et la dignité d’autrui; (b) diffamatoires, calomnieux ou autrement délictueux ; (c) frauduleux, faux ou autrement destinés à manipuler, déformer, induire en erreur, déformer, falsifier ou interférer avec les Services ou l’utilisation des Services (par exemple, en ce qui concerne les Questionnaires et les résultats fournis par les Services) ; (d) obscène, indécent, pornographique ou autrement répréhensible ; ou (e) protégé par un droit d’auteur, une marque déposée, un secret d’affaire, un droit de la personnalité ou à la vie privée ou tout autre droit de propriété, sans le consentement préalable exprès du propriétaire concerné

; afficher, transmettre ou rendre disponible de toute autre manière, par l’intermédiaire des services ou en relation avec ceux-ci, tout virus, ver informatique, cheval de Troie, Easter Egg, bombe à retardement, logiciel espion, rançongiciel ou autre code informatique, fichier ou programme qui est ou est potentiellement nuisible, invasif ou destiné à endommager ou à détourner le fonctionnement de tout matériel, logiciel ou équipement, ou à en surveiller l’utilisation.

7.  Inscription, noms d’utilisateur et mots de passe. Votre inscription pour utiliser tout ou partie des Services peut être nécessaire. Nous pouvons rejeter, ou exiger que vous changiez, tout nom d’utilisateur, mot de passe ou toute autre information que vous nous fournissez lors de votre inscription. Votre nom d’utilisateur et votre mot de passe sont réservés à un usage personnel et doivent rester confidentiels ; c’est vous, et non Spring, qui êtes responsable de toute utilisation ou mauvaise utilisation de votre nom d’utilisateur ou de votre mot de passe. Vous devez nous informer dans les meilleurs délais de toute violation de confidentialité ou utilisation non autorisée de votre nom d’utilisateur ou de votre mot de passe, ou de votre compte Services.

8.  Retour d’Expérience. Si vous nous procurez des idées, des propositions, des suggestions, des recommandations ou d’autres éléments (« Retour d’Expérience »), qu’ils soient en lien avec les Services ou autres, Spring et ses sociétés affiliées sont libres d’utiliser et de divulguer le Retour d’Expérience à leur seule discrétion sans aucune obligation ou restriction de quelque nature qu’elle soit, y compris la création et la distribution de tout produit ou service qui incorpore le Retour d’Expérience, sans devoir vous payer de redevances. Par les présentes, vous nous cédez, à titre gratuit et exclusif, dans le monde entier et pour toute la durée de protection légale, au fur et à mesure qu’ils sont créés, tous les droits de propriété intellectuelle (y compris, mais sans s’y limiter, les droits d’auteur, les copyrights, les marques, les brevets, les dessins, les modèles enregistrés ou non, droits des créateurs de bases de données, logiciels, code source, code objet et documentation connexe, les droits relatifs aux topographies de semi-conducteurs, savoir-faire, secrets industriels et de fabrication et données confidentielles, et tous les autres droits de propriété intellectuelle ou droits connexes (« Droits de Propriété Intellectuelle »), attachés ou susceptibles d’être attachés au Retour d’Expérience. En particulier, vous cédez à titre gratuit et exclusif, dans le monde entier et pour toute la durée de protection légale, tous les droits patrimoniaux d’auteur relatifs au Retour d’Expérience, au fur et à mesure que le Retour d’Expérience est créé, de sorte que vous ne disposiez d’aucun droit patrimonial sur le Retour d’Expérience. Cette cession de droits patrimoniaux est accordée pour toutes finalités, y compris, sans s’y limiter, à des fins professionnelles, commerciales, marketing, publicitaires, de promotion, de gestion, d’organisation, d’édition.

Les droits patrimoniaux cédés comprennent notamment, et sans limitation :

a)  Le droit de reproduction, incluant notamment le droit de reproduire ou de faire reproduire tout ou partie du Retour d’Expérience et des Droits de Propriété Intellectuelle, en tout ou partie, en autant d’exemplaires que nous le souhaitons, et sur tout support, en tous formats, langues et langages (informatique ou autre) et par tous procédés connus ou inconnus à ce jour, et à toutes fins.

b)    Le droit de représentation, comprenant notamment le droit de communiquer ou de faire communiquer au public le Retour d’Expérience et les Droits de Propriété Intellectuelle, en tout ou partie, en autant d’exemplaires que nous le souhaitons, sur tout support, en tous formats, langues et langages (informatique ou autre) et par tous procédés connus ou inconnus à ce jour et à toutes fins.

c)   Le droit de modifier, de réviser, de modifier, de changer, de traduire, d’adapter le Retour d’Expérience et les Droits de Propriété Intellectuelle, en totalité ou en partie, en autant de copies que nous le souhaitons, sur tout support, dans tous les formats, langues et langages (informatiques ou autres) et par tous les procédés connus ou inconnus à ce jour, et à toutes fins.

d)  Le droit de commercialiser, vendre, distribuer et promouvoir tous les produits reproduisant le Retour d’Expérience et les Droits de Propriété Intellectuelle et toute adaptation du Retour d’Expérience et des Droits de Propriété Intellectuelle par quelque moyen qu’il soit.

e)   Le droit d’utiliser et d’exploiter le Retour d’Expérience et les Droits de Propriété Intellectuelle et toute adaptation du Retour d’Expérience et des Droits de Propriété Intellectuelle dans le cadre de nos activités ou au profit de tiers de notre choix, à quelque titre que ce soit.

f)  Le droit de céder ou de concéder en licence tout ou partie des droits cédés par les présentes, à toute personne, société ou entité de notre choix, à titre gratuit ou onéreux.

g)     Le droit de déposer une ou plusieurs demande(s) auprès des autorités de propriété industrielle compétentes pour protéger le Retour d’Expérience et les Droits de Propriété Intellectuelle ou toute adaptation ou modification du Retour d’Expérience et des Droits de Propriété Intellectuelle, en France et à l’étranger, et notamment toute demande d’enregistrement d’un modèle ou d’une marque au niveau national, communautaire et/ou international.

À notre demande et à nos frais, vous signerez tous les documents et autres accords, et entreprendrez toutes les formalités que nous pourrions vous demander à tout moment, le cas échéant, afin de donner plein effet à la cession concernant le Retour d’Information et les Droits de Propriété Intellectuelle prévus par les présentes.

9.  Droits de Propriété Intellectuelle de Spring. Nous et nos concédants de licences sommes propriétaires du Site web, des Questionnaires et des autres Services. Sans préjudice de la section 6 et sauf autorisation expressément prévue par l’Accord, aucune partie du Site web ou des Questionnaires ne peut être reproduite, transmise, transcrite, stockée dans un système d’extraction, ou traduite dans une langue quelconque sous quelque forme que ce soit et par quelque moyen que ce soit sans l’autorisation écrite préalable de Spring. Sous réserve du respect de l’Accord, et uniquement pendant la durée pendant laquelle Spring vous autorise à utiliser les Services, vous pouvez visualiser une (1) copie de toute partie du Site web ou des Questionnaires auxquels nous vous donnons accès en vertu des présentes, sur un seul appareil, uniquement pour votre usage personnel et non commercial, et vous pouvez reproduire et divulguer à des tiers, tels que votre médecin ou autre professionnel de santé, votre assureur ou votre pharmacie, les résultats que vous avez obtenus en utilisant les Services (par exemple, le fichier PDF fourni par Spring avec les résultats de votre participation à un Questionnaire).

Tous les noms commerciaux, marques de commerce, marques de service et logos sur les Services sont la propriété de Spring ou de nos concédants de licence. Vous ne pouvez pas utiliser les noms commerciaux, les marques de commerce, les marques de service ou les logos de Spring en relation avec tout produit ou service qui n’est pas le nôtre, ou susceptible de causer de n’importe quelle manière une confusion. Rien de ce qui est contenu dans les Services ne doit être interprété comme accordant le droit d’utiliser des noms commerciaux, des marques de commerce, des marques de service ou des logos sans le consentement écrit préalable du propriétaire.

10. Contenu de tiers ; liens. Certaines fonctionnalités des Services peuvent permettre d’accéder à des données, des informations et des documents mis à disposition par des tiers (“Contenu(s) de tiers“), ou permettre l’acheminement ou la transmission de Contenus de tiers, y compris par le biais de liens. En utilisant cette fonctionnalité, vous nous demandez d’accéder, d’acheminer et de vous transmettre le Contenu de tiers concernés. Nous ne contrôlons pas, n’approuvons pas et ne sommes pas responsables du Contenu de tiers, y compris l’exactitude, l’intégrité, la qualité, la licéité, l’utilité ou la sécurité du Contenu de tiers, ou de tout droit de propriété intellectuelle y afférent. Certains Contenus de tiers peuvent, entre autres, être inexacts, trompeurs ou mensongers. Rien dans l’Accord ne pourra être considéré comme une déclaration

ou une garantie par Spring pour ce qui concerne tout Contenu de tiers. Nous n’avons aucune obligation de surveiller le Contenu de tiers, et nous pouvons bloquer ou désactiver l’accès à tout ou partie des Contenus de tiers par le biais des Services à tout moment. En outre, la mise à disposition de tout Contenu de tiers par le biais des Services ne signifie pas que nous approuvons ou que nous sommes affiliés à tout fournisseur de Contenu de tiers. La mise à disposition de tout Contenu de tiers ne crée aucune relation juridique entre vous et ce fournisseur. VOTRE UTILISATION DE CONTENU DE TIERS SE FAIT A VOS SEULS RISQUES ET EST SOUMISE A TOUTES LES CONDITIONS ET POLITIQUES SUPPLEMENTAIRES APPLICABLES A CES CONTENUS DE TIERS (TELLES QUE LES CONDITIONS DE SERVICE OU LES POLITIQUES DE CONFIDENTIALITE DES FOURNISSEURS DE CES CONTENUS TIERS).

11. GARANTIES. En cas de défaut de conformité des Services, les dispositions légales, notamment les garanties légales des contrats de contenus numériques et de services numériques s’appliquent. Spring est responsable des défauts de conformité des Services (articles L. 224- 25-17 à L. 224-25-23 du Code de la consommation) et des vices cachés dans les conditions prévues aux articles 1641 à 1649 du Code civil. Spring est tenu de remédier aux défauts de conformité des Services qui apparaissent au cours de la période durant laquelle ceux-ci sont fournis en vertu de l’Accord, dans les limites prévues par la loi. Le délai de garantie s’applique sans préjudice des articles 2224 et suivants du Code civil. Le point de départ de la prescription de l’action que vous bénéficiez en tant que consommateur est le jour où vous avez connaissance du défaut de conformité.

Lors de l’introduction d’une action pour défaut de conformité :

·         Spring doit remédier au défaut de mise en conformité sans retard injustifié. Nous pouvons refuser la mise en conformité si elle s’avère impossible ou entraîne des coûts disproportionnés, au regard notamment de l’importance du défaut de conformité et de la valeur du contenu numérique ou des services en l’absence du défaut ;

·         Vous êtes dispensé de rapporter la preuve de l’existence du défaut de conformité des Services pendant un délai de douze (12) mois à compter de la fourniture des Services, sauf preuve contraire.

Si nous refusons ou si nous ne satisfaisons pas à votre demande de défaut de conformité alors que vous y auriez droit en vertu de la loi, (i) dans le cas prévu à l’article L. 224-25-19 du Code de la consommation, après mise en demeure préalable, vous pourrez poursuivre l’exécution forcée en nature de la demande de mise en conformité sollicitée conformément aux articles 1221 et suivants du Code civil ; ou (ii) dans les cas prévus à l’article L. 224-25-20 du Code de la consommation, si le défaut de conformité est si grave qu’il justifie que la résolution de l’Accord soit immédiate, vous pourrez choisir de résoudre l’Accord en nous en informant. A cet égard, nous vous restituerons tout contenu, autre que les données personnelles, fourni ou généré par vous lors de l’utilisation des Services.

Les droits et obligations prévus par la présente section sont sans préjudice de l’allocation de dommages-intérêts.

Bien que nous nous efforcions de maintenir le caractère actuel, l’intégrité et la sécurité des Services, nous ne garantissons pas que les Services sont ou resteront à jour, complets, corrects ou sécurisés, ou que l’accès aux Services sera ininterrompu. Les Services peuvent contenir des inexactitudes, des erreurs et des éléments qui violent ou contredisent l’Accord. En outre, des tiers peuvent venir altérer les Services sans y être autorisés. Si vous avez connaissance d’une telle altération, contactez-nous à l’adresse suivante : careteam@springhealth.com en décrivant cette altération et son emplacement sur les services.

12. Résiliation. L’Accord est en vigueur jusqu’à sa résiliation. Vous pouvez demander la résiliation du présent accord à tout moment en envoyant votre demande à l’adresse suivante : careteam@springhealth.com. Spring peut résilier ou suspendre de plein droit votre utilisation des Services si vous avez violé l’une de vos obligations en vertu de l’Accord. Lors d’une telle résiliation ou suspension, votre droit d’utiliser les Services cessera immédiatement, et Spring pourra, sans responsabilité envers vous ou un tiers, désactiver ou supprimer immédiatement votre nom d’utilisateur, votre mot de passe et votre compte, ainsi que tous les éléments associés, sans obligation de fournir un autre accès à ces éléments. Les sections 1, 2, 4 à 9, et 11 à 14 survivront à toute expiration ou résiliation du présent Accord.

13. Droit applicable ; juridiction. L’Accord est régi par le droit français et sera interprété conformément à celui-ci. Vous acceptez la compétence des tribunaux français conformément aux règles du Code de procédure civile et du Code de la consommation, ou, à votre discrétion exclusive, les tribunaux compétents du lieu d’établissement de Spring.

14. Informations ou Plaintes. Si vous avez une question ou une plainte concernant les Services, veuillez envoyer un e-mail à l’adresse suivante : careteam@springhealth.com Veuillez noter que les communications par e-mail ne sont pas nécessairement sécurisées ; par conséquent, vous ne devez pas inclure d’informations relatives aux cartes de crédit ou d’autres informations sensibles dans votre correspondance électronique avec nous.

15. Divers. L’Accord ne crée pas, et ne sera pas interprété comme créant une société de coentreprise, un contrat de travail, un mandat ou franchise entre vous et Spring. Si une disposition de l’Accord est jugée illégale, nulle ou inapplicable pour quelque raison que ce soit, cette disposition sera considérée comme détachable du présent Accord et n’affectera pas la validité et l’applicabilité des dispositions subsistantes. Vous ne pouvez pas céder, transférer ou concéder en sous-licence tout ou partie de vos droits ou obligations en vertu du présent Accord sans notre consentement exprès écrit et préalable. Nous pouvons céder, transférer ou accorder une sous-licence pour tout ou partie de nos droits ou obligations en vertu de l’Accord sans restriction dans la mesure où cela n’entraîne pas une réduction de vos droits ou une augmentation de vos obligations. Aucune renonciation par l’une ou l’autre des parties à une violation ou à un manquement aux termes des présentes ne sera considérée comme une renonciation à toute violation ou à tout manquement antérieur ou ultérieur. Aucun comportement ou usage commercial entre nous, ni aucune autre pratique commerciale ne sera considérée comme modifiant l’Accord. Tout titre de rubrique, de légende ou de section contenu dans les présentes est uniquement destiné à titre indicatif et, en aucun cas ne définit ni n’explique une section ou une disposition quelconque. Tous les termes définis au singulier auront la même signification lorsqu’ils seront utilisés au pluriel, le cas échéant et sauf indication contraire. Toute utilisation du terme “y compris” ou de ses variantes dans l’Accord sera interprétée comme si elle était suivie de l’expression “sans limitation”. Le présent accord, y compris les termes et conditions qui y sont incorporés, constitue l’intégralité de l’Accord entre vous et Spring concernant l’objet des présentes, et remplace tous les accords ou conventions écrites ou orales antérieurs ou contemporaines entre vous et Spring concernant cet objet. Les notifications qui vous sont adressées (y compris les notifications de modification de l’Accord) peuvent être publiées, y compris via des liens, sur les Services ou notifiées par e-mail, ou par courrier postal, ou comme l’exige la loi applicable. Sans s’y limiter, une version imprimée du présent Accord et toute notification donnée sous forme électronique sera admissible dans les procédures judiciaires ou administratives sur la base ou en lien avec l’Accord dans la même mesure et dans les mêmes conditions que d’autres documents et registres commerciaux initialement générés et conservés sous forme imprimée. Spring ne sera pas responsable de tout manquement à une quelconque obligation dû à une cause indépendante de sa volonté.

16. Conditions spécifiques à Apple. En plus de votre accord aux termes et conditions qui précèdent, et nonobstant toute disposition contraire dans les présentes, les dispositions suivantes s’appliquent à votre utilisation de toute version de toute Application compatible avec le système d’exploitation iOS d’Apple Inc. (“Apple“). Apple n’est pas partie à l’Accord et n’est ni propriétaire ni responsable des Applications. Apple n’accorde aucune garantie sur les Applications sauf, le cas échéant, le remboursement du prix d’achat de celles-ci. Apple n’est pas responsable de la maintenance ou d’autres services d’assistance pour les Applications et ne sera pas responsable d’une quelconque réclamation, préjudice, responsabilité, dommage, coût ou dépense concernant les Applications, y compris toute réclamation de tiers concernant la responsabilité du produit, les réclamations selon lesquelles les Applications ne sont pas conformes à toute exigence légale ou réglementaire applicable, les réclamations découlant de la protection des consommateurs ou d’une législation similaire, et les réclamations concernant la violation des droits de propriété intellectuelle. Toute demande ou plainte relative à l’utilisation des Applications, y compris celles relatives aux droits de propriété intellectuelle, doit être adressée à Spring conformément à la section “Informations ou plaintes” ci-dessus. La licence qui vous a été accordée par les présentes est limitée à une licence non transférable d’utilisation des Applications sur un produit de marque Apple qui utilise le système d’exploitation iOS d’Apple et qui vous appartient ou est contrôlé par vous, ou autrement tel qu’autorisé par les Conditions générales d’utilisation des sites web prévues dans les conditions de service de l’App Store d’Apple alors en vigueur. En outre, vous devez vous conformer aux conditions de tout contrat tiers qui vous est applicable lorsque vous utilisez les Applications, tel que votre contrat de service de données sans fil. Apple et les filiales d’Apple sont des tiers bénéficiaires du présent Accord et, dès votre acceptation des termes et conditions de l’Accord, auront le droit (et seront réputés avoir accepté le droit) d’appliquer l’Accord à votre encontre en tant que tiers bénéficiaire

; nonobstant ce qui précède, le droit de Spring de conclure, d’annuler ou de résilier toute modification, renonciation ou règlement en vertu du présent Accord n’est pas soumis au consentement d’un tiers.

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Terms of Service

LAST UPDATED: DECEMBER 17, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or

therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy or timeliness of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by giving you at least 30 days notice of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes. We may also without liability,  modify or discontinue all or part of the Services (including access to the Services via any third- party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, provide you with prior notice of such changes, as outlined above. If you do not agree with the changes to the Agreement or the Services, you should cease using the Services and terminate the Agreement in accordance with section 14, below.

4.    Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. You should check the current version of this Agreement each time you use the Services.

5.    Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy and does not form part of the terms agreed with you.

6.    Jurisdictional Issues. The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. Within the limits permitted by law, especially, in compliance with the rules and obligations set out in the Geoblocking Regulation (EU) 2018/302, we may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

7.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing

any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

8.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services account.

9.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including,

without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assignees and licensees, all moral rights you may have in or to the Feedback.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

10.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

11.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third- Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider.

12.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL

WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

13.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services upon 7 days’ notice (except in circumstances where you have committed a serious breach of the Agreement which is not capable of remedy in which case no notice will be provided). Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 21 will survive any expiration or termination of this Agreement. You may contact careteam@springehalth.com to request to terminate Services.

14.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law. In case this Agreement is concluded with a consumer with habitual residence in Germany, the laws of the State of New York, U.S.A. shall apply only to the extent that the consumer is not deprived of the protection by mandatory provisions of the law of the country in which the consumer has his habitual residence. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts. This shall not apply if this Agreement is concluded with a consumer with habitual residence in Germany. In this case the consumer may bring proceedings in the courts of the place where the consumer is domiciled.

15.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

16.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default.

Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

17.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

18.    Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Nutzungsbedingungen

ZULETZT AKTUALISIERT: 17 DEZEMBER 2021

Bitte lesen Sie diese Nutzungsbedingungen (“Vereinbarung”) sorgfältig durch. Indem Sie auf den Mechanismus klicken, der dazu dient Ihr Einverständnis mit der Vereinbarung zu bestätigen, klicken, erklären Sie sich mit dieser Vereinbarung einverstanden. Wenn Sie mit dieser Vereinbarung nicht einverstanden sind, klicken Sie nicht auf den Mechanismus zur Bestätigung der Vereinbarung und installieren Sie die Dienste nicht, greifen Sie nicht darauf zu und nutzen Sie diese auch nicht anderweitig, weder ganz noch teilweise.

Diese Vereinbarung besteht zwischen Ihnen und Spring Care, Inc. (“Spring” oder “wir”) bezüglich Ihrer Nutzung (einschließlich des Zugriffs auf) (1) der Spring-Website, derzeit abrufbar unter www.springhealth.com (zusammen mit allen darin verfügbaren Inhalten, Materialien und Diensten und Nachfolge-Websites, die “Webseite”), (2) der Software-Anwendungen, die wir zur Nutzung auf oder über Computer und mobile Geräte zur Verfügung stellen (“Apps”), (3) der Quizze, Tests und Fragebögen (und deren Ergebnisse), die wir auf oder über die Webseite oder Apps zur Verfügung stellen (“Fragebögen”) und (iv) der Spring-Verbindungsdienste, um mit Psychologen, Coaches und Sozialarbeitern in Kontakt zu treten (alle vorstehenden Punkte zusammen sind die “Dienste”). Diese Vereinbarung bezieht hiermit alle zusätzlichen Bestimmungen und Bedingungen ein, die von Spring über die Dienste veröffentlicht oder Ihnen anderweitig von Spring zur Verfügung gestellt werden, sowie alle Dienste, die Ihnen von medizinischen Fachgesellschaften unter der Marke Spring (z . B. Spring Medical Care, P.C.) zur Verfügung gestellt werden, einschließlich, aber nicht beschränkt auf die Datenschutzerklärung von Spring, die Vereinbarung über elektronische Kommunikation, die Zustimmung zur Erhebung von Gesundheitsdaten und die Zustimmung zu den Diensten. Ihre Nutzung der Dienste unterliegt dieser Vereinbarung, unabhängig davon, wie Sie auf die Dienste zugreifen, z. B. über das Internet, über Wireless Access Protocol (allgemein als “WAP” bezeichnet), über ein Mobilfunknetz oder auf andere Weise.

BITTE LESEN SIE DIESE VEREINBARUNG SORGFÄLTIG DURCH, UM SICHERZUSTELLEN, DASS SIE JEDE BESTIMMUNG VERSTEHEN. DIESE VEREINBARUNG ENTHÄLT WICHTIGE INFORMATIONEN ÜBER IHRE GESETZLICHEN RECHTE, RECHTSMITTEL UND VERPFLICHTUNGEN, EINSCHLIESSLICH VERSCHIEDENER EINSCHRÄNKUNGEN UND AUSSCHLÜSSE VON SCHADENSERSATZANSPRÜCHEN GEGENÜBER SPRING UND ENTSCHÄDIGUNGSVERPFLICHTUNGEN, DIE SIE SPRING GEGENÜBER HABEN.

1                    Spring bietet keine medizinische Beratung an. Die Dienste, insbesondere, aber ohne Einschränkung auf die Fragebögen und die Ergebnisse der Fragebögen, werden von Spring und seinen Lizenzgebern ausschließlich zu Informationszwecken bereitgestellt. Die Dienste und alle Daten, Informationen oder Ergebnisse, die auf, über oder durch die Dienste bereitgestellt werden, sind (a) nicht als medizinischer oder psychotherapeutischer Rat oder als Anleitung für medizinische oder psychotherapeutische Diagnosen oder Behandlungen gedacht, (b) nicht dazu gedacht, vollständig zu sein oder die persönliche Beratung durch einen qualifizierten Gesundheitsexperten zu ersetzen, und (c) kein Ersatz für den Rat Ihres Arztes oder eines anderen qualifizierten Gesundheitsexperten. Sie sollten immer den Rat Ihres Arztes oder eines anderen qualifizierten Gesundheitsexperten einholen, wenn es um Daten, Informationen oder Ergebnisse geht, die von den Diensten zur Verfügung gestellt werden, oder um Fragen, die Sie in Bezug auf einen gesundheitlichen oder medizinischen Zustand haben, und Sie dürfen niemals den professionellen medizinischen Rat Ihres Arztes oder eines anderen qualifizierten Gesundheitsexperten aufgrund von Daten, Informationen oder Ergebnissen, die auf, durch oder durch die Dienste zur Verfügung gestellt werden, missachten, vermeiden oder verzögern. Sie

erkennen an, dass einige Inhalte (wie unten definiert) zwar von Personen aus dem psychologischen oder medizinischen Bereich bereitgestellt werden können, die Bereitstellung solcher Inhalte jedoch keine professionelle medizinische/psychotherapeutische Patientenbeziehung begründet und keine medizinische oder psychotherapeutische Meinung, Beratung, Diagnose oder Behandlung darstellt, sondern ausschließlich zu Informationszwecken bereitgestellt wird. “Inhalt” bezeichnet Texte, Daten, Grafiken, Bilder, Fotos, Videos, Audiodateien, Informationen, Vorschläge, Anleitungen, Inhalte und andere Materialien, die auf der Webseite bereitgestellt, verfügbar gemacht oder anderweitig gefunden werden. Der Inhalt ist nicht dazu gedacht, andere diagnostische oder therapeutische Dienstleistungen zu ersetzen oder zu beseitigen. Das Vertrauen in den Inhalt erfolgt ausschließlich auf eigenes Risiko. DURCH DIE NUTZUNG DER WEBSEITE ODER DER DARIN ENTHALTENEN INHALTE ENTSTEHT KEINE LIZENZIERTE PROFESSIONELLE MEDIZINISCHE ODER PSYCHOTHERAPEUTISCHE PATIENTENBEZIEHUNG, UNABHÄNGIG DAVON, OB DIESE INHALTE DURCH DIE NUTZUNG DER WEBSEITE ODER DURCH ANDERE MITTEILUNGEN BEREITGESTELLT WERDEN.

2                    Produkte. Die Dienste können auf bestimmte nicht-medizinische und nicht- psychotherapeutische Waren oder Dienstleistungen (zusammenfassend als “Produkte” bezeichnet) verweisen, einschließlich der Bereitstellung von Listen, Beschreibungen und Bildern von Produkten sowie Verweisen und Links zu Produkten, unabhängig davon, ob diese Produkte von Spring oder von Dritten bereitgestellt werden. Sofern von Spring im jeweiligen Kontext nicht ausdrücklich anders angegeben, bedeuten solche Verweise nicht, dass wir ein Produkt befürworten oder mit dem Anbieter eines solchen Produkts verbunden sind. Es liegt in Ihrer Verantwortung, sich über alle geltenden lokalen, provinziellen, bundesstaatlichen und ausländischen Gesetze (einschließlich Bestimmungen zum Mindestalter) in Bezug auf den Besitz, die Nutzung und den Kauf von Produkten zu informieren und diese einzuhalten.

3                    Änderungen. Wir können diese Vereinbarung ändern, um Änderungen an unseren Diensten widerzuspiegeln, z. B. wenn wir neue Dienste, Funktionen oder Technologien hinzufügen oder Teile davon entfernen, oder aus rechtlichen oder regulatorischen Gründen, insbesondere um Missbrauch oder Schaden zu verhindern. Wenn wir diese Vereinbarung ändern, werden wir Sie schriftlich oder per E-Mail über solche Änderungen informieren, auch durch Veröffentlichung einer überarbeiteten Vereinbarung über die Dienste. Solche Änderungen gelten nicht für Streitigkeiten zwischen Ihnen und uns, die vor dem Datum entstanden sind, an dem wir die überarbeitete Vereinbarung, die solche Änderungen enthält, veröffentlicht oder Sie anderweitig über solche Änderungen informiert haben.

Wenn Sie solchen Änderungen nicht innerhalb von sechs (6) Wochen nach Erhalt der Mitteilung zustimmen, gehen wir davon aus, dass Sie den vorgeschlagenen Änderungen widersprechen. In jedem Fall werden wir in unserer Mitteilung auf Ihr Widerspruchsrecht gegen Änderungen und die Rechtsfolgen hinweisen. Die Legende “ZULETZT AKTUALISIERT” oben zeigt an, wann diese Vereinbarung zuletzt geändert wurde.

4                    Über die Dienste übermittelte Informationen. Die von Ihnen über die Dienste übermittelten Informationen und personenbezogenen Daten unterliegen der Datenschutzerklärung von Spring, die Sie unter https://care.springhealth.com/privacy finden (die “Datenschutzerklärung”). Sie dürfen nur Informationen in Verbindung mit den Diensten bereitstellen, die korrekt und vollständig sind, und Sie werden diese Informationen bei Bedarf unterhalten und aktualisieren.

5                    Gerichtsbarkeitsbezogene Fragen. Die Dienste werden von den Vereinigten Staaten aus kontrolliert, gehostet und betrieben. Die Dienste sind möglicherweise nicht für die Nutzung in einigen Ländern außerhalb der USA geeignet oder verfügbar. Sie müssen die Dienste in Übereinstimmung mit allen anwendbaren Gesetzen, Regeln und Vorschriften nutzen. Wir sind

berechtigt, die Verfügbarkeit der Dienste jederzeit ganz oder teilweise auf eine Person, ein geografisches Gebiet oder eine Gerichtsbarkeit unserer Wahl zu beschränken, sofern eine solche Beschränkung der Verfügbarkeit der Dienste aufgrund von Schutzmaßnahmen, höherer Gewalt oder ähnlichen Notfällen erforderlich ist. Einige Gerichtsbarkeiten gewähren den Einwohnern oder Bürgern dieser Gerichtsbarkeiten besondere Rechte. Wie Sie diese Rechte ausüben können, entnehmen Sie bitte der Datenschutzerklärung.

6                    Verhaltensregeln. In Verbindung mit den Diensten werden Sie nicht (und werden Dritte nicht dazu ermutigen): die Dienste für einen anderen Zweck (einschließlich betrügerischer oder anderweitig unerlaubter oder ungesetzlicher Zwecke) als den beabsichtigten Zweck der Dienste nutzen; Informationen über Nutzer der Dienste sammeln oder erfassen; den Betrieb der Dienste oder der Server oder Netzwerke, die zur Bereitstellung der Dienste verwendet werden, stören oder unterbrechen, einschließlich durch Hacken oder Verunstalten eines Teils der Dienste, oder gegen Anforderungen, Verfahren oder Richtlinien solcher Server oder Netzwerke verstoßen; die Nutzung der Dienste durch andere Personen einschränken oder verhindern; Teile der Dienste (oder deren Nutzung) kopieren, aufzeichnen, vervielfältigen, modifizieren, anpassen, übersetzen, abgeleitete Werke schaffen, verkaufen, vermieten, verleasen, verleihen, teilen, vertreiben oder anderweitig verwerten, es sei denn, dies ist hier ausdrücklich gestattet, ohne die ausdrückliche vorherige schriftliche Zustimmung von Spring (dies beinhaltet ein ausdrückliches Verbot in Bezug auf das Aufzeichnen, Aufnehmen und/oder Fotografieren in jeglichem Format (z. B. Video, Audio usw.) von Beratungssitzungen, die durch die Nutzung der Dienste durchgeführt wurden, durch Sie und/oder Dritte); Teile der Dienste zurückentwickeln, dekompilieren oder disassemblieren, es sei denn, eine solche Einschränkung ist durch geltendes Recht ausdrücklich untersagt; jegliche Urheberrechts-, Marken- oder sonstiger Eigentumsrechtsvermerke von den Diensten entfernen; jegliche Teile der Dienste manipulieren oder spiegeln, oder jegliche Teile der Dienste anderweitige in ein Produkt oder eine Dienstleistung einbinden ohne die ausdrückliche vorherige schriftliche Zustimmung von Spring. Inhalte der Dienste systematisch herunterladen und speichern; Roboter, Spider, Such-

/Retrieval-Anwendungen oder andere manuellen oder automatischen Geräten zum Abrufen, Indexieren, “Scrapen”, “Data-Mining” oder anderweitigem Sammeln von Inhalten der Dienste verwenden, oder die Navigationsstruktur oder Darstellung der Dienste reproduzieren der umgehen ohne die ausdrückliche vorherige schriftliche Zustimmung von Spring; Materialien über oder in Verbindung mit den Diensten veröffentlichen, übertragen oder anderweitig verfügbarmachen, die: (a) bedrohlich, belästigend, erniedrigend, hasserfüllt oder einschüchternd sind oder sein können oder in sonstiger Weise die Rechte und die Würde anderer nicht respektieren; (b) diffamierend, verleumderisch oder in sonstiger Weise unerlaubt sind oder sein können; (c) betrügerisch, falsch sind oder sein können oder in sonstiger Weise darauf abzielen, die Dienste oder die Nutzung der Dienste zu manipulieren, zu verzerren, irrezuführen, falsch darzustellen, zu verfälschen oder zu stören (z. B. in Bezug auf die von den Diensten bereitgestellten Fragebögen und Ergebnisse); (d) obszön, unanständig, pornografisch oder in sonstiger Weise zu beanstanden sind; (e) urheberrechtlich, markenrechtlich, geschäftsgeheimnisrechtlich, öffentlichkeitsrechtlich, datenschutzrechtlich oder anderweitig geschützt sind, ohne die ausdrückliche vorherige schriftliche Zustimmung des jeweiligen Berechtigten; Viren, Würmer, Trojaner, Easter Eggs, Zeitbomben, Spionagesoftware, Ransomware oder andere Computercodes, Dateien oder Programme, die potenziell schädlich oder invasiv sind oder dazu bestimmt sind, den Betrieb von Hardware, Software oder Geräten zu beschädigen oder zu entziehen oder deren Nutzung zu überwachen, über die Dienste oder in Verbindung mit ihnen veröffentlichen, übertragen oder anderweitig verfügbar machen.

7                    Registrierung; Benutzernamen und Passwörter. Um die Dienste ganz oder teilweise nutzen zu können, müssen Sie sich möglicherweise registrieren. Wir können einen Benutzernamen, ein Passwort oder andere Informationen, die Sie uns bei der Registrierung zur Verfügung stellen, ablehnen oder verlangen, dass Sie diese ändern. Ihr Benutzername und Ihr Kennwort sind nur

für Ihren persönlichen Gebrauch bestimmt und sollten vertraulich behandelt werden; Sie sind für jede Nutzung oder jeden Missbrauch Ihres Benutzernamens oder Kennworts verantwortlich, wenn Sie ein Verschulden trifft, und Sie müssen uns unverzüglich über jede Verletzung der Vertraulichkeit oder unbefugte Nutzung Ihres Benutzernamens oder Kennworts oder Ihres Kontos für die Dienste informieren, nachdem Sie von einer solchen Verletzung der Vertraulichkeit und/oder unbefugten Nutzung erfahren haben.

8                    Feedback. Wenn Sie uns Ideen, Vorschläge, Anregungen, Empfehlungen oder andere Materialien (“Feedback”) zur Verfügung stellen, sei es im Zusammenhang mit den Diensten oder anderweitig, steht es Spring und den mit uns verbundenen Unternehmen frei, das Feedback nach eigenem Ermessen und ohne jegliche Verpflichtungen oder Einschränkungen zu nutzen und offenzulegen, jedoch vorbehaltlich der geltenden Datenschutzgesetze, einschließlich der Erstellung und des Vertriebs von Produkten oder Diensten, die das Feedback enthalten, ohne dass Sie dafür eine Vergütung erhalten.

9                    Spring’s Eigentumsrechte. Wir und unsere Lizenzgeber sind Eigentümer der Webseite, der Fragebögen und anderer Dienste, die durch Eigentumsrechte und Gesetze geschützt sind. Ohne Einschränkung von Ziffer 6 und sofern nicht ausdrücklich durch diese Vereinbarung gestattet, darf kein Teil der Webseite oder der Fragebögen ohne vorherige schriftliche Genehmigung von Spring in irgendeiner Form vervielfältigt, übertragen, umgeschrieben, in einem Datenabrufsystem gespeichert oder in eine andere Sprache übersetzt werden. Unter der Voraussetzung, dass Sie diese Vereinbarung einhalten, und nur solange Sie von Spring die Erlaubnis erhalten, die Dienste zu nutzen, dürfen Sie eine (1) Kopie eines beliebigen Teils der Webseite oder der Fragebögen, zu denen wir Ihnen im Rahmen dieser Vereinbarung Zugang gewähren, auf einem Einzelgerät ausschließlich für Ihren persönlichen, nicht-kommerziellen Gebrauch ansehen und Sie dürfen die Ergebnisse Ihrer Nutzung der Dienste (z. B. die PDF- Datei, die Ihnen Spring mit den Ergebnissen Ihrer Teilnahme an einem Fragebogen zur Verfügung stellt) vervielfältigen und an Dritte weitergeben, wie z. B. an Ihren Arzt oder einen anderen Gesundheitsexperten, einen Versicherungsanbieter oder eine Apotheke.

Die von uns zur Verfügung gestellte App wird den Endnutzern von Spring gemäß den geltenden Bedingungen zur Verfügung gestellt. Unter der Voraussetzung, dass Sie diese Vereinbarung einhalten, und nur solange Sie von Spring die Erlaubnis erhalten, die App zu nutzen, gestatten wir Ihnen hiermit auf begrenzter, nicht ausschließlicher, widerruflicher, nicht übertragbarer und nicht unterlizenzierbarer Basis die Installation und Nutzung der App auf einem Computer oder Mobilgerät, das Sie besitzen oder kontrollieren, in Übereinstimmung mit der Dokumentation der App und nur für den vorgesehenen Zweck der App. Wenn Sie eine der Bedingungen dieser Vereinbarung nicht einhalten, müssen Sie die Nutzung der App sofort einstellen und die App von Ihrem Computer oder Mobilgerät entfernen (d. h. deinstallieren und löschen).

Wir werden die App jederzeit aktualisieren (u.a. die Behebung von Fehlern, das Hinzufügen oder Verbessern von Funktionen, die Änderung der Benutzeroberfläche oder des Erscheinungsbildes oder die Herausgabe neuer Versionen). Wir werden Sie über alle Aktualisierungen der App informieren. Die App kann jedoch solche Aktualisierungen von Zeit zu Zeit automatisch herunterladen und installieren. Wenn Sie keine automatischen Updates erhalten möchten, können Sie die Installation solcher automatischen Updates verhindern, indem Sie die entsprechenden Einstellungen in Ihrem Gerät vornehmen. Diese Vereinbarung gilt für alle von uns bereitgestellten Updates, die die App ersetzen oder ergänzen, es sei denn, wir stellen eine separate Lizenz mit einem Upgrade bereit (in diesem Fall gilt diese Lizenz).

Alle Markennamen, Warenzeichen, Dienstleistungsmarken und Logos auf den Diensten sind Eigentum von Spring oder unseren Lizenzgebern. Sie sind nicht berechtigt, die Handelsnamen, Marken, Dienstleistungsmarken oder Logos von Spring in Verbindung mit Produkten oder

Dienstleistungen zu verwenden, die nicht von Spring stammen, oder in einer Weise, die zu Verwechslungen führen könnte. Nichts in den Diensten ist so auszulegen, dass ein Recht zur Verwendung von Markennamen, Warenzeichen, Dienstleistungsmarken oder Logos ohne die ausdrückliche vorherige schriftliche Zustimmung des Eigentümers gewährt wird.

10                Materialien von Dritten; Links. Bestimmte Funktionen der Dienste können den Zugang zu Daten, Informationen und Materialien ermöglichen, die von Dritten zur Verfügung gestellt werden (“Materialien Dritter”), oder die Weiterleitung oder Übertragung solcher Materialien Dritter ermöglichen, auch über Links. Durch die Nutzung solcher Funktionen weisen Sie uns an, auf die entsprechenden Materialien Dritter zuzugreifen, sie weiterzuleiten und an Sie zu übertragen. Wir haben weder Kontrolle über die Materialien Dritter, noch befürworten wir sie, noch sind wir für sie verantwortlich, einschließlich der Genauigkeit, Integrität, Qualität, Rechtmäßigkeit, Nützlichkeit oder Sicherheit der Materialien Dritter oder der darin enthaltenen geistigen Eigentumsrechte, es sei denn, wir haben Kenntnis von rechtswidrigen Inhalten. Bestimmte Materialien von Drittanbietern können unter anderem ungenau, irreführend oder trügerisch sein. Keine der Bestimmungen dieser Vereinbarung gilt als Zusicherung oder Garantie von Spring in Bezug auf Materialien Dritter. Wir sind generell nicht verpflichtet, Materialien Dritter zu überwachen, können jedoch jederzeit den Zugang zu Materialien Dritter (ganz oder teilweise) über die Dienste sperren oder deaktivieren, wenn wir Kenntnis von rechtswidrigen Inhalten erlangen. Darüber hinaus bedeutet die Verfügbarkeit von Materialien Dritter über die Dienste nicht, dass wir den Anbieter dieser Materialien befürworten oder mit ihm verbunden sind, und es entsteht durch diese Verfügbarkeit auch kein Rechtsverhältnis zwischen Ihnen und einem solchen Anbieter.

11                Haftungsbegrenzung.

a)                  Keine Bestimmung dieser Vereinbarung schließt die Haftung von Spring, den mit ihr verbundenen Unternehmen oder ihren gesetzlichen Vertretern und Erfüllungsgehilfen

(i)   für Tod, Körperverletzung oder sonstige Gesundheitsschäden, (ii) bei arglistiger Täuschung, (iii) bei Vorsatz oder grober Fahrlässigkeit, (iv) im Falle einer Garantieverpflichtung oder (v) im Falle von Haftungspflichten nach dem Produkthaftungsgesetz oder (vi) nach Maßgabe dieser Vereinbarung aus.

b)                  Spring und seine gesetzlichen Vertreter, seine verbundenen Unternehmen und seine Erfüllungsgehilfen haften für einfache Fahrlässigkeit nur im Falle der Verletzung einer vertragswesentlichen Pflicht. Vertragswesentliche Pflichten sind solche Grundpflichten, die das Wesen eines Vertragsverhältnisses ausmachen, die für den Abschluss des Vertragsverhältnisses maßgeblich waren und auf deren Erfüllung Sie vertrauen dürfen. Bei leicht fahrlässiger Verletzung solcher Hauptleistungspflichten ist die Haftung auf den vertragstypischen, vorhersehbaren Schaden begrenzt.

12                Freistellung. Sie erklären sich damit einverstanden, Spring und die verbundenen Unternehmen von allen Ansprüchen, Verlusten, Kosten und Ausgaben (einschließlich Anwaltskosten) freizustellen, die sich aus oder im Zusammenhang mit (a) Ihrer Nutzung der Dienste oder Ihren Aktivitäten in Verbindung mit den Diensten (einschließlich der Fragebögen und deren Ergebnisse) und (b) einem Verstoß oder angeblichen Verstoß gegen diese Vereinbarung durch Sie ergeben, sofern diese Ansprüche, Verluste, Kosten und Ausgaben auf Ihr vorsätzliches oder fahrlässiges Handeln zurückzuführen sind.

13                Kündigung.

a)                  Diese Vereinbarung ist bis zu ihrer Kündigung gültig. Jede Partei hat das Recht, diese Vereinbarung in Übereinstimmung mit dem geltenden Recht zu kündigen. Das Recht

jeder Partei zur Kündigung aus wichtigem Grund gemäß Abschnitt 13b) bleibt hiervon unberührt.

b)                  Spring und Sie können diese Vereinbarung jederzeit und ohne Vorankündigung aus wichtigem Grund kündigen. Ein wichtiger Grund zur Kündigung liegt vor, wenn Umstände vorliegen, die eine weitere Zusammenarbeit der Parteien für die kündigende Partei unzumutbar machen würden. Besteht der wichtige Grund in der Verletzung einer Pflicht aus dieser Vereinbarung, ist die Kündigung erst nach erfolglosem Ablauf einer zur Abhilfe gesetzten Frist bzw. nach erfolgloser Abmahnung (je nach Fall) zulässig.

c)                  Bei einer Kündigung erlischt Ihr Recht zur Nutzung der Dienste sofort, und Spring ist berechtigt, Ihren Benutzernamen, Ihr Passwort und Ihr Konto sowie alle damit verbundenen Materialien sofort zu deaktivieren oder zu löschen, ohne dass Sie verpflichtet sind, einen weiteren Zugang zu diesen Materialien zu gewähren. Die Abschnitte 1, 2, 4, 5 und 8 bis 19 gelten auch nach Ablauf oder Kündigung dieser Vereinbarung.

14                Anwendbares Recht; Gerichtsstand. Diese Vereinbarung unterliegt den Gesetzen des Staates New York, U.S.A., und wird in Übereinstimmung mit diesen ausgelegt, ohne Berücksichtigung der Grundsätze des Kollisionsrechts. Wird diese Vereinbarung mit einem Verbraucher mit gewöhnlichem Aufenthalt in Deutschland geschlossen, gilt das Recht des Staates New York, U.S.A. nur insoweit, als nicht der Schutz durch zwingende Bestimmungen des Rechts des Staates, in dem der Verbraucher seinen gewöhnlichen Aufenthalt hat, entzogen wird. Sie erklären sich mit der ausschließlichen Zuständigkeit der Bundes- und Staatsgerichte in New York, New York, U.S.A., einverstanden und verzichten auf jegliche Einwände gegen die Zuständigkeit, den Gerichtsstand oder den ungeeigneten Gerichtsstand dieser Gerichte. Dies gilt nicht, wenn diese Vereinbarung mit einem Verbraucher mit gewöhnlichem Aufenthalt in Deutschland geschlossen wird. In diesem Fall kann der Verbraucher vor den Gerichten des Ortes klagen, an dem er seinen Wohnsitz hat.

15                Filter. Wir weisen Sie darauf hin, dass im Handel Jugendschutzmaßnahmen (z. B. Computerhardware, Software oder Filterdienste) erhältlich sind, die Ihnen dabei helfen können, den Zugang zu jugendgefährdendem Material zu beschränken. Informationen zu den aktuellen Anbietern solcher Schutzmaßnahmen finden Sie bei OnGuard Online (http://onguardonline.gov/). Bitte beachten Sie, dass Spring keine der auf diesen Seiten aufgeführten Produkte oder Dienstleistungen unterstützt.

16                Informationen oder Beschwerden. Wenn Sie eine Frage oder Beschwerde zu den Diensten haben, senden Sie bitte eine E-Mail an careteam@springhealth.com. Bitte beachten Sie, dass die Kommunikation per E-Mail nicht unbedingt sicher ist; dementsprechend sollten Sie in Ihrer E-Mail-Korrespondenz mit uns keine Kreditkarteninformationen oder andere sensible Daten angeben.

17                Sonstiges.

a)                  Diese Vereinbarung begründet keine Partnerschaft, kein Joint Venture, keine Arbeitgeber-Arbeitnehmer-, Agentur- oder Franchisegeber-Franchisenehmer- Beziehung zwischen Ihnen und Spring und ist auch nicht so auszulegen.

b)                  Sollte sich eine Bestimmung dieser Vereinbarung als ungültig erweisen, so berührt dies nicht die Gültigkeit der Vereinbarung als Ganzes.

c)                  Sie sind nicht berechtigt, Ihre Rechte oder Pflichten aus dieser Vereinbarung ohne unsere ausdrückliche vorherige schriftliche Zustimmung abzutreten, zu übertragen oder unterzulizenzieren, wobei diese Zustimmung nicht unangemessen verweigert werden darf.

d)                  Wir sind berechtigt, unsere Rechte und Pflichten aus dieser Vereinbarung ganz oder teilweise abzutreten, zu übertragen oder unterzulizenzieren. Sie haben das Recht, von der Vereinbarung zurückzutreten, falls eine solche Abtretung, Übertragung oder Unterlizenzierung der Vereinbarung durch Spring wirksam wird.

e)                  Der Verzicht einer der Parteien auf einen Verstoß oder eine Leistungsstörung gilt nicht als Verzicht auf einen vorhergehenden oder nachfolgenden Verstoß oder eine Leistungsstörung.

f)                    Weder ein Geschäftsgang noch ein Verhalten zwischen Ihnen und uns noch irgendwelche Handelspraktiken können als Änderung dieser Vereinbarung angesehen werden.

g)                  Überschriften, Titel oder Abschnittsbezeichnungen dienen nur der Übersichtlichkeit und definieren oder erläutern in keiner Weise einen Abschnitt oder eine Bestimmung. Alle Begriffe, die in der Einzahl definiert sind, haben die gleiche Bedeutung, wenn sie in der Mehrzahl verwendet werden, sofern dies angemessen ist und nichts anderes angegeben wird. Jede Verwendung des Begriffs “einschließlich” oder Abwandlungen davon in dieser Vereinbarung ist so auszulegen, als ob der Ausdruck “ohne Einschränkung” folgen würde.

h)                  Diese Vereinbarung, einschließlich aller hierin enthaltenen Bestimmungen und Bedingungen, stellt die gesamte Vereinbarung zwischen Ihnen und Spring in Bezug auf den Vertragsgegenstand dar und ersetzt alle früheren oder gleichzeitigen schriftlichen oder mündlichen Vereinbarungen oder Absprachen zwischen Ihnen und Spring in Bezug auf diesen Vertragsgegenstand.

i)                    Mitteilungen an Sie (einschließlich Mitteilungen über Änderungen dieser Vereinbarung) können durch Aushang in den Diensten oder per E-Mail (jeweils auch über Links) oder auf dem Postweg erfolgen, oder wie es das geltende Recht vorschreibt.

j)                    Ohne Einschränkung ist eine gedruckte Version dieser Vereinbarung und jeder Mitteilung, die in elektronischer Form erfolgt, in Gerichts- oder Verwaltungsverfahren, die auf dieser Vereinbarung beruhen oder sich auf diese beziehen, im gleichen Umfang und unter den gleichen Bedingungen zulässig wie andere Geschäftsdokumente und Aufzeichnungen, die ursprünglich in gedruckter Form erstellt und aufbewahrt wurden.

k)                  Spring haftet nicht für die Nichterfüllung von Verpflichtungen aufgrund von Ursachen, die außerhalb seiner Kontrolle liegen, es sei denn, das geltende Recht sieht etwas anderes vor.

18                Apple-spezifische Bedingungen. Zusätzlich zu Ihrer Zustimmung zu den vorstehenden Bedingungen und ungeachtet gegenteiliger Bestimmungen hierin gelten die folgenden Bestimmungen in Bezug auf Ihre Nutzung einer beliebigen Version einer App, die mit dem iOS- Betriebssystem von Apple Inc. (“Apple”). Apple ist nicht Vertragspartei dieser Vereinbarung und ist nicht Eigentümer der Apps. Apple übernimmt keine Garantie für die Apps, mit Ausnahme einer Rückerstattung des Kaufpreises für die Apps, soweit einschlägig. Apple ist nicht verantwortlich für die Wartung oder andere Supportleistungen für die Apps und ist nicht

verantwortlich für sonstige Ansprüche, Verluste, Haftungsansprüche, Schäden, Kosten oder Ausgaben in Bezug auf die Apps, einschließlich Produkthaftungsansprüchen Dritter, Ansprüchen, dass die Apps nicht den geltenden gesetzlichen oder behördlichen Anforderungen entsprechen, Ansprüchen, die sich aus Verbraucherschutz- oder ähnlichen Gesetzen ergeben, und Ansprüchen in Bezug auf die Verletzung geistigen Eigentums. Jegliche Anfragen oder Beschwerden in Bezug auf die Nutzung der Apps, einschließlich solcher, die sich auf geistige Eigentumsrechte beziehen, müssen gemäß dem Abschnitt “Informationen oder Beschwerden” oben an Spring gerichtet werden. Die Ihnen hierin gewährte Lizenz beschränkt sich auf eine nicht übertragbare Lizenz zur Nutzung der Apps auf einem von Apple gebrandeten Produkt, auf dem das iOS-Betriebssystem von Apple läuft und das sich in Ihrem Eigentum oder unter Ihrer Kontrolle befindet, oder wie anderweitig durch die Nutzungsregeln in den jeweils aktuellen App Store Servicebedingungen von Apple gestattet. Darüber hinaus müssen Sie bei der Nutzung der Apps die Bedingungen aller auf Sie anwendbaren Vereinbarungen Dritter einhalten, wie z.

B. Ihre Vereinbarung über drahtlose Datendienste. Apple und die Tochtergesellschaften von Apple sind Drittbegünstigte dieser Vereinbarung und haben nach Ihrer Zustimmung zu den Bedingungen dieser Vereinbarung das Recht (und es wird davon ausgegangen, dass Sie das Recht akzeptiert haben), diese Vereinbarung gegen Sie als Drittbegünstigten durchzusetzen; ungeachtet des Vorstehenden unterliegt das Recht von Spring, eine Änderung, einen Verzicht oder einen Vergleich unter dieser Vereinbarung abzuschließen, zu widerrufen oder zu beenden, nicht der Zustimmung einer dritten Partei.

19                Sprache. Die ausschließliche Sprache für den Abschluss der Vereinbarung ist Deutsch.

Terms of Service

LAST UPDATED: DECEMBER 7, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or

therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. Your submission of information through the Services is governed by Spring’s Privacy Policy, located at https://care.springhealth.com/privacy (the “Privacy Policy”). You consent to the collections, uses and disclosures of your personal information for the purposes described in our Privacy Policy. In particular, you acknowledge and agree that we may use personal information, including sensitive information, from many Services users to create non-identifiable “aggregate data” (for example, reports that calculate the percentage of users who have a particular response to or result from the Questionnaires) that may be disclosed to third parties. You represent and warrant that any information you provide in connection with the Services is and will remain accurate and complete, and that you will reasonably maintain and update such information as needed. By using the Services, you acknowledge that you have read and understood of the Privacy Policy. If you do not agree to this policy, you should not use our services. If Spring decides to change the Privacy Policy, we will post those changes prominently so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We do, however, recommend that you read the Privacy Policy each time you use our Services in case you missed our notice of changes to the Privacy Policy. By continuing to use the Services, you acknowledge that you have read and understood the Privacy Policy. If you do not agree to any changes to the Privacy Policy, you should not use our Services.

5.    Jurisdictional Issues. The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any

use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, insulting, harassing (on the basis of gender or otherwise), libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others, or otherwise inconsistent or contrary to the laws in force; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services or is material that deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact, or that may harass a person, entity or agency for financial gain or to cause any injury to any person (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic, paedophilic, or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy (including bodily privacy) or any other proprietary right, without the express prior written consent of the applicable owner; (f) is harmful to children; (g) impersonates another person; (h) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any

use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assignees and licensees, all moral rights you may have in or to the Feedback. You acknowledge that these rights shall not be deemed to have lapsed if we do not exercise the rights for any period, whether under the provisions of Section 19(4) of the Copyright Act, 1957 of India or any other similar provision under any law of any jurisdiction.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting

any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third- Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING,

SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. Any and all disputes between the parties shall be resolved through arbitration, of which arbitration proceedings shall be conducted in accordance with the arbitration rules of JAMS. The seat and venue of arbitration shall be in New York, New York, USA. The decision of and any award granted by the arbitrator shall be final, binding and conclusive on the parties. The parties waive any objection to arbitration on the grounds that such a proceeding is an inconvenient or inappropriate forum to settle any such dispute. The provisions of this clause shall survive the termination of this Agreement.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to our Grievance Officer, Lauren Haley, at careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason

unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

19.    Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Terms of Service

LAST UPDATED: DECEMBER 7, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information,

suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy and does not form part of the terms agreed with you.

5.    Jurisdictional Issues. The Services are controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. Within the limits permitted by law, especially, in compliance with the rules and obligations set out in the Geoblocking Regulation (EU) 2018/302, we may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or

the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where su ch restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the

Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third – Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT

PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD$100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

Nothing in this clause or this Agreement will affect your statutory rights as a consumer or your consumer cancellation rights.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs

and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services upon 7 days’ notice (except in circumstances where you have committed a serious breach of the Agreement which is not capable of remedy in which case no notice will be provided). Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfil l any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect

to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

19.    Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Terms of Service

CREATED: FEBRUARY 22, 2022 LAST UPDATED: FEBRUARY 22, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring- branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1. Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS

PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.
3. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of substantial changes to this Agreement, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4. Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.
5. Jurisdictional Issues. The Services is controlled, hosted and operated from the United States of America. The Services may not be appropriate or available for use in some non-U.S.A. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.
6. Rules of In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content;

use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7. Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services
8. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law as and when they are created, all intellectual property rights, including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9. Spring’s Intellectual Property We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties,

such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10. Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
11. DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12. Limitation of TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR

DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD- PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.
14. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.
15. Governing Law; This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.
16. Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with
17. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.”

This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple- branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
19. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English/Spanish language.

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Condiciones Generales

Creado: Creado: 22 de febrero de 2022. Última actualización: 22 de febrero de 2022

Lea estas Condiciones Generales (“Contrato”) detenidamente. Al hacer clic en el mecanismo previsto para aceptar el contrato y/o continuar y acceder o utilizar los Servicios (tal y como estos se definen a continuación) usted otorga su consentimiento a este Contrato. Si usted no está de acuerdo con lo previsto en el Contrato, no haga clic en el mecanismo de aceptación del contrato y no instale, acceda ni utilice ninguno de los Servicios.

Este Contrato se formaliza entre usted y Spring Care, Inc. (“Spring” o “nosotros”) en relación con la utilización por su parte (incluyendo el acceso a) (1) del sitio web de Spring actualmente accesible a través de https://benefits.springhealth.com (y de los contenidos, materiales y servicios disponibles en el mismo, y de cualquier sitio web que pudiera sustituirlo en el futuro, el “Sitio Web”), (2) las aplicaciones de software que podamos poner a su disposición para su utilización en o a través de cualquier ordenador o dispositivo móvil (“Aplicaciones”) y (3) los test y cuestionarios (y los resultados de los mismos) que ponemos a su disposición en o a través del Sitio Web o de las Aplicaciones (“Cuestionarios”) (todos los anteriores, conjuntamente, “Servicios”). Este Contrato incorpora, por referencia, las condiciones adicionales publicadas por Spring a través de los Servicios o que Spring pudiera facilitarle de cualquier otra forma así como cualquier servicio proporcionado por cualquier Asociación Médica Profesional gestionada bajo la marca Spring (por ejemplo, Spring Medical Care, P.C.) en su caso. La utilización de los Servicios se regirá por lo previsto en este Contrato con independencia de la forma en la que usted acceda a los Servicios, ya sea a través de Internet, de un Protocolo de Acceso Inalámbrico (normalmente denominado como “WAP”), de una red móvil o de cualquier otra forma.

LEA ESTE CONTRATO DETENIDAMENTE PARA ASEGURARSE DE QUE ENTIENDE TODAS Y CADA UNA DE LAS CLÁUSULAS DEL MISMO. ESTE CONTRATO CONTIENE INFORMACIÓN IMPORTANTE ACERCA DE SUS DERECHOS, RECURSOS Y OBLIGACIONES INCLUYENDO DETERMINADAS LIMITACIONES Y EXCLUSIONES DE RESPONSABILIDAD QUE AFECTAN A LA POSIBLE INDEMNIZACIÓN POR DAÑOS QUE USTED ESTARÍA FACULTADO PARA RECLAMAR DE SPRING ASÍ COMO UNA OBLIGACIÓN DE INDEMNIZARNOS EN DETERMINADOS CASOS.

AL UTILIZAR LOS SERVICIOS, USTED CONFIRMA QUE ES MAYOR DE EDAD PARA PODER FORMALIZAR ESTE CONTRATO.

1. Spring no ofrece asesoramiento médico. Los Servicios, incluyendo, sin limitación, los Cuestionarios y los resultados de estos, se proporcionan por Spring y sus licenciantes únicamente con fines informativos. Los Servicios y cualquier dato, información o resultados facilitados en, a través o por los Servicios (a) no constituyen un asesoramiento médico ni instrucciones para el diagnóstico o el tratamiento médico, (b) no pretenden ser completos ni sustituir la consulta en persona con un profesional médico cualificado y (c) no sustituyen el asesoramiento de su médico o cualquier otro profesional médico cualificado. Los servicios se proporcionan únicamente con una finalidad informativa y, por lo tanto, no debe confiarse exclusivamente en el contenido de los Deberá consultar con su médico o con cualquier otro profesional médico cualificado las dudas que le surjan en relación con los datos, información o resultados proporcionados por los Servicios planteándoles las preguntas que tenga sobre cualquier problema médico o de salud. No ignore, evite o retrase la obtención de asesoramiento médico profesional de su médico o de cualquier otro profesional médico cualificado como consecuencia de los datos, información o resultados facilitado en, a través de, o por los Servicios. Usted es consciente de que, si bien cierto Contenido (tal y como este se define a continuación) puede haber sido facilitado por personas que desarrollan su actividad en el ámbito de la salud, el hecho de que se le proporcione dicho Contenido no crea una relación médico/ paciente y no constituye una opinión médica, asesoramiento médico, diagnóstico o tratamiento sino que se facilita únicamente a efectos informativos por lo que no deberá confiar en lo

previsto en el mismo. “Contenido” significa texto, datos, gráficos, imágenes, fotografías, video, audio, datos, sugerencias, instrucciones, contenido y cualquier otro material facilitado, disponible o que usted pueda encontrar en el Sitio Web. El Contenido no sustituye ni reemplaza ningún otro servicio de diagnóstico o terapéutico. Si usted decide confiar en cualquier Contenido lo hará bajo su única responsabilidad. EL USO DEL SITIO WEB O DE CUALQUIER CONTENIDO DEL MISMO NO DA LUGAR A NINGUNA RELACIÓN PROFESIONAL MÉDICO/ PACIENTE, CON INDEPENDENCIA DE QUE DICHO CONTENIDO SE FACILITE POR O AL UTILIZAR EL SITIO WEB O A TRAVÉS DE CUALQUIER OTRO MEDIO DE COMUNICACIÓN.

2. Los Servicios se refieren a ciertos productos o servicios (conjuntamente, “Productos”) incluyendo la puesta a disposición de listados, descripciones, imágenes de, referencias y enlaces a los Productos, tanto si dichos Productos se proporcionan directamente por Spring como si se trata de Productos de terceros. Dichas referencias no deben entenderse como refrendo de ningún Producto ni presuponen nuestra vinculación con el proveedor del mismo. No otorgamos ninguna garantía sobre la integridad, exactitud, calidad, idoneidad para un propósito concreto, oportunidad ni ninguna otra en relación con las referencias efectuadas a los Productos (incluyendo las relativas a cualquier característica o especificación) y dicha información podrá modificarse en cualquier momento sin necesidad de previo aviso. Usted deberá comprobar y será responsable del cumplimiento de toda la normativa local, provincial, federal y extranjera aplicable (incluyendo los requisitos relativos a la edad mínima de acceso) en relación con la posesión, utilización y venta de cualquier Producto. Los Productos podrán modificarse periódicamente sin previo aviso.
3. Podemos modificar este Contrato notificándole los cambios a través de cualquier medio razonable, incluyendo la publicación de una versión actualizada del Contrato a través de los Servicios o cualquier otro mecanismo exigible legalmente. Dichas modificaciones no serán aplicables a ninguna controversia que pudiera haberse planteado entre nosotros con anterioridad a la fecha de publicación de cualquier versión actualizada del Contrato a la que se incorporen dichos cambios o a la fecha en la que le hubiéramos notificado dichos cambios.

Si usted continuara utilizando los Servicios tras cualquier modificación de este Contrato se entenderá que acepta las modificaciones efectuadas. La referencia a la “ÚLTIMA ACTUALIZACIÓN” incluida más arriba indica la fecha de la última modificación de este Contrato. Estamos facultados para modificar o dejar de prestar cualquier Servicio o parte del mismo (incluyendo el acceso a los Servicios a través de enlaces de terceros) en cualquier momento sin incurrir en ninguna responsabilidad; también estamos facultados para cobrar, modificar o renunciar al cobro de cualquier cantidad exigible como contraprestación por la utilización de los Servicios y para ofrecer cualquier tipo de ventaja comercial a todos o algunos de los usuarios de los Servicios. En la medida de lo posible le avisaremos con antelación de cualquier cambio sustancial que vaya a efectuarse en este Contrato pero no siempre nos resultará posible. Debe usted consultar la versión más reciente de este Contrato cada vez que vaya a utilizar los Servicios.

4. Datos remitidos a través de los Servicios. Recogeremos, almacenaremos, comunicaremos y trataremos sus datos personales según lo previsto en la Política de Privacidad de Spring (la “Política de Privacidad”) de conformidad con las bases legales que justifican el tratamiento de sus datos personales tal y como se describe en la Política de Esta podrá modificarse en cualquier momento. Puede consultar una copia de la Política de Privacidad en https://care.springhealth.com/privacy.
5. Cuestiones Los Servicios están alojados y son dirigidos y gestionados desde los Estados Unidos de América. Los Servicios pueden no resultar apropiados o estar disponibles para su uso en determinadas jurisdicciones distintas de los Estados Unidos de América. El uso de los Servicios se realiza a su propio riesgo, de forma que será usted responsable de cumplir con las leyes, normas y reglamentos aplicables a la utilización de los mismos. Podemos limitar la disponibilidad de los Servicios en cualquier momento, total o parcialmente, en relación con cualquier persona, área geográfica o jurisdicción si así lo consideramos apropiado. Algunas jurisdicciones establecen determinados derechos a favor de los residentes o ciudadanos de dichas jurisdicciones. Consulte la Política de Privacidad para saber cómo puede ejercitar esos derechos.

6. Código de En relación con los Servicios, usted se compromete a no realizar ninguna de las siguientes conductas (y a no alentar a ningún tercero para que lleve a cabo ninguna de las siguientes conductas): utilizar los Servicios para ningún otro fin (incluyendo finalidades fraudulentas, ilícita o ilegales) distinta de la finalidad prevista de los Servicios; recoger o recopilar datos acerca de los usuarios de los Servicios; interferir o interrumpir el funcionamiento de los Servicios o de los servidores o redes utilizados para proporcionar los Servicios, pirateando o desfigurando cualquier parte de los Servicios, incumpliendo cualquier requisito, procedimiento o política de dichos servidores o redes; limitar o impedir que cualquier otra persona utilice los Servicios; copiar, grabar, reproducir, modificar, adaptar, traducir, crear obras derivadas de los Servicios, vender, arrendar, alquilar, prestar, compartir, distribuir o explotar de ninguna otra manera ninguna parte de (o el uso de) los Servicios salvo que tal conducta se encuentre expresamente autorizada en este documento, sin contar con el consentimiento expreso, previo y por escrito de Spring (lo cual incluye una prohibición expresa, tanto sobre usted como sobre cualquier tercero, de grabar, registrar o fotografiar en cualquier formato (v.g. video, audio, etc.) cualquier sesión de asesoramiento proporcionada a través de los Servicios); realizar ningún proceso de ingeniería inversa, descompilar o desensamblar cualquier parte de los Servicios, excepto en los casos en los que la ley prohíba el establecimiento de esta limitación; eliminar cualquier aviso sobre derechos de autor, marcas o cualquier otro derecho de propiedad sobre los Servicios; transmitir o reflejar cualquier parte de los Servicios o incorporar cualquier parte de los Servicios a cualquier otro producto o servicio, de cualquier otra forma, sin contar con el consentimiento expreso, previo y por escrito de Spring. Descargar y almacenar contenido de los Servicios de forma sistemática; utilizar robots, arañas, aplicaciones de búsqueda y recuperación o cualquier otro dispositivo manual o automático para recuperar, indexar, “extraer” o “minar datos” u obtener el contenido de los Servicios o reproducir o soslayar la estructura de navegación o presentación de los Servicios, sin contar con el consentimiento expreso, previo y por escrito de Spring; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier material que sea o pueda considerarse: (a) amenazante, acosador, degradante, que incite al odio o intimidatorio o que no respecte los derechos y la dignidad de los demás; (b) difamatorio, calumnioso o ilícito; (c) fraudulento, falso o que tenga por objeto manipular, distorsionar, engañar, tergiversar, falsificar o interferir con los Servicios o con el uso de los mismos (por ejemplo, en relación con los Cuestionarios y los resultados proporcionados por los Servicios); (d) obsceno, indecente, pornográfico o censurable por cualquier otro motivo; o (e) protegido mediante derechos de autor, marca, secreto comercial, derechos publicitarios o de privacidad o cualquier otro derecho de propiedad, sin contar con el consentimiento expreso, previo y escrito de su propietario; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier virus, gusano, troyano, huevo de pascua, bomba lógica, software espía, software malicioso de rescate (ramsonware) o cualquier otro código, archivo o programa informático que sea o resulte potencialmente dañino o invasivo o que esté destinado a dañar o a apropiarse del funcionamiento de o a controlar el uso de cualquier componente material (hardware), programa (software) o equipo informático.
7. Registro; Nombres de Usuario y Contraseñas. Es posible que tenga que registrarse para poder utilizar todos o parte de los Podremos rechazar o exigirle que modifique, cualquier nombre de usuario, contraseña o cualquier otra información que nos facilite al registrarse. Su nombre de usuario y contraseña son, exclusivamente, para su uso personal y deberá mantener la confidencialidad de los mismos; usted y no Spring es el único responsable de cualquier uso o uso indebido de su nombre de usuario y contraseña. Deberá notificarnos inmediatamente cualquier infracción de la confidencialidad o uso no autorizado de su nombre de usuario o contraseña, o de la cuenta creada para utilizar los Servicios.
8. Si nos hiciera llegar cualquier idea, propuesta, sugerencia, recomendación o cualquier otro material (“Comentarios”) con independencia de que se encuentren o no relacionados con los Servicios, Spring y nuestras empresas afiliadas quedarán facultadas para utilizar y comunicar los Comentarios libremente, a nuestra entera discreción, sin ninguna obligación o limitación, incluyendo la posibilidad de crear y distribuir cualquier producto o servicio que incorpore esos Comentarios sin quedar obligados a pagarle ningún canon como consecuencia de dicha incorporación. En virtud de lo previsto en este Contrato usted nos cede, desde el momento de su

creación, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos de propiedad intelectual incluyendo, en particular, pero sin limitación, derechos de autor, marcas, patentes, modelos de utilidad, diseños inscritos o no, modelos, diseño de patentes, derechos como creador de bases de datos, software, código fuente, código objeto y documentación relacionada, esquemas de trazado, know how, secretos comerciales y de fabricación e información confidencial y cualquier otro tipo de derechos de propiedad intelectual o derechos relacionados con los anteriores (en adelante, los “Derechos de Propiedad Intelectual”) inherentes o que pudieran ser inherentes a los Comentarios. En particular, en virtud de este Contrato nos cede, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos patrimoniales que pudieran corresponderle como autor en relación con los Comentarios, desde el momento de su creación, de manera que no conservará ningún derecho patrimonial de ningún tipo en relación con los Comentarios. La cesión de los derechos económicos se realiza para cualquier finalidad, incluyendo, sin limitación, empresarial, comercial, de marketing, publicidad, promocional, gestión, organizativa y editorial.

Si así se lo solicitáramos usted formalizará, a nuestro coste, todos los documentos y contratos adicionales y realizará todas las actuaciones que, en su caso, le indiquemos para dar pleno efecto a la cesión efectuada en relación con los Comentarios y los Derechos de Propiedad Intelectual aquí previstos.

En virtud de este Contrato usted reconoce y acepta que la realización de Comentarios es gratuita, no solicitada y sin limitación y no da lugar a ninguna obligación, ni fiduciaria ni de ningún otro tipo, de Spring.

9. Derechos de Propiedad Intelectual de Spring. Nosotros y nuestros licenciantes somos propietarios del Sitio Web, los Cuestionarios y los restantes Sin que esto suponga ninguna limitación de lo previsto en el Apartado 6 y salvo que lo contrario estuviera expresamente permitido en este Contrato, no podrá reproducirse, transmitirse, transcribirse, almacenarse en ningún sistema de recuperación ni traducirse a ningún idioma de ninguna manera y por ningún medio ninguna parte del Sitio Web o de los Cuestionarios sin contar con el consentimiento previo y por escrito de Spring. Sujeto a su cumplimiento con lo previsto en este Contrato y únicamente mientras Spring le permita utilizar los Servicios usted podrá visualizar una copia de cualquier parte del Sitio Web o de los Cuestionarios a los que le demos acceso de conformidad con este Contrato, en un único dispositivo, únicamente para su uso personal, no comercial quedando facultado para reproducir y facilitar a terceros, tales como su médico o cualquier otro profesional de la salud, asegurador o farmacéutico, los resultados derivados del uso de los Servicios (por ejemplo, el archivo pdf que Spring le haya facilitado con los resultados de cualquier Cuestionario que usted haya completado).

Todos los nombres comerciales, marcas y logotipos utilizados como parte de los Servicios pertenecen a Spring o a nuestros licenciantes. No podrá utilizar los nombres comerciales, marcas o logotipos de Spring en relación con ningún producto o servicio que no sea nuestro ni de ninguna otra forma que pudiera inducir a confusión. Nada de lo contenido en los Servicios podrá interpretarse como el otorgamiento de un derecho a utilizar los nombres comerciales, marcas o logotipos sin contar con el consentimiento expreso, previo y por escrito de su propietario.

10. Materiales de Terceros; Enlaces. Algunas funcionalidades de los Servicios pueden darle acceso a datos, información y materiales proporcionados por terceros (“Materiales de Terceros”) o permitirle que acceda o que reciba dichos Materiales de Terceros, incluyendo el acceso a los mismos a través de Al utilizar dichas funcionalidades, se entenderá que usted nos está dando instrucciones para que accedamos a los Materiales de Terceros de que se trate, le dirijamos al lugar en el que se encuentran o se los facilitemos. No controlamos, refrendamos ni nos responsabilizamos de los Materiales de Terceros, incluyendo su exactitud, integridad, calidad, legalidad, utilidad o seguridad ni de los derechos de propiedad intelectual sobre los mismos. Determinados Materiales de Terceros podrían ser inexactos, engañosos o conducentes a error, entre otras cosas. Nada de lo previsto en este Contrato podrá interpretarse como una manifestación o garantía de Spring en relación con los Materiales de Terceros. No estamos obligados a controlar los Materiales de Terceros. Podemos

bloquear o desactivar el acceso efectuado a través de los Servicios a cualquier Material de Terceros (total o parcialmente) en cualquier momento. Asimismo, la disponibilidad de los Materiales de Terceros a través de los Servicios no supone nuestra aprobación del, ni nuestra afiliación con el proveedor de dichos Materiales de Terceros y ese acceso tampoco crea ninguna relación entre usted y el proveedor de que se trate. EL USO QUE USTED HAGA DE LOS MATERIALES DE TERCEROS ES A SU PROPIO RIESGO Y QUEDA SUJETO A CUALQUIER CONDICIÓN O POLÍTICA ADICIONAL APLICABLE A ESOS MATERIALES DE TERCERO (COMO LAS CONDICIONES GENERALES DEL SERVICIO O LAS POLÍTICAS DE PRIVACIDAD DE LOS PROVEEDORES DE LOS MATERIALES DE TERCERO).

11. EXONERACIÓN DE RESPONSABILIDAD. En determinadas jurisdicciones no resulta posible establecer una exoneración de responsabilidad en relación con determinadas garantías, de manera que las exoneraciones previstas a continuación podrían no serle aplicables. EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, LOS SERVICIOS, PRODUCTOS Y LOS MATERIALES DE TERCEROS SE LE PROPORCIONAN COMO CUERPO CIERTO, EN EL ESTADO EN EL QUE SE ENCUENTRAN SIN OTORGAR, EN RELACIÓN CON LOS MISMOS, GARANTÍAS DE NINGÚN TIPO, EXPLÍCITAS, IMPLÍCITAS O LEGALES. SPRING NO OTORGA NINGUNA GARANTÍA NI ASUME NINGUNA RESPONSABILIDAD EN RELACIÓN CON LOS SERVICIOS, LOS PRODUCTOS Y LOS MATERIALES DE TERCEROS EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, INCLUYENDO GARANTÍAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO CONCRETO, AUSENCIA DE INFRACCIONES Y TÍTULO. LAS EXONERACIONES DE RESPONSABILIDAD (INCLUYENDO LAS PREVISTAS EN ESTE APARTADO Y LAS ESTABLECIDAS EN CUALQUIER OTRO APARTADO DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS ASÍ COMO DE SUS RESPECTIVOS ACCIONISTAS, ADMINISTRADORES, DIRECTIVOS, EMPLEADOS, EMPRESAS AFILIADAS, AGENTES, MANDATARIOS, REPRESENTANTES, LICENCIANTES, PROVEEDORES Y PROVEEDORES DE SERVICIOS (CONJUNTAMENTE, LAS “EMPRESAS AFILIADAS”).

Aunque intentamos preservar la oportunidad, integridad y seguridad de los Servicios, no garantizamos que los Servicios estén o vayan a estar actualizados, ni que sean o vayan a ser completos, correctos o seguros ni que el acceso a los Servicios vaya a estar libre de interrupciones. Los Servicios pueden incluir inexactitudes, errores y materiales que incumplan o contradigan lo previsto en este Contrato. Asimismo, es posible que algún tercero pudiera efectuar modificaciones no autorizadas a los Servicios. Si usted tuviera conocimiento de cualquier modificación no autorizada póngase  en   contacto   con   nosotros   en   la   siguiente   dirección   careteam@springhealth.com facilitándonos una descripción de la modificación y el lugar en el que se encuentra dentro de los Servicios.

12. Limitación de EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, SPRING NO SERÁ RESPONSABLE POR DAÑOS INDIRECTOS, INCIDENTALES, CONSECUENCIALES, ESPECIALES, EJEMPLARIZANTES O PUNITIVOS DE NINGÚN TIPO, YA SE TRATE DE DAÑOS CONTRACTUALES, EXTRACONTRACTUALES (INCLUYENDO NEGLIGENCIA), RESPONSABILIDAD OBJETIVA O DAÑOS DERIVADOS DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, INCLUYENDO DAÑOS CALIFICADOS COMO LUCRO CESANTE, UTILIZACIÓN O DATOS, PÉRDIDA DE OTROS BIENES INTANGIBLES, AUSENCIA DE SEGURIDAD EN LOS ENVÍOS (INCLUYENDO LA INTERCEPTACIÓN NO AUTORIZADA DE CUALQUIER ENVÍO POR UN TERCERO) INCLUSO EN EL CASO DE QUE LA POSIBILIDAD DE QUE DICHOS DAÑOS PUDIERAN MATERIALIZARSE SE HUBIERA PUESTO DE MANIFIESTO CON ANTERIORIDAD A SU ACAECIMIENTO. SIN PERJUICIO DE LO ANTERIOR, SPRING NO SERÁ RESPONSABLE DE NINGÚN TIPO DE DAÑO QUE SE DERIVE DEL USO O IMPOSIBILIDAD DE USAR LOS SERVICIOS (INCLUYENDO, A EFECTOS ACLARATORIOS, LOS CUESTIONARIOS Y LOS RESULTADOS DE LOS MISMOS) NI DE LOS PRODUCTO O DE LOS MATERIALES DE TERCEROS. SU ÚNICO REMEDIO EN EL CASO DE QUE NO ESTUVIERA SATISFECHO CON LOS SERVICIOS, LOS PRODUCTOS O CUALQUIER MATERIAL DE TERCEROS ES DEJAR DE UTILIZAR LOS SERVICIOS. EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, LA RESPONSABILIDAD TOTAL MÁXIMA DE SPRING POR

DAÑOS Y PERJUICIOS O POR CUALQUIER OTRO MOTIVO, TANTO CONTRACTUAL COMO EXTRACONTRACTUAL (INCLUYENDO NEGLIGENCIA) O DERIVADA DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, SERÁ LA MAYOR DE LAS SIGUIENTES CANTIDADES (A) EL IMPORTE TOTAL QUE, EN SU CASO, QUE USTED HUBIERA PAGADO A SPRING POR LOS SERVICIOS Y (B) CIEN DÓLARES AMERICANOS ($100 USD). LAS LIMITACIONES DE RESPONSABILIDAD AQUÍ CONTENIDAS (INCLUYENDO LAS QUE SE DETALLAN EN ESTE APARTADO Y EN CUALQUIER OTRO LUGAR DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS.

Es posible que la ley aplicable no permita establecer limitaciones de responsabilidad en relación con determinadas garantías implícitas ni exclusiones o limitaciones de responsabilidad en relación con determinados daños; si lo anterior le resultara aplicable, algunas o todas las exoneraciones, exclusiones o limitaciones podrían no serle aplicables tampoco siendo usted titular de determinados derechos legales con carácter adicional a lo aquí previsto.

13. Indemnización. Salvo que así lo prohíba la ley aplicable, usted se compromete a defender, indemnizar y mantener tanto a Spring como a sus Empresas Afiliadas indemnes frente a cualquier reclamación, daño, coste o gasto (incluyendo los honorarios de abogado) que se deriven de o que estén relacionados con (a) su uso de, o cualquier actividad relacionada con, los Servicios (incluyendo, a efectos aclaratorios, los Cuestionarios y los resultados de los mismos); y (b) cualquier incumplimiento o presunto incumplimiento de este Contrato por su
14. Terminación. Este Contrato estará en vigor hasta su terminación. Spring puede cancelar o suspender su uso de los Servicios en cualquier momento sin necesidad de previo aviso, incluyendo en aquellos casos en los que Spring considere que usted ha incumplido o ha actuado de forma contraria a la letra o al espíritu de este Contrato. Tras la terminación o suspensión del Contrato, cesará, con carácter inmediato, su derecho a utilizar los Servicios y Spring podrá, sin incurrir en ninguna responsabilidad frente a usted ni frente a ningún tercero, desactivar o borrar, de forma inmediata, su nombre de usuario, contraseña y cuenta, así como todos los materiales asociados a la misma sin ninguna obligación de facilitarle ningún otro acceso a dichos Los apartados 1, 2, 4 a 9 y 11 a 19 continuarán en vigor tras la extinción o terminación de este Contrato.
15. Ley aplicable; Jurisdicción. Con independencia de su lugar de residencia, este Contrato está sujeto a y se interpretará de conformidad con las leyes del Estado de Nueva York, Estados Unidos de América, sin que resulten aplicables las normas sobre resolución de conflicto de leyes. Usted acepta someterse a la jurisdicción exclusiva de los tribunales federales y estatales de Nueva York, Nueva York, Estados Unidos y renuncia a oponer cualquier excepción de falta de jurisdicción o competencia objetiva o territorial en relación con dichos
16. Información o Si tuviera cualquier pregunta o queja en relación con los Servicios, envíe un correo electrónico a careteam@springhealth.com. Tenga en cuenta que las comunicaciones a través de correo electrónico no son necesariamente seguras; en consecuencia, no incluya los datos de ninguna tarjeta de crédito o cualquier otro tipo de datos sensibles en la correspondencia que mantenga con nosotros a través de correo electrónico.
17. Este Contrato no da lugar a, ni deberá interpretarse como, un contrato de asociación, empresa conjunta, relación laboral, agencia, franquicia entre usted y Spring. En el caso de que cualquier disposición de este Contrato se considerara ilegal, nula o ineficaz por cualquier razón, dicha disposición se tendrá por no puesta y no afectará a la validez y eficacia de las restantes disposiciones del Contrato. No puede ceder, transmitir ni sublicenciar ninguno de sus derechos u obligaciones bajo el Contrato sin contar con nuestro consentimiento expreso, previo y por escrito. Estamos facultados para ceder, transmitir o sublicenciar todos o parte de nuestros derechos y obligaciones bajo este Contrato sin limitación. La renuncia a exigir el cumplimiento de este Contrato en relación con cualquier incumplimiento puntual del mismo no se entenderá como una renuncia a exigir dicho cumplimiento en relación con cualquier incumplimiento anterior o posterior. Este Contrato no se verá modificado como resultado del desarrollo de la relación entre las partes ni como consecuencia de ninguna práctica comercial. Los encabezamiento, títulos o subtítulos de los apartados de este Contrato se incluyen únicamente a efectos informativos y no definen ni explican

el contenido de ningún apartado o disposición. Todos los términos definidos en singular tendrán el mismo significado que se les atribuye, al ser utilizados en plural, siempre que resulte adecuado y salvo que se establezca cualquier otra cosa en este Contrato. El uso del término “incluyendo” o cualquier variación del mismo en este Contrato se interpretará como si dicho término fuera seguido de la expresión “sin limitación”. Este Contrato, incluyendo los términos o condiciones incorporados al mismo, constituye el acuerdo completo entre usted y Spring en relación con el objeto del mismo, y sustituye cualquier acuerdo o entendimiento previo o coetáneo, verbal o escrito, entre usted y Spring en relación con dicho objeto. Las notificaciones que debamos efectuar bajo este Contrato (incluyendo las notificaciones relativas a la modificación del Contrato) podrán realizarse mediante su publicación en los Servicios o a través de correo electrónico (incluyendo, en ambos casos, a través del envío de un enlace) o mediante correo ordinario o en la forma establecida en la ley aplicable. La versión impresa de este Contrato y de cualquier notificación enviada de forma electrónica resultarán admisibles como prueba en cualquier procedimiento judicial o administrativo que verse sobre este Contrato o que se plantee en relación con el mismo, sin limitación, de la misma forma y con sujeción a las mismas condiciones que las aplicables a cualquier otro documento o registro comercial original cuya versión impresa se haya conservado. Spring no será responsable del incumplimiento de ninguna obligación debido a cualquier causa o circunstancia ajena a su control.

18. Condiciones Específicas para Apple. Además de aceptar las disposiciones anteriores, y no obstante cualquier disposición en contrario aquí prevista, las siguientes disposiciones resultarán de aplicación en el caso de que usted utilice cualquier versión de cualquier Aplicación compatible con el sistema operativo iOS de Apple Inc. (“Apple”). Apple no es parte de este Contrato ni tampoco es propietaria ni se responsabiliza de las Aplicaciones. Apple no otorga ninguna garantía en relación con las Aplicaciones excepto, cuando así resulte aplicable, la de reembolso del precio de compra de la misma. Apple no es responsable del mantenimiento ni de ningún otro servicio de atención al cliente de las Aplicaciones y no asume ninguna responsabilidad por las reclamaciones, pérdidas, responsabilidades, daños, costes o gastos incurridos en relación con las Aplicaciones, incluyendo reclamaciones por producto defectuoso de terceros, reclamaciones fundamentadas en que las Aplicaciones no se ajustan a los requisitos legales o reglamentarios aplicables, reclamaciones efectuadas sobre la base de los derechos de los consumidores o cualquier normativa de carácter análogo y reclamaciones en relación con la infracción de derechos de propiedad intelectual. Cualquier pregunta o reclamación en relación con el uso de las Aplicaciones, incluyendo las que se refieran a derechos de propiedad intelectual, deberán dirigirse a Spring de conformidad con lo previsto en el apartado “Información o Reclamaciones” La licencia que se le otorga en virtud de este Contrato queda limitada a una licencia intransferible para utilizar las Aplicaciones en un producto de la marca Apple, de su propiedad o bajo su control o utilizado de cualquier otra forma prevista en las Reglas de Uso establecidas en las Condiciones Generales de Servicio aplicables en cada momento en la Tienda de Aplicaciones (App Store) de Apple, que utilice el sistema operativo iOS de Apple. Asimismo, usted queda obligado a cumplir con las condiciones previstas en cualquier contrato con terceros aplicable al uso de las Aplicaciones, tales como el contrato de servicio de datos inalámbricos. Apple y las filiales de Apple se consideran como beneficiarios de las estipulaciones a favor de tercero contenidas en este Contrato y, al aceptar las condiciones previstas en este Contrato, estaremos facultados (y se entenderá que aceptamos el derecho) a instar el cumplimiento de este Contrato frente a usted como beneficiarios de las estipulaciones contenidas en el mismo; no obstante lo anterior, el derecho de Spring a formalizar, rescindir o terminar cualquier modificación, renuncia o acuerdo transaccional al amparo de este Contrato no quedará sujeto a la obtención del consentimiento de ningún tercero.
19. Tanto usted como Spring han exigido expresamente que este Contrato y todos los documentos relacionados con el mismo se redacten en idioma inglés/ español.

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Terms of Service

Created: February 7, 2022 Last Updated: February 7, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring- branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1. Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified health care professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.
3. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); charge, modify or waive any fees required to use the Services; or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of substantial changes to this Agreement, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4. Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. Upon your acceptance of the terms and conditions of this Agreement, you authorise the processing of your personal data for the purpose of its proper Spring provides for international data transfers and your data may be communicated to third parties, subject to appropriate safeguards in accordance with applicable law. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.
5. Jurisdictional The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.
6. Rules of In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent. Systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve,

index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7. Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name or password, or your Services
8. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law as and when they are created, all intellectual property rights, including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection provided by the applicable law, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9. Spring’s Intellectual Property We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your

use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10. Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
11. DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12. Limitation of TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE

SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD-PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD- PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.
14. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services at any time and without prior notice, including if Spring believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.
15. Governing Law; This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.
16. Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with
17. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement

between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple- branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
19. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Condiciones Generales

Creado: 7 de febrero de 2022. Última actualización: 7 de febrero de 2022.

Lea estas Condiciones Generales (“Contrato”) detenidamente. Al hacer clic en el mecanismo previsto para aceptar el contrato y/o continuar y acceder o utilizar los Servicios (tal y como estos se definen a continuación) usted otorga su consentimiento a este Contrato. Si usted no está de acuerdo con lo previsto en el Contrato, no haga clic en el mecanismo de aceptación del contrato y no instale, acceda ni utilice ninguno de los Servicios.

Este Contrato se formaliza entre usted y Spring Care, Inc. (“Spring” o “nosotros”) en relación con la utilización por su parte (incluyendo el acceso a) (1) del sitio web de Spring actualmente accesible a través de https://benefits.springhealth.com (y de los contenidos, materiales y servicios disponibles en el mismo, y de cualquier sitio web que pudiera sustituirlo en el futuro, el “Sitio Web”), (2) las aplicaciones de software que podamos poner a su disposición para su utilización en o a través de cualquier ordenador o dispositivo móvil (“Aplicaciones”) y (3) los test y cuestionarios (y los resultados de los mismos) que ponemos a su disposición en o a través del Sitio Web o de las Aplicaciones (“Cuestionarios”) (todos los anteriores, conjuntamente, “Servicios”). Este Contrato incorpora, por referencia, las condiciones adicionales publicadas por Spring a través de los Servicios o que Spring pudiera facilitarle de cualquier otra forma así como cualquier servicio proporcionado por cualquier Asociación Médica Profesional gestionada bajo la marca Spring (por ejemplo, Spring Medical Care, P.C.) en su caso. La utilización de los Servicios se regirá por lo previsto en este Contrato con independencia de la forma en la que usted acceda a los Servicios, ya sea a través de Internet, de un Protocolo de Acceso Inalámbrico (normalmente denominado como “WAP”), de una red móvil o de cualquier otra forma.

LEA ESTE CONTRATO DETENIDAMENTE PARA ASEGURARSE DE QUE ENTIENDE TODAS Y CADA UNA DE LAS CLÁUSULAS DEL MISMO. ESTE CONTRATO CONTIENE INFORMACIÓN IMPORTANTE ACERCA DE SUS DERECHOS, RECURSOS Y OBLIGACIONES INCLUYENDO DETERMINADAS LIMITACIONES Y EXCLUSIONES DE RESPONSABILIDAD QUE AFECTAN A LA POSIBLE INDEMNIZACIÓN POR DAÑOS QUE USTED ESTARÍA FACULTADO PARA RECLAMAR DE SPRING ASÍ COMO UNA OBLIGACIÓN DE INDEMNIZARNOS EN DETERMINADOS CASOS.

AL UTILIZAR LOS SERVICIOS, USTED CONFIRMA QUE ES MAYOR DE EDAD PARA PODER FORMALIZAR ESTE CONTRATO.

1. Spring no ofrece asesoramiento médico. Los Servicios, incluyendo, sin limitación, los Cuestionarios y los resultados de estos, se proporcionan por Spring y sus licenciantes únicamente con fines informativos. Los Servicios y cualquier dato, información o resultados facilitados en, a través o por los Servicios (a) no constituyen un asesoramiento médico ni instrucciones para el diagnóstico o el tratamiento médico, (b) no pretenden ser completos ni sustituir la consulta en persona con un profesional médico cualificado y (c) no sustituyen el asesoramiento de su médico o cualquier otro profesional médico cualificado. Los servicios se proporcionan únicamente con una finalidad informativa y, por lo tanto, no debe confiarse exclusivamente en el contenido de los Deberá consultar con su médico o con cualquier otro profesional médico cualificado las dudas que le surjan en relación con los datos, información o resultados proporcionados por los Servicios planteándoles las preguntas que tenga sobre cualquier problema médico o de salud. No ignore, evite o retrase la obtención de asesoramiento médico profesional de su médico o de cualquier otro profesional médico cualificado como consecuencia de los datos, información o resultados facilitado en, a través de, o por los Servicios. Usted es consciente de que, si bien cierto Contenido (tal y como este se define a continuación) puede haber sido facilitado por personas que desarrollan su actividad en el ámbito de la salud, el hecho de que se le proporcione dicho Contenido no crea una relación médico/paciente y no constituye una opinión médica, asesoramiento médico, diagnóstico o tratamiento, sino que se facilita únicamente a efectos informativos por lo que no deberá confiar en

lo previsto en el mismo. “Contenido” significa texto, datos, gráficos, imágenes, fotografías, video, audio, datos, sugerencias, instrucciones, contenido y cualquier otro material facilitado, disponible o que usted pueda encontrar en el Sitio Web. El Contenido no sustituye ni reemplaza ningún otro servicio de diagnóstico o terapéutico. Si usted decide confiar en cualquier Contenido lo hará bajo su única responsabilidad. EL USO DEL SITIO WEB O DE CUALQUIER CONTENIDO DEL MISMO NO DA LUGAR A NINGUNA RELACIÓN PROFESIONAL MÉDICO/PACIENTE, CON INDEPENDENCIA DE QUE DICHO CONTENIDO SE FACILITE POR O AL UTILIZAR EL SITIO WEB O A TRAVÉS DE CUALQUIER OTRO MEDIO DE COMUNICACIÓN.

2. Los Servicios se refieren a ciertos productos o servicios (conjuntamente, “Productos”) incluyendo la puesta a disposición de listados, descripciones, imágenes de, referencias y enlaces a los Productos, tanto si dichos Productos se proporcionan directamente por Spring como si se trata de Productos de terceros. Dichas referencias no deben entenderse como refrendo de ningún Producto ni presuponen nuestra vinculación con el proveedor del mismo. No otorgamos ninguna garantía sobre la integridad, exactitud, calidad, idoneidad para un propósito concreto, oportunidad ni ninguna otra en relación con las referencias efectuadas a los Productos (incluyendo las relativas a cualquier característica o especificación) y dicha información podrá modificarse en cualquier momento sin necesidad de previo aviso. Usted deberá comprobar y será responsable del cumplimiento de toda la normativa local, provincial, federal y extranjera aplicable (incluyendo los requisitos relativos a la edad mínima de acceso) en relación con la posesión, utilización y venta de cualquier Producto. Los Productos podrán modificarse periódicamente sin previo aviso.
3. Podemos modificar este Contrato notificándole los cambios a través de cualquier medio razonable, incluyendo la publicación de una versión actualizada del Contrato a través de los Servicios o cualquier otro mecanismo exigible legalmente. Dichas modificaciones no serán aplicables a ninguna controversia que pudiera haberse planteado entre nosotros con anterioridad a la fecha de publicación de cualquier versión actualizada del Contrato a la que se incorporen dichos cambios o a la fecha en la que le hubiéramos notificado dichos cambios.

Si usted continuara utilizando los Servicios tras cualquier modificación de este Contrato se entenderá que acepta las modificaciones efectuadas. La referencia a la “ÚLTIMA ACTUALIZACIÓN” incluida más arriba indica la fecha de la última modificación de este Contrato. Estamos facultados para modificar o dejar de prestar cualquier Servicio o parte del mismo (incluyendo el acceso a los Servicios a través de enlaces de terceros) en cualquier momento sin incurrir en ninguna responsabilidad; también estamos facultados para cobrar, modificar o renunciar al cobro de cualquier cantidad exigible como contraprestación por la utilización de los Servicios y para ofrecer cualquier tipo de ventaja comercial a todos o algunos de los usuarios de los Servicios. En la medida de lo posible le avisaremos con antelación de cualquier cambio sustancial que vaya a efectuarse en este Contrato pero no siempre nos resultará posible. Debe usted consultar la versión más reciente de este Contrato cada vez que vaya a utilizar los Servicios.

4. Datos remitidos a través de los Servicios. Recogeremos, almacenaremos, comunicaremos y trataremos sus datos personales según lo previsto en la Política de Privacidad de Spring (la “Política de Privacidad”) de conformidad con las bases legales que justifican el tratamiento de sus datos personales tal y como se describe en la Política de Esta podrá modificarse en cualquier momento. Al aceptar las condiciones previstas en este Contrato, autoriza el tratamiento de sus datos personales para su correcta ejecución. Spring prevé la realización de transferencias internacionales de datos y sus datos podrán cederse a terceros, bajo las garantías adecuadas de acuerdo con la normativa aplicable. Puede consultar una copia de la Política de Privacidad en https://care.springhealth.com/privacy.
5. Cuestiones Los Servicios están alojados y son dirigidos y gestionados desde los Estados Unidos. Los Servicios pueden no resultar apropiados o estar disponibles para su uso en determinadas jurisdicciones distintas de los Estados Unidos. El uso de los Servicios se realiza a su propio riesgo, de forma que será usted responsable de cumplir con las leyes, normas y reglamentos aplicables a la utilización de los mismos. Podemos limitar la disponibilidad de los Servicios en cualquier momento, total o parcialmente, en relación con cualquier persona, área geográfica o jurisdicción si así lo consideramos apropiado. Algunas jurisdicciones establecen determinados

derechos a favor de los residentes o ciudadanos de dichas jurisdicciones. Consulte la Política de Privacidad para saber cómo puede ejercitar esos derechos.

6. Código de En relación con los Servicios, usted se compromete a no realizar ninguna de las siguientes conductas (y a no alentar a ningún tercero para que lleve a cabo ninguna de las siguientes conductas): utilizar los Servicios para ningún otro fin (incluyendo finalidades fraudulentas, ilícitas o ilegales) distinta de la finalidad prevista de los Servicios; recoger o recopilar datos acerca de los usuarios de los Servicios; interferir o interrumpir el funcionamiento de los Servicios o de los servidores o redes utilizados para proporcionar los Servicios, pirateando o desfigurando cualquier parte de los Servicios, incumpliendo cualquier requisito, procedimiento o política de dichos servidores o redes; limitar o impedir que cualquier otra persona utilice los Servicios; copiar, grabar, reproducir, modificar, adaptar, traducir, crear obras derivadas de los Servicios, vender, arrendar, alquilar, prestar, compartir, distribuir o explotar de ninguna otra manera ninguna parte de (o el uso de) los Servicios salvo que tal conducta se encuentre expresamente autorizada en este documento, sin contar con el consentimiento expreso, previo y por escrito de Spring (lo cual incluye una prohibición expresa, tanto sobre usted como sobre cualquier tercero, de grabar, registrar o fotografiar en cualquier formato (v.g. video, audio, etc.) cualquier sesión de asesoramiento proporcionada a través de los Servicios); realizar ningún proceso de ingeniería inversa, descompilar o desensamblar cualquier parte de los Servicios, excepto en los casos en los que la ley prohíba el establecimiento de esta limitación; eliminar cualquier aviso sobre derechos de autor, marcas o cualquier otro derecho de propiedad sobre los Servicios; transmitir o reflejar cualquier parte de los Servicios o incorporar cualquier parte de los Servicios a cualquier otro producto o servicio, de cualquier otra forma, sin contar con el consentimiento expreso, previo y por escrito de Spring. Descargar y almacenar contenido de los Servicios de forma sistemática; utilizar robots, arañas, aplicaciones de búsqueda y recuperación o cualquier otro dispositivo manual o automático para recuperar, indexar, “extraer” o “minar datos” u obtener el contenido de los Servicios o reproducir o soslayar la estructura de navegación o presentación de los Servicios, sin contar con el consentimiento expreso, previo y por escrito de Spring; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier material que sea o pueda considerarse: (a) amenazante, acosador, degradante, que incite al odio o intimidatorio o que no respecte los derechos y la dignidad de los demás; (b) difamatorio, calumnioso o ilícito; (c) fraudulento, falso o que tenga por objeto manipular, distorsionar, engañar, tergiversar, falsificar o interferir con los Servicios o con el uso de los mismos (por ejemplo, en relación con los Cuestionarios y los resultados proporcionados por los Servicios); (d) obsceno, indecente, pornográfico o censurable por cualquier otro motivo; o (e) protegido mediante derechos de autor, marca, secreto comercial, derechos publicitarios o de privacidad o cualquier otro derecho de propiedad, sin contar con el consentimiento expreso, previo y escrito de su propietario; publicar, transmitir o dar acceso a través de o en relación con los Servicios a cualquier virus, gusano, troyano, huevo de pascua, bomba lógica, software espía, software malicioso de rescate (ramsonware) o cualquier otro código, archivo o programa informático que sea o resulte potencialmente dañino o invasivo o que esté destinado a dañar o a apropiarse del funcionamiento de o a controlar el uso de cualquier componente material (hardware), programa (software) o equipo informático.
7. Registro; Nombres de Usuario y Contraseñas. Es posible que tenga que registrarse para poder utilizar todos o parte de los Podremos rechazar o exigirle que modifique, cualquier nombre de usuario, contraseña o cualquier otra información que nos facilite al registrarse. Su nombre de usuario y contraseña son, exclusivamente, para su uso personal y deberá mantener la confidencialidad de los mismos; usted y no Spring es el único responsable de cualquier uso o uso indebido de su nombre de usuario y contraseña. Deberá notificarnos inmediatamente cualquier infracción de la confidencialidad o uso no autorizado de su nombre de usuario o contraseña, o de la cuenta creada para utilizar los Servicios.
8. Si nos hiciera llegar cualquier idea, propuesta, sugerencia, recomendación o cualquier otro material (“Comentarios”) con independencia de que se encuentren o no relacionados con los Servicios, Spring y nuestras empresas afiliadas quedarán facultadas para utilizar y comunicar los Comentarios libremente, a nuestra entera discreción, sin ninguna obligación o limitación, incluyendo la posibilidad de crear y distribuir cualquier producto o servicio que incorpore

esos Comentarios sin quedar obligados a pagarle ningún canon como consecuencia de dicha incorporación. En virtud de lo previsto en este Contrato usted nos cede, desde el momento de su creación, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos de propiedad intelectual incluyendo, en particular, pero sin limitación, derechos de autor, marcas, patentes, modelos de utilidad, diseños inscritos o no, modelos, diseño de patentes, derechos como creador de bases de datos, software, código fuente, código objeto y documentación relacionada, esquemas de trazado, know how, secretos comerciales y de fabricación e información confidencial y cualquier otro tipo de derechos de propiedad intelectual o derechos relacionados con los anteriores (en adelante, los “Derechos de Propiedad Intelectual”) inherentes o que pudieran ser inherentes a los Comentarios. En particular, en virtud de este Contrato nos cede, de forma gratuita y con carácter exclusivo, para todo el territorio mundial y durante la totalidad del plazo de protección de los derechos de propiedad intelectual previsto en la ley aplicable, todos los derechos patrimoniales que pudieran corresponderle como autor en relación con los Comentarios, desde el momento de su creación, de manera que no conservará ningún derecho patrimonial de ningún tipo en relación con los Comentarios. La cesión de los derechos económicos se realiza para cualquier finalidad, incluyendo, sin limitación, empresarial, comercial, de marketing, publicidad, promocional, gestión, organizativa y editorial.

Si así se lo solicitáramos usted formalizará, a nuestro coste, todos los documentos y contratos adicionales y realizará todas las actuaciones que, en su caso, le indiquemos para dar pleno efecto a la cesión efectuada en relación con los Comentarios y los Derechos de Propiedad Intelectual aquí previstos.

En virtud de este Contrato usted reconoce y acepta que la realización de Comentarios es gratuita, no solicitada y sin limitación y no da lugar a ninguna obligación, ni fiduciaria ni de ningún otro tipo, de Spring.

9. Derechos de Propiedad Intelectual de Spring. Nosotros y nuestros licenciantes somos propietarios del Sitio Web, los Cuestionarios y los restantes Sin que esto suponga ninguna limitación de lo previsto en el Apartado 6 y salvo que lo contrario estuviera expresamente permitido en este Contrato, no podrá reproducirse, transmitirse, transcribirse, almacenarse en ningún sistema de recuperación ni traducirse a ningún idioma de ninguna manera y por ningún medio ninguna parte del Sitio Web o de los Cuestionarios sin contar con el consentimiento previo y por escrito de Spring. Sujeto a su cumplimiento con lo previsto en este Contrato y únicamente mientras Spring le permita utilizar los Servicios usted podrá visualizar una copia de cualquier parte del Sitio Web o de los Cuestionarios a los que le demos acceso de conformidad con este Contrato, en un único dispositivo, únicamente para su uso personal, no comercial quedando facultado para reproducir y facilitar a terceros, tales como su médico o cualquier otro profesional de la salud, asegurador o farmacéutico, los resultados derivados del uso de los Servicios (por ejemplo, el archivo pdf que Spring le haya facilitado con los resultados de cualquier Cuestionario que usted haya completado).

Todos los nombres comerciales, marcas y logotipos utilizados como parte de los Servicios pertenecen a Spring o a nuestros licenciantes. No podrá utilizar los nombres comerciales, marcas o logotipos de Spring en relación con ningún producto o servicio que no sea nuestro ni de ninguna otra forma que pudiera inducir a confusión. Nada de lo contenido en los Servicios podrá interpretarse como el otorgamiento de un derecho a utilizar los nombres comerciales, marcas o logotipos sin contar con el consentimiento expreso, previo y por escrito de su propietario.

10. Materiales de Terceros; Enlaces. Algunas funcionalidades de los Servicios pueden darle acceso a datos, información y materiales proporcionados por terceros (“Materiales de Terceros”) o permitirle que acceda o que reciba dichos Materiales de Terceros, incluyendo el acceso a los mismos a través de Al utilizar dichas funcionalidades, se entenderá que usted nos está dando instrucciones para que accedamos a los Materiales de Terceros de que se trate, le dirijamos al lugar en el que se encuentran o se los facilitemos. No controlamos, refrendamos ni nos responsabilizamos de los Materiales de Terceros, incluyendo su exactitud, integridad, calidad, legalidad, utilidad o seguridad ni de los derechos de propiedad intelectual sobre los mismos. Determinados Materiales de Terceros podrían ser inexactos, engañosos o conducentes a error, entre otras cosas. Nada de lo previsto en

este Contrato podrá interpretarse como una manifestación o garantía de Spring en relación con los Materiales de Terceros. No estamos obligados a controlar los Materiales de Terceros. Podemos bloquear o desactivar el acceso efectuado a través de los Servicios a cualquier Material de Terceros (total o parcialmente) en cualquier momento. Asimismo, la disponibilidad de los Materiales de Terceros a través de los Servicios no supone nuestra aprobación del, ni nuestra afiliación con el proveedor de dichos Materiales de Terceros y ese acceso tampoco crea ninguna relación entre usted y el proveedor de que se trate. EL USO QUE USTED HAGA DE LOS MATERIALES DE TERCEROS ES A SU PROPIO RIESGO Y QUEDA SUJETO A CUALQUIER CONDICIÓN O POLÍTICA ADICIONAL APLICABLE A ESOS MATERIALES DE TERCERO (COMO LAS CONDICIONES GENERALES DEL SERVICIO O LAS POLÍTICAS DE PRIVACIDAD DE LOS PROVEEDORES DE LOS MATERIALES DE TERCERO).

11. EXONERACIÓN DE RESPONSABILIDAD. En determinadas jurisdicciones no resulta posible establecer una exoneración de responsabilidad en relación con determinadas garantías, de manera que las exoneraciones previstas a continuación podrían no serle aplicables. EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, LOS SERVICIOS, PRODUCTOS Y LOS MATERIALES DE TERCEROS SE LE PROPORCIONAN COMO CUERPO CIERTO, EN EL ESTADO EN EL QUE SE ENCUENTRAN SIN OTORGAR, EN RELACIÓN CON LOS MISMOS, GARANTÍAS DE NINGÚN TIPO, EXPLÍCITAS, IMPLÍCITAS O LEGALES. SPRING NO OTORGA NINGUNA GARANTÍA NI ASUME NINGUNA RESPONSABILIDAD EN RELACIÓN CON LOS SERVICIOS, LOS PRODUCTOS Y LOS MATERIALES DE TERCEROS EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY APLICABLE, INCLUYENDO GARANTÍAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO CONCRETO, AUSENCIA DE INFRACCIONES Y TÍTULO. LAS EXONERACIONES DE RESPONSABILIDAD (INCLUYENDO LAS PREVISTAS EN ESTE APARTADO Y LAS ESTABLECIDAS EN CUALQUIER OTRO APARTADO DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS ASÍ COMO DE SUS RESPECTIVOS ACCIONISTAS, ADMINISTRADORES, DIRECTIVOS, EMPLEADOS, EMPRESAS AFILIADAS, AGENTES, MANDATARIOS, REPRESENTANTES, LICENCIANTES, PROVEEDORES Y PROVEEDORES DE SERVICIOS (CONJUNTAMENTE, LAS “EMPRESAS AFILIADAS”).

Aunque intentamos preservar la oportunidad, integridad y seguridad de los Servicios, no garantizamos que los Servicios estén o vayan a estar actualizados, ni que sean o vayan a ser completos, correctos o seguros ni que el acceso a los Servicios vaya a estar libre de interrupciones. Los Servicios pueden incluir inexactitudes, errores y materiales que incumplan o contradigan lo previsto en este Contrato. Asimismo, es posible que algún tercero pudiera efectuar modificaciones no autorizadas a los Servicios. Si usted tuviera conocimiento de cualquier modificación no autorizada póngase  en   contacto   con   nosotros   en   la   siguiente   dirección   careteam@springhealth.com facilitándonos una descripción de la modificación y el lugar en el que se encuentra dentro de los Servicios.

12. Limitación de EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, SPRING NO SERÁ RESPONSABLE POR DAÑOS INDIRECTOS, INCIDENTALES, CONSECUENCIALES, ESPECIALES, EJEMPLARIZANTES O PUNITIVOS DE NINGÚN TIPO, YA SE TRATE DE DAÑOS CONTRACTUALES, EXTRACONTRACTUALES (INCLUYENDO NEGLIGENCIA), RESPONSABILIDAD OBJETIVA O DAÑOS DERIVADOS DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, INCLUYENDO DAÑOS CALIFICADOS COMO LUCRO CESANTE, UTILIZACIÓN O DATOS, PÉRDIDA DE OTROS BIENES INTANGIBLES, AUSENCIA DE SEGURIDAD EN LOS ENVÍOS (INCLUYENDO LA INTERCEPTACIÓN NO AUTORIZADA DE CUALQUIER ENVÍO POR UN TERCERO) INCLUSO EN EL CASO DE QUE LA POSIBILIDAD DE QUE DICHOS DAÑOS PUDIERAN MATERIALIZARSE SE HUBIERA PUESTO DE MANIFIESTO CON ANTERIORIDAD A SU ACAECIMIENTO. SIN PERJUICIO DE LO ANTERIOR, SPRING NO SERÁ RESPONSABLE DE NINGÚN TIPO DE DAÑO QUE SE DERIVE DEL USO O IMPOSIBILIDAD DE USAR LOS SERVICIOS (INCLUYENDO, A EFECTOS ACLARATORIOS, LOS CUESTIONARIOS Y LOS RESULTADOS DE LOS MISMOS) NI DE LOS PRODUCTOS O DE LOS MATERIALES DE TERCEROS. SU ÚNICO REMEDIO EN EL CASO DE QUE NO ESTUVIERA SATISFECHO CON LOS SERVICIOS, LOS PRODUCTOS O CUALQUIER MATERIAL DE

TERCEROS ES DEJAR DE UTILIZAR LOS SERVICIOS. EN LA MEDIDA EN QUE ASÍ LO PERMITA LA LEY APLICABLE, LA RESPONSABILIDAD TOTAL MÁXIMA DE SPRING POR DAÑOS Y PERJUICIOS O POR CUALQUIER OTRO MOTIVO, TANTO CONTRACTUAL COMO EXTRACONTRACTUAL (INCLUYENDO NEGLIGENCIA) O DERIVADA DE CUALQUIER OTRA FUENTE DE RESPONSABILIDAD, SERÁ LA MAYOR DE LAS SIGUIENTES CANTIDADES (A) EL IMPORTE TOTAL QUE, EN SU CASO, USTED HUBIERA PAGADO A SPRING POR LOS SERVICIOS Y (B) CIEN DÓLARES AMERICANOS ($100 USD). LAS LIMITACIONES DE RESPONSABILIDAD AQUÍ CONTENIDAS (INCLUYENDO LAS QUE SE DETALLAN EN ESTE APARTADO Y EN CUALQUIER OTRO LUGAR DE ESTE CONTRATO) SE ESTABLECEN EN BENEFICIO DE SPRING Y DE SUS EMPRESAS AFILIADAS.

Es posible que la ley aplicable no permita establecer limitaciones de responsabilidad en relación con determinadas garantías implícitas ni exclusiones o limitaciones de responsabilidad en relación con determinados daños; si lo anterior le resultara aplicable, algunas o todas las exoneraciones, exclusiones o limitaciones podrían no serle aplicables siendo usted titular de determinados derechos legales con carácter adicional a lo aquí previsto.

13. Indemnización. Salvo que así lo prohíba la ley aplicable, usted se compromete a defender, indemnizar y mantener tanto a Spring como a sus Empresas Afiliadas indemnes frente a cualquier reclamación, daño, coste o gasto (incluyendo los honorarios de abogado) que se deriven de o que estén relacionados con (a) su uso de, o cualquier actividad relacionada con, los Servicios (incluyendo, a efectos aclaratorios, los Cuestionarios y los resultados de los mismos); y (b) cualquier incumplimiento o presunto incumplimiento de este Contrato por su
14. Terminación. Este Contrato estará en vigor hasta su terminación. Spring puede cancelar o suspender su uso de los Servicios en cualquier momento sin necesidad de previo aviso, incluyendo en aquellos casos en los que Spring considere que usted ha incumplido o ha actuado de forma contraria a la letra o al espíritu de este Contrato. Tras la terminación o suspensión del Contrato, cesará, con carácter inmediato, su derecho a utilizar los Servicios y Spring podrá, sin incurrir en ninguna responsabilidad frente a usted ni frente a ningún tercero, desactivar o borrar, de forma inmediata, su nombre de usuario, contraseña y cuenta, así como todos los materiales asociados a la misma sin ninguna obligación de facilitarle ningún otro acceso a dichos Los apartados 1, 2, 4 a 9 y 11 a 19 continuarán en vigor tras la extinción o terminación de este Contrato.
15. Ley aplicable; Jurisdicción. Con independencia de su lugar de residencia, este Contrato está sujeto a y se interpretará de conformidad con las leyes del Estado de Nueva York, Estados Unidos, sin que resulten aplicables las normas sobre resolución de conflicto de leyes. Usted acepta someterse a la jurisdicción exclusiva de los tribunales federales y estatales de Nueva York, Nueva York, Estados Unidos y renuncia a oponer cualquier excepción de falta de jurisdicción o competencia objetiva o territorial en relación con dichos
16. Información o Si tuviera cualquier pregunta o queja en relación con los Servicios, envíe un correo electrónico a careteam@springhealth.com. Tenga en cuenta que las comunicaciones a través de correo electrónico no son necesariamente seguras; en consecuencia, no incluya los datos de ninguna tarjeta de crédito o cualquier otro tipo de datos sensibles en la correspondencia que mantenga con nosotros a través de correo electrónico.
17. Este Contrato no da lugar a, ni deberá interpretarse como, un contrato de asociación, empresa conjunta, relación laboral, agencia, franquicia entre usted y Spring. En el caso de que cualquier disposición de este Contrato se considerara ilegal, nula o ineficaz por cualquier razón, dicha disposición se tendrá por no puesta y no afectará a la validez y eficacia de las restantes disposiciones del Contrato. No puede ceder, transmitir ni sublicenciar ninguno de sus derechos u obligaciones bajo el Contrato sin contar con nuestro consentimiento expreso, previo y por escrito. Estamos facultados para ceder, transmitir o sublicenciar todos o parte de nuestros derechos y obligaciones bajo este Contrato sin limitación. La renuncia a exigir el cumplimiento de este Contrato en relación con cualquier incumplimiento puntual del mismo no se entenderá como una renuncia a exigir dicho cumplimiento en relación con cualquier incumplimiento anterior o posterior. Este Contrato no se verá modificado como resultado del desarrollo de la relación entre las partes ni como

consecuencia de ninguna práctica comercial. Los encabezamientos, títulos o subtítulos de los apartados de este Contrato se incluyen únicamente a efectos informativos y no definen ni explican el contenido de ningún apartado o disposición. Todos los términos definidos en singular tendrán el mismo significado que se les atribuye, al ser utilizados en plural, siempre que resulte adecuado y salvo que se establezca cualquier otra cosa en este Contrato. El uso del término “incluyendo” o cualquier variación del mismo en este Contrato se interpretará como si dicho término fuera seguido de la expresión “sin limitación”. Este Contrato, incluyendo los términos o condiciones incorporados al mismo, constituye el acuerdo completo entre usted y Spring en relación con el objeto del mismo, y sustituye cualquier acuerdo o entendimiento previo o coetáneo, verbal o escrito, entre usted y Spring en relación con dicho objeto. Las notificaciones que debamos efectuar bajo este Contrato (incluyendo las notificaciones relativas a la modificación del Contrato) podrán realizarse mediante su publicación en los Servicios o a través de correo electrónico (incluyendo, en ambos casos, a través del envío de un enlace) o mediante correo ordinario o en la forma establecida en la ley aplicable. La versión impresa de este Contrato y de cualquier notificación enviada de forma electrónica resultarán admisibles como prueba en cualquier procedimiento judicial o administrativo que verse sobre este Contrato o que se plantee en relación con el mismo, sin limitación, de la misma forma y con sujeción a las mismas condiciones que las aplicables a cualquier otro documento o registro comercial original cuya versión impresa se haya conservado. Spring no será responsable del incumplimiento de ninguna obligación debido a cualquier causa o circunstancia ajena a su control.

18. Condiciones Específicas para Apple. Además de aceptar las disposiciones anteriores, y no obstante cualquier disposición en contrario aquí prevista, las siguientes disposiciones resultarán de aplicación en el caso de que usted utilice cualquier versión de cualquier Aplicación compatible con el sistema operativo iOS de Apple Inc. (“Apple”). Apple no es parte de este Contrato ni tampoco es propietaria ni se responsabiliza de las Aplicaciones. Apple no otorga ninguna garantía en relación con las Aplicaciones excepto, cuando así resulte aplicable, la de reembolso del precio de compra de la misma. Apple no es responsable del mantenimiento ni de ningún otro servicio de atención al cliente de las Aplicaciones y no asume ninguna responsabilidad por las reclamaciones, pérdidas, responsabilidades, daños, costes o gastos incurridos en relación con las Aplicaciones, incluyendo reclamaciones por producto defectuoso de terceros, reclamaciones fundamentadas en que las Aplicaciones no se ajustan a los requisitos legales o reglamentarios aplicables, reclamaciones efectuadas sobre la base de los derechos de los consumidores o cualquier normativa de carácter análogo y reclamaciones en relación con la infracción de derechos de propiedad intelectual. Cualquier pregunta o reclamación en relación con el uso de las Aplicaciones, incluyendo las que se refieran a derechos de propiedad intelectual, deberán dirigirse a Spring de conformidad con lo previsto en el apartado “Información o Reclamaciones” La licencia que se le otorga en virtud de este Contrato queda limitada a una licencia intransferible para utilizar las Aplicaciones en un producto de la marca Apple, de su propiedad o bajo su control o utilizado de cualquier otra forma prevista en las Reglas de Uso establecidas en las Condiciones Generales de Servicio aplicables en cada momento en la Tienda de Aplicaciones (App Store) de Apple, que utilice el sistema operativo iOS de Apple. Asimismo, usted queda obligado a cumplir con las condiciones previstas en cualquier contrato con terceros aplicable al uso de las Aplicaciones, tales como el contrato de servicio de datos inalámbricos. Apple y las filiales de Apple se consideran como beneficiarios de las estipulaciones a favor de tercero contenidas en este Contrato y, al aceptar las condiciones previstas en este Contrato, estarán facultados (y se entenderá que aceptan el derecho) a instar el cumplimiento de este Contrato frente a usted como beneficiarios de las estipulaciones contenidas en el mismo; no obstante lo anterior, el derecho de Spring a formalizar, rescindir o terminar cualquier modificación, renuncia o acuerdo transaccional al amparo de este Contrato no quedará sujeto a la obtención del consentimiento de ningún tercero.
19. Tanto usted como Spring han exigido expresamente que este Contrato y todos los documentos relacionados con el mismo se redacten en idioma inglés.

Terms of Service

LAST UPDATED: DECEMBER 7, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring which can be accessed here: https://benefits.springhealth.com/, and any additional terms applicable to the Services, made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE (18 YEARS) TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon. “Content” means text, data, graphics, images, photographs, video, audio, information,

suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession and use of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy and does not form part of the terms agreed with you.

5.    Jurisdictional Issues. The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. Within the limits permitted by law, especially, in compliance with the rules and obligations set out in the Geoblocking Regulation (EU) 2018/302, we may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing

any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, including always the right to modify and transfer such rights, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic

rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third – Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD-

PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services upon 7 days’ notice (except in circumstances where you have committed a serious breach of the Agreement which is not capable of remedy in which case no notice will be provided). Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement. You may contact careteam@springehalth.com to request to terminate Services.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr. If you reside in Sweden, in the unlikely event that we are unable to resolve a complaint with you directly, you may turn to Allmänna Reklamationsnämnden ARN, Box 174, 101 23 Stockholm – email: arn@arn.se.

As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including reference to the choice of law clause, affects your rights as a consumer to rely on such mandatory provisions of local law. You also have a right to have a dispute resolved in the courts of your jurisdiction.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this

Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

19.    Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Terms of Service

LAST UPDATED: DECEMBER 7, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (1) the Spring website currently located at https://benefits.springhealth.com (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (2) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (3) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE AT LEAST 18-YEARS OLD AND HAVE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon]. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found

on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy and does not form part of the terms agreed with you.

5.    Jurisdictional Issues. The Services are controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. Within the limits permitted by law, especially, in compliance with the rules and obligations set out in the Geoblocking Regulation (EU) 2018/302, we may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or

networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management,

organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assignees and licensees, all moral rights you may have in or to the Feedback.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third – Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT

PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at careteam@springhealth.com with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL OTHER DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

Nothing in this clause or this Agreement will affect your statutory rights as a consumer or your consumer cancellation rights.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs

and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services upon 7 days’ notice (except in circumstances where you have committed a serious breach of the Agreement which is not capable of remedy in which case no notice will be provided). Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to careteam@springhealth.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction, however we will not do so without your consent where such transfer may reduce any guarantee that we provide to you. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

19.    Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Terms of Service

LAST UPDATED: DECEMBER 1, 2021

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (i) the Spring website currently located at https://benefits.springhealth.com/ (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (ii) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (iii) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE AT LEAST 18-YEARS OLD AND HAVE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon]. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. Your submission of information through the Services is governed by Spring’s Privacy Policy, located at https://care.springhealth.com/privacy (the “Privacy Policy”). You consent to the collection, uses and disclosures of your personal information for the purposes described in our Privacy Policy. In particular, you acknowledge and agree that we may use personal information, including sensitive information, from many Services users to create non-identifiable “aggregate data” (for example, reports that calculate the percentage of users who have a particular response to or result from the Questionnaires) that may be disclosed to third parties. You represent and warrant that any information you provide in connection with the Services is and will remain accurate and complete, and that you will reasonably maintain and update such information as needed. By using the Services, you acknowledge that you have read and understood the Privacy Policy. If you do not agree to this policy, you should not use our services. If Spring decides to change the Privacy Policy, we will post those changes prominently so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We do, however, recommend that you read the Privacy Policy each time you use our Services in case you missed our notice of changes to the Privacy Policy. By continuing to use the Services, you acknowledge that you have read and understood the Privacy Policy. If you do not agree to any changes to the Privacy Policy, you should not use our Services.

5.    Jurisdictional Issues.The Services are controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Without limiting any rights you have under the Consumer Guarantees Act 1993, any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assignees and licensees, all moral rights you may have in or to the Feedback.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain ThirdParty Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at https://www.springhealth.com/support with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL OTHER DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services upon 7 days’ notice (except in circumstances where you have committed a serious breach of the Agreement which is not capable of remedy in which case no notice will be provided). Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to https://www.springhealth.com/support Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction, however we will not do so without your consent where such transfer may reduce any guarantee that we provide to you. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

19.   Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.

Terms of Service

CREATED: FEBRUARY 7, 2022 LAST UPDATED: FEBRUARY 7, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (i) the Spring website currently located at https://benefits.springhealth.com/ (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (ii) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (iii) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE AT LEAST 18-YEARS OLD AND HAVE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon]. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. Upon your acceptance of the terms and conditions of this Agreement, you authorise the processing of your personal data for the purpose of its proper performance. Spring provides for international data transfers and your data may be communicated to third parties, subject to appropriate safeguards in accordance with applicable law. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.

5.    Jurisdictional Issues.The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assignees and licensees, all moral rights you may have in or to the Feedback.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain ThirdParty Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at https://www.springhealth.com/support with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL OTHER DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services upon 7 days’ notice (except in circumstances where you have committed a serious breach of the Agreement which is not capable of remedy in which case no notice will be provided). Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to https://www.springhealth.com/support. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction, however we will not do so without your consent where such transfer may reduce any guarantee that we provide to you. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

Terms of Service

CREATED: FEBRUARY 22, 2022

Please read these Terms of Service (“Agreement”) carefully. By clicking on the mechanism designed to acknowledge agreement and/or continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not click on the mechanism designed to acknowledge agreement and do not install, access, or otherwise use all or any portion of the Services.

This Agreement is between you and Spring Care, Inc. (“Spring” or “we”) concerning your use of (including any access to) (i) the Spring website currently located at https://benefits.springhealth.com/ (together with any content, materials and services available therein, and successor website(s) thereto, the “Website”), (ii) the software applications we may make available for use on or through computers and mobile devices (“Apps”), and (iii) the quizzes, tests, and questionnaires (and results thereof) we make available on or through the Website or Apps (“Questionnaires”) (all of the foregoing, collectively, “Services”). This Agreement hereby incorporates by this reference any additional terms and conditions posted by Spring through the Services, or otherwise made available to you by Spring as well as any services made available to you by Spring-branded Medical Professional Corporations (e.g. Spring Medical Care, P.C.), including but not limited to Spring’s Privacy Policy, the Electronic Communication Agreement and the Informed Consent, if applicable. Your use of the Services is governed by this Agreement regardless of how you access the Services, including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP”), through a mobile network or otherwise.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, THIS AGREEMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS ON DAMAGES YOU MAY CLAIM AGAINST SPRING AND INDEMNIFICATION OBLIGATIONS YOU OWE TO SPRING.

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE AT LEAST 18-YEARS OLD AND HAVE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT.

1.    Spring Does Not Provide Medical Advice. The Services, including, without limitation, the Questionnaires and the results of the Questionnaires, are provided by Spring and its licensors for informational purposes only. The Services, and any data, information or results provided on, through or by the Services, are (a) not intended to be medical advice or instructional for medical diagnosis or treatment, (b) not intended to be complete or to replace personal consultation with a qualified healthcare professional, and (c) not a substitute for the advice of your physician or other qualified health provider(s). They are provided for informational purposes only and should not be relied upon. You should always seek the advice of your physician or other qualified health provider regarding any data, information or results provided by the Services or any questions you may have regarding a health or medical condition, and you must never disregard, avoid or delay obtaining professional medical advice from your physician or other qualified health provider(s) because of any data, information or results provided on, through or by the Services. You acknowledge that while some Content (as defined below) may be provided by individuals in the health care field, the provision of such Content does not create a medical professional/patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment, but is provided for informational purposes only and should not be relied upon]. “Content” means text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, content and other materials provided, made available or otherwise found on the Website. The Content is not intended to substitute for or replace any other diagnostic or therapeutic services. Reliance on any Content is solely at your own risk. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE WEBSITE OR ANY CONTENT CONTAINED THEREIN, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR THROUGH ANY OTHER COMMUNICATIONS.

2.    Products. The Services may refer to certain goods or services (collectively, “Products”), including making available listings, descriptions, and images of, and references and links to, Products, whether such Products are made available by Spring or by third parties. Such references do not imply our endorsement of any Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, quality, fitness for purpose, timeliness or otherwise of such references (including any features or specifications), and any such information is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, provincial, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product. The Products may be changed periodically without prior notice.

3.    Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services, or as otherwise required by applicable law. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes. The “LAST UPDATED” legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access to the Services via any third-party links); or offer opportunities to some or all Services users. We will, where possible, provide you with prior notice of such changes, but may not always be able to do so. You should check the current version of this Agreement each time you use the Services.

4.    Information Submitted Through the Services. We will collect, store, transfer and otherwise use your information in accordance with Spring’s Privacy Policy (the “Privacy Policy”) and will rely on lawful grounds for processing your personal data as described in the Privacy Policy, which may be amended from time to time. A copy of the Privacy Policy is located at https://care.springhealth.com/privacy.

5.    Jurisdictional Issues.The Services is controlled, hosted and operated from the United States. The Services may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Services’ availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose. Some jurisdictions allow specific rights to residents or citizens of such jurisdictions. Please see the Privacy Policy to see how to exercise such rights.

6.    Rules of Conduct. In connection with the Services, you will not (and will not encourage third parties to): use the Services for any purpose (including any purpose that is fraudulent or otherwise tortious or unlawful) other than the Services’ intended purpose; harvest or collect information about users of the Services; interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement, procedure or policy of such servers or networks; restrict or inhibit any other person from using the Services; copy, record, reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized herein, without Spring’s express prior written consent (this includes an express prohibition with respect to the taping, recording and/or photographing in any format (e.g., video, audio, etc.) by you and/or any third party of any counseling sessions rendered through the use of the Service); reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law; remove any copyright, trademark or other proprietary rights notice from the Services; frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service, without Spring’s express prior written consent; systematically download and store Services content; use any robot, spider, search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without Spring’s express prior written consent; post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, or otherwise tortious; (c) fraudulent, false, or otherwise intended to manipulate, distort, mislead, misrepresent, falsify or interfere with the Services or the use of the Services (for example, with respect to the Questionnaires and results provided by the Services); (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner; post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware, ransomware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

7.    Registration; Usernames and Passwords. You may need to register to use all or part of the Services. We may reject, or require that you change, any username, password or other information that you provide to us in registering. Your username and password are for your personal use only and should be kept confidential; you, and not Spring, are responsible for any use or misuse of your username or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account.

8.    Feedback. If you provide to us any ideas, proposals, suggestions, recommendations or other materials (“Feedback”), whether related to the Services or otherwise, Spring and our affiliates will be free to use and disclose the Feedback in our sole discretion without any obligations or restrictions of any kind, including creating and distributing any product or service that incorporates the Feedback without paying you any royalties. You hereby assign to us, free of charge, on an exclusive basis, for the entire world and for the term of legal protection, as and when they are created, all intellectual property rights (including in particular but without limitation copyrights, author’s rights, trademarks, patents, utility models, registered and unregistered designs, models, design patents, rights of database creators, software, source code, object code and related documentation, mask works, know-how, trade and manufacturing secrets and confidential data, and all other intellectual property rights or related rights (hereafter the “Intellectual Property Rights”), attached or likely to be attached to the Feedback. In particular, you hereby assign free of charge, on an exclusive basis, for the entire world and for the full term of legal protection, all author’s economic rights in respect of the Feedback, as and when such Feedback is created, such that you retain no economic right whatsoever in respect of the Feedback. This assignment of economic rights is granted for all purposes whatsoever, including, without limitation, corporate, commercial, marketing, advertising, promotional, management, organizational, publishing. You also hereby irrevocably waive in favour of Spring, our affiliates, and our and their respective successors, assignees and licensees, all moral rights you may have in or to the Feedback.

Upon request from us, and at our expense, you will execute all documents and further agreements and undertake all formalities that may be requested by us at any moment, if any, so as to give full effect to the assignment and waiver with respect to the Feedback and the Intellectual Property Rights provided hereunder.

You hereby acknowledge and agree that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place Spring under any fiduciary or other obligation.

9.    Spring’s Intellectual Property Rights. We and our licensors own the Website, Questionnaires and other Services. Without limiting Section 6 and except as otherwise expressly permitted by this Agreement, no part of the Website or Questionnaires may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of Spring. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Spring to use the Services, you may view one (1) copy of any portion of the Website or Questionnaires to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use and you may reproduce and disclose to third parties, such as your physician or other health provider, insurance provider or pharmacy, the results of your use of the Services (for example, the PDF file provided by Spring to you with the results of your taking a Questionnaire).

All trade names, trademarks, service marks and logos used as part of the Services are the property of Spring or our licensors. You may not use Spring’s trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained in the Services should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

10.    Third-Party Materials; Links. Certain Services functionality may make available access to data, information, and materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third-Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain ThirdParty Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement will be deemed to be a representation or warranty by Spring with respect to any Third-Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Services at any time. In addition, the availability of any Third-Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such availability create any legal relationship between you and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

11.    DISCLAIMER OF WARRANTIES. Some jurisdictions do not allow for the disclaimer of certain warranties, so the disclaimers below may not apply to you. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS ARE MADE AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. SPRING DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICES AND ANY PRODUCTS AND THIRD- PARTY MATERIALS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”).

While we try to maintain the timeliness, integrity and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, contact us at https://www.springhealth.com/support with a description of such alteration and its location on the Services.

12.    Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPRING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. WITHOUT LIMITING THE FOREGOING, SPRING WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING, TO BE CLEAR, THE QUESTIONNAIRES AND RESULTS THEREOF) OR FROM ANY PRODUCTS OR THIRD- PARTY MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR ANY PRODUCTS OR THIRD-PARTY MATERIALS IS TO STOP USING THE SERVICES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF SPRING FOR ALL OTHER DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO SPRING TO USE THE SERVICES AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH SPRING AND THE AFFILIATED ENTITIES.

Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights at law.

13.    Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Spring and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of or related to (a) your use of, or activities in connection with, the Services (including, to be clear, the Questionnaires and results thereof); and (b) any violation or alleged violation of this Agreement by you.

14.    Termination. This Agreement is effective until terminated. Spring may terminate or suspend your use of the Services upon 7 days’ notice (except in circumstances where you have committed a serious breach of the Agreement which is not capable of remedy in which case no notice will be provided). Upon any such termination or suspension, your right to use the Services will immediately cease, and Spring may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Sections 1, 2, 4 through 9, and 11 through 19 will survive any expiration or termination of this Agreement.

15.    Governing Law; Jurisdiction. This Agreement is governed by and will be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. You agree to exclusive jurisdiction of the federal and state courts located in New York, New York, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections to such courts.

16.    Information or Complaints. If you have a question or complaint regarding the Services, please send an e-mail to https://www.springhealth.com/support. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.

17.    Miscellaneous. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Spring. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction, however we will not do so without your consent where such transfer may reduce any guarantee that we provide to you. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Neither a course of dealing nor conduct between you and us nor any trade practices shall be deemed to modify this Agreement. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Spring relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Spring relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail, or as may be required by applicable law. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Spring will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

18.    Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Apps, including any third-party product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Spring in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s then-current App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Spring’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

19.   Language. You and Spring have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language.