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The Challenge
The COVID-19 pandemic brought unprecedented challenges and changes to workplaces around the world, and DocuSign was no exception. The publicly traded San Francisco company had over 6,000 employees at the beginning of 2020, prior to the start of the pandemic, with more than half coming into offices on a regular basis.
Overnight, all of that changed
After examining employee engagement surveys, having conversations, and working to understand the new world of work, the leadership team at DocuSign decided to take action.
“It was really clear… that the pandemic has really elevated the need for us to support our employees in ways that we hadn’t before,” notes the DocuSign Benefits Team.
They recognized that also meant they had an elevated responsibility to ensure mental health became a cornerstone of employee wellbeing. Time, access, availability, and effectiveness are some of the top barriers to mental health, and DocuSign was committed to eliminating these barriers for employees and their families.
We were seeing so much more depression, anxiety, and stress in our employees, that it became really clear to us we needed to do something special and different to support them. — DocuSign Benefits Team
The approach
DocuSign committed to a comprehensive, personalized approach to mental health.
Precision Mental Healthcare
The first step is to help employees identify the right treatment at the right time for them, using a clinically-validated, dynamic assessment that screens for over 12 conditions. Each DocuSign employee or dependent who takes the assessment is given a personalized Care Plan tailored to their results.
Dedicated human guidance
Each member is assigned a Spring Health Care Navigator, a clinically-licensed mental health professional who provides one-on-one emotional support, answers questions, and makes recommendations and referrals within the DocuSign ecosystem.
Fast access to care
If a member’s Care Plan includes therapy, they can access a diverse group of in-network providers, filter and search by their needs and preferences, and directly schedule and manage appointments from within the Spring Health platform. DocuSign sponsored # per employee and dependent.
Rich digital resources
Members also have access to digital cognitive behavioral therapy (CBT) exercises for on-demand relief anytime, helping to improve mental wellbeing for a range of issues including burnout, sleep, and anxiety. For some members, Moments is also recommended as part of their comprehensive Care Plan.
The results
Shortly after DocuSign implemented Spring Health, they began to see the impact. The following results are from the 2023 DocuSign Health Plan and Workplace ROI Analysis.
Access
Since launching Spring Health, DocuSign has seen a 44% increase in their population receiving behavioral health treatment. Many had what they described as life changing experiences. The average member satisfaction for providers is 9.7/10. It's 10/10 for Care Navigators.
Effectiveness
World-class clinical trials typically result in 47% of participants improving their symptoms in an average of 6.3 appointments. At DocuSign, 78% of members improved their depression symptoms and 77% improved anxiety symptoms. 78% of members reported positive impact to their work, social, or home life.
Availability
The national average wait time for a new therapy appointment is 48 days. DocuSign employees are able to meet with a therapist within one day.
Return on investment
DocuSign saved $3.70 in health claims dollars for every $1 invested in Spring Health’s mental health program.
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